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Client Operations Manager Jobs in Mechanic Falls, ME

KeyBank

Branch Manager

Auburn, ME · On-site

Branch managers often need to make important decisions regarding client complaints, teammate conflicts, and business operations * Identifying and assessing potential risks in projects or tasks is ...

KeyBank

Branch Manager

Bridgton, ME · On-site

Branch managers often need to make important decisions regarding client complaints, teammate conflicts, and business operations * Identifying and assessing potential risks in projects or tasks is ...

Keybank

Branch Manager

Bridgton, ME · On-site

Branch managers often need to make important decisions regarding client complaints, teammate conflicts, and business operations * Identifying and assessing potential risks in projects or tasks is ...

Keybank

Branch Manager

Auburn, ME · On-site

Branch managers often need to make important decisions regarding client complaints, teammate conflicts, and business operations * Identifying and assessing potential risks in projects or tasks is ...

KeyCorp

Branch Manager

Bridgton, ME · On-site

$80 - $100/hr

... of providing excellent client service in all interactions, analyzing clients' needs, and ... The Branch Manager is accountable for branch operations and compliance by providing direction and ...

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All JobsClient Operations JobsClient Operations Manager JobsClient Operations Manager Jobs in Mechanic Falls, ME

Client Operations Manager information

See Mechanic Falls, ME salary details

$46.8K

$129.9K

$142.4K

How much do client operations manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for client operations manager in Mechanic Falls, ME is $129,945.00, according to ZipRecruiter salary data. Most workers in this role earn between $140,800.00 and $140,800.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a client operations manager, and how can they be addressed?

Client Operations Managers often face the challenge of balancing client expectations with internal resource constraints. Managing multiple client accounts simultaneously requires strong organizational and communication skills to ensure each client receives timely support. Building effective relationships with both clients and internal teams is key to overcoming these challenges. Proactive communication, regular check-ins, and leveraging project management tools can help streamline processes and minimize misunderstandings.

What are the key skills and qualifications needed to thrive as a client operations manager, and why are they important?

To thrive as a Client Operations Manager, you need strong organizational, project management, and client relationship skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, workflow management tools, and data analytics systems is typically required. Excellent communication, problem-solving abilities, and leadership are standout soft skills for effective team and client management. These skills and qualities are essential to ensure efficient service delivery, client satisfaction, and overall business success.

What does a client operations manager do?

A client operations manager oversees the delivery of services to clients, ensuring satisfaction and efficient processes. They coordinate between teams, manage client accounts, and use tools like CRM software to optimize workflows and maintain strong client relationships.

What job categories do people searching Client Operations Manager jobs in Mechanic Falls, ME look for?

The top searched job categories for Client Operations Manager jobs in Mechanic Falls, ME are:

What cities near Mechanic Falls, ME are hiring for Client Operations Manager jobs?

Cities near Mechanic Falls, ME with the most Client Operations Manager job openings:

Client Operations Manager jobs near you

Client Care Center Specialist II

Lewiston, ME • On-site

Androscoggin Bank
Commercial Banking • 51 - 200 employees
Learn more about Androscoggin Bankexternal

