Client Operations Manager Jobs in Middle River, MD

The ESC Operations Manager (Mid-Atlantic Region) performs a critical oversight function with the ESC Operations field personnel and ESC Business Unit related to the installation and delivery of infrastructure projects. They monitor personnel and projects to ensure operations and look for ways to increase productivity and lower cost. Manage overall operations and is responsible for the effective and successful management of labor, productivity, quality control, and safety measures as established and set for the Vision Technologies LLC., ESC Operations & Project Management Department. Ensure always, that safety guidelines and protocols are adhered to 100% every job shift. They will manage personnel, scheduling coordination, asset and materials control to ensure efficiencies and cost control are taken place in the operations unit. Serve as a company representative on company and customer issues. Assist with enhancing the Vision operational procedures, business processes, management reporting, and looks for opportunities to expand project opportunities. Carry out supervisory responsibilities in accordance with Vision policies and applicable laws.

Engaged with long term planning to create initiatives that further the company's overall goals.

Coordinating different teams (Supervisors, Foremen, Lead Technicians, Technicians) to foster exchange of ideas and provide cross-team learning opportunities.

Assessing operational budgets to find ways to minimize costs and optimize profits.

Recruit, interview, train, assign, schedule, coach, counsel, and discipline employees.

Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions.

Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; assist with the implementation of production, productivity, quality, and customer service standards; resolve problems; complete project budget audits; identify trends.

Forecast requirements; review and approvals of operations expenditures; analyze variances; initiating corrective actions.

Maintain safe and healthy work environment by establishing, following, and enforcing Vision standards, procedures, and policies, complying with legal regulations.

Plan and review compensation actions; enforcing Vision policies and procedures.

Responsible for all assigned ESC Foremen, Lead Technicians, Technicians, and Vision partner personnel.

Meet or exceed (goal is beat budget by 10%) ESC Operations labor budget expectations.

Manage staff levels, hours, and Vision Preferred Partner (VPP) labor to project budgets.

Participate as point of contact when there are customer issues related to installation, quality & performance issues; customer service issues; accidents and mishaps on site. This includes any issues on site client facilities or construction site projects.

Communicate customer issues with ESC Operations team and devise ways of improving the customer experience, including resolving problems and complaints. Vision's number one focus is "WORLD CLASS CUSTOMER EXPERIENCE".

Work closely with ESC Vice President, ESC PM Director PM, and ESC Director of Operations to set and/or implement policies, procedures, and systems and to follow through with implementation.

Communicate all operating policies and/or issues at ESC project review meetings.

Communicate with Vision Safety, Vision HR, and legal counsel to ensure all processes remain compliant Vision safety policy, OSHA, and other governmental regulations.

Inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives (Vision CFR program).

Identifying potential problems and points of friction and working to find solutions to maximize delivery, efficiency, revenue, and profit.

Skills & Proficiencies:

• Leadership: Influencing and Leading
• Understanding of Financial and Budgeting Processes and Principles
• Conflict Management
• Business Negotiation
• Organization
• Decision Making
• People Management
• Data Entry Skills & Data Processing Skills
• Reporting Skills
• Deadline Oriented
• Budget Development
• Critical Thinking & Problem-Solving Skills
• Planning and Organization
• Communication Skills
• Delegation
• Teamwork
• Adaptability

All offers are contingent on the successful completion of a background and drug screen.

Vision Technologies provides IT services and solutions for commercial and federal clients. Our seasoned staff has keen insight into trends and emerging technologies that are changing the way we work, communicate, and protect our society. We offer design, installation, support and project management for Distributed Antenna Systems, Passive Optical Networking, voice/data, wireless systems, security, audiovisual, and video teleconferencing delivering powerful IP-centric, integrated solutions that get results. Vision Technologies offers its employees the following benefits and leave programs. Company Holidays Elective Days PTO Medical/Dental/Vision Insurance Life Insurance and AD&D Short/Long?term Disability 401(k) Retirement Plan Tuition Reimbursement Vision Technologies is an equal opportunity employer: disability/veteran.