Client Operations Manager Jobs in Ashaway, RI (NOW HIRING)

The Branch Manager is the overall leader of a security branch, overseeing all operational aspects, including staff management, client relations, budgeting, and performance monitoring. This role requires both strategic thinking and day-to-day management skills to ensure that the branch runs smoothly and meets both company and client expectations. A Branch Manager is responsible for supervising security operations, implementing policies and procedures, ensuring compliance with regulations, and fostering a high level of customer satisfaction. The individual must also drive the branch’s growth, whether by expanding services, improving efficiency, or managing resources effectively. This role requires a combination of leadership, customer service expertise, and an in-depth understanding of security protocols.

Operational Management:

• Oversee day-to-day branch operations, ensuring all security services meet established company and client standards.
• Implement and monitor standard operating procedures (SOPs) to maintain quality and efficiency in security services.
• Ensure compliance with industry regulations, local laws, and client requirements.

Staff Management:

• Recruit, hire, train, and supervise branch staff, including security officers, administrative personnel, and team leaders.
• Conduct performance evaluations, provide coaching, and manage staff scheduