Client Operations Manager Jobs in Hilliard, FL (NOW HIRING)

About Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we're keeping people around the world safe and secure. About The Role Peraton is seeking a Senior Business Operations Manager (BOM) who will serve as a dedicated, though not necessarily exclusive, senior-level Contractor staff member responsible for managing the day-to-day business operations of the contract. This key role includes oversight of billing, ordering, and all related business processes. The BOM will act as an advocate for the customer, ensuring that all operational concerns and priorities are effectively communicated to and addressed by the Contractor's internal management and staff. May require travel to Tallahassee, Florida. Day to Day Roles and Responsibilities:
* Lead and manage business operations processes, including but not limited to service ordering, billing accuracy, invoicing cycles, and related procedures.
* Act as the customer's advocate within the Contractor organization, possessing the authority to direct internal resources and staff to achieve required business outcomes.
* Serve as the senior point of contact for operational matters, ensuring responsiveness and accountability to the customer's needs.
* Participate in all workgroups or committees created by either Peraton or the client to provide input and represent business operational interests. * Ensure all operational procedures align with contractual obligations and government expectations.
* Identify and resolve issues related to business operations, proactively recommending improvements.
* Support transparency and compliance in business operations through documentation, reporting, and quality assurance.
* End-to-end oversight of contract billing operations, including rate accuracy, service usage validation, invoice generation, and dispute resolution
* Responsible for tracking the full lifecycle of client orders (circuit installs, upgrades, disconnects, CPE, etc)
* Coordinates with internal provisioning, field services, and transport partners to ensure timely and correct delivery
* Ownership of process maps, SOPs, and workflows related to service delivery and support
* Develops and manages business controls, documentation standards, and approval workflows
* Supports SLA scrubbing, RCA tracking, and SLA credit documentation**Position is part of a proposal opportunity** Qualifications Basic Qualifications:
* High School diploma and 12 years of experience, may have supervisory or lead experience
* Must be a U.S. Citizen with the ability to obtain a Public Trust
* 5+ years' experience working with government clients, preferably in roles involving operational oversight or service delivery.
* Strong verbal and written communication abilities, with the proven capability to effectively communicate at all levels within an organization, including executive leadership.
* Ability to advocate on behalf of the client and direct internal resources to meet operational expectations.
* Experience with telecom billing systems, e.g., custom ERP/OSS/BSS platforms, Florida CSAB a plus.
* Ability to audit, reconcile, and report on large-scale invoices (e.g., by agency, circuit, or service category)
* Familiarity with change orders, MACDs (Moves/Add/Changes/Disconnects), and SLA impacts
* Skilled in using and integrating billing, ordering, ticketing, CRM, and asset management systemsPreferred Qualifications:
* Experience with telecommunications or enterprise IT contract operations.
* Strong understanding of Florida government business practices, with specific knowledge of the State of Florida operations, specific to agencies, cities, counties and universities.
* Familiarity with MyFloridaNet or similar state-wide service initiatives.
* Experience working in a hybrid client/contractor governance model.Certifications (preferred but not required): * ITIL Foundation - for service operations * Lean Six Sigma - for process optimization * CPM/CPPO - knowledge of public procurement (helpful) Details Target Salary Range: $104,000 - $166,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Benefits Statement: Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits. Application Statements: The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity. EEO:Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.