Client Operations Manager Jobs in Gallatin, TN (NOW HIRING)

Holladay Ventures isseekinga versatile, proactive Operations Manager whose primary focus is serving as the operational point of contact for the Affordable Development Mastery (ADM) coaching program - handling member questions, enrollment, scheduling, and billing - alongside supporting Traditional Operations and Resident Services. This role absorbs the day-to-day operations work currently managed by company leadership, freeing leadership to focus purely on company-wide strategy and execution. The Operations Manager translates company vision into actionable plans, keeps departments aligned, and ensures the day-to-day machinery of the business runs smoothly.

Holladay Ventures is an award-winning real estate development company specializing in workforce, affordable, and mixed-income housing that improves residents' lives and the environment. ADM (Affordable Development Mastery) is Holladay Ventures' 12-month mentorship and mastermind program for real estate investors becoming affordable housing developers, run alongside the core real estate business - and a pipeline for potential deal partnerships with Holladay Ventures.

Key Responsibilities

ADM (Affordable Development Mastery) Manager

• Serve as the primary point of contact for ADM member questions - answer foundational questions on affordable housing development process, terminology, and program structure; escalate deal-specific or advanced questions to the coaching team

• Manage the ADM inbox, enrollment, scheduling, and billing/invoicing for the program

• Point members to the correct ADM resources, recordings, and frameworks

• Flag recurring questions, confusion points, or community risks to leadership

• Coordinate with coaching staff to ensure a smooth client experience (this role manages ADM's business/operations sideandday-to-day community moderation, but notcoaching delivery)

• Hiring and onboarding new ADM staff and ADM members

Traditional Operations

• Serve as liaison between departments, and between the Integrator/leadership team and employees, on company goals, policies, and initiatives

• Assistwith day-to-day HR administration: liaise with the HR consulting agency on job descriptions,maintainthe Employee Handbook, and manage onboarding/offboarding

• Organize training sessions, build onboarding programs, and encourage continuous learning across the team

• Support company culture: coordinate office events, off-sites, all-hands, employee appreciation, and team outings

• Support the Accounting ManageronAP/ARand budgeting

• Keep legal entities in good standing (annual reports,franchise& excise taxes, etc.)

• Support technology needs across the organization as they arise
  

Resident Services

• Partner with the Director of Ops for resident empowerment programs across the property portfolio - community engagement, resident retention, and satisfaction/complaint resolution

• Serve as the primary point of oversight for the third-party property management company's resident services function

• Develop a resident feedback loop and share information with leadership to help shape future design and programming

What Success Looks Like

Success in this role means: ADM members receive responsive, organized support; internal operational issues are resolved before they become leadership issues; employees have a strong onboarding and team experience; resident feedback reaches the right people; and leadership has greater capacity to focus on strategy rather than day-to-day administration.

Qualifications

• Bachelor's degree or equivalent work experience

• Strong organizational and multitasking abilities

• Excellent written and verbal communication skills

• Proficiencyin Microsoft Office Suite

• Proficiencyin Ai and ability to learn new software
  

Skills

• Self-starter who is extremely detail-oriented and organized

• Able to manage multiple priorities and staytimelyunder pressure

• Comfortable working independently and collaboratively in a small-team environment

• Strong leadership instincts and ability to inspire team members

• Technologically savvy

• Positive, flexible demeanor; thrives in a fast-paced, entrepreneurial environment

• Innovative in solving unique operational problems

Interested?

If you're energized by creating structure, solving problems, supporting people, and making things happen-and you want your work to contribute to something bigger-we'd like to hear from you.

Apply to join Holladay Ventures as our next Operations Manager.

Holladay Ventures is an equal opportunity employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other legally protected status.

Compensation will be determined based on experience and qualifications within our pay range.