$18 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Client Care Center Specialist II
Do you have banking experience, possibly in a call or contact center? Are you looking for a role where you are more than a number? Where you are an individual, and seen for your contributions? Androscoggin Bank, a mutual saving bank headquartered in Lewiston, Maine is looking to find the ideal candidate that isn't just looking for another job, but to grow and excel their career.
Our Client Care Center Specialists are a key part of Androscoggin Bank's consistent client experience and digital banking growth. This small team of banking experts provides excellent internal and external Client service through phone, email and chat, identifying and accommodating Client needs and recommending alternative and additional banking products as needed. The team also supports our client's onboarding experience with new accounts opened online.
This position is on-site Monday through Friday, with the possibility of a flexible work arrangement in the future.
Essential Duties and Responsibilities:
  1. Arrive on-time ready to log in at the start of each shift; will adhere to approved schedule yet be flexible when able. Displays a professional, positive tone while interacting with clients; providing a consistent client experience.
  2. Readily answers incoming telephone calls and responds to client communications. Takes ownership for each client interaction resolving client issues at the first point of contact (where within the CCCS II scope).
  3. Identifies caller needs and provides the first level problem support and resolution, including answering questions, providing advice, troubleshooting, and follow-up to assist customers in solving problems. Refers calls to appropriate bank personnel as applicable.
  4. Maintains excellent retail product knowledge, has general knowledge of business products and other financial service offerings, in order to make appropriate referrals. Adds value by recommending bank services, explaining retail accounts, and providing interest rates.
  5. Actively participates in and contributes to achievement of bank, department and individual goals as set by management and in accordance with the bank's strategic business plan. Collaborates with colleagues towards process improvement; meets required metrics and service standards as assigned.
  6. Displays competence in the Bank's debit card management system, ACH transfers, cash management system, and Navigator to serve clients. Supports clients with Bill Pay questions, providing technical guidance, and requesting Tier II digital support if necessary.
  7. Manually reviews checks deposited through mobile application. Diagnose problems and answer client questions related to mobile deposit.
  8. Guides clients through the online account opening platform. Conducts client outreach to follow up on account opening applications; completes account opening back office requirements following proper procedures.
  9. Exhibits ability to read reporting to determine if client falls in Bank guidelines for account opening, and appropriately refers to Senior Client Care Center Specialist for decisioning if account is outside of those guidelines.
  10. Demonstrates proficiency and serves as a resource for all Client Care Center Specialist duties. The CCCS II models professional behavior in both client and team communications, interactions and relationships.
  11. Performs related duties as assigned by manager.

Qualifications:
Education and/or Experience
Associate's degree (A. A.) or equivalent from two-year College or technical school; or one year related experience and/or training; or equivalent combination of education and experience.
Other Qualifications:
  • Minimum of 1 year customer service/support in Banking or related field, or one year banking experience with Androscoggin Bank
  • Requires knowledgeable background of the bank's procedures and policies regarding retail banking.
  • Thorough knowledge of back office operations and procedures.
  • Working knowledge of compliance issues as they affect electronic banking.
  • Requires knowledgeable background of computer systems, the Internet and navigation through the Internet with various browsers, specifically Window suite and/or Chrome.
  • Demonstrates strong product knowledge and is able to explain features and benefits of each product/service.
  • Ability to identify customer needs, recommend applicable products/services.
  • Proven communication and interpersonal skills; strong written communication skill
  • Ability to handle multiple priorities and tasks.

Other Bank Requirements
Complies with all banking related laws and regulations communicated to the employee through training and/or written correspondence and those requirements reflected in the Bank's policies and procedures applicable to the employee's duties and/or areas of responsibility. Protects all customer information and institution assets and complies with privacy and acceptable use policies.
Candidates for this position should possess exceptional customer service skills, a sales orientation and a high degree of accuracy in managing data and following procedures. The ability to engage with business and individual clients in an engaging, professional manner is key to success, as is your ability to work well with your team of coworkers.
Benefits:
This position carries great benefits, including paid time off, holiday pay, 401k participation with a generous match (we put money in your 401k even if you don't), and access to Androscoggin Bank's full insurance benefit package (medical, dental, vision, life, and disability). Androscoggin Bank grants new parents paid parental leave, and also offers paid volunteer time.
Hoping you could advance your career and your education? We can help. Androscoggin Bank is committed to supporting employee development, and employee benefits include tuition and education reimbursement.
Do you wish you could be more involved and connected in your company, beyond the level of your department? Androscoggin Bank offers that to you. Project teams, committees, events, in-house education, and more. It's an amazing place to work.
This position has an intended hiring range of $23 to $25 per hour, depending on skills, experience, and other qualifications.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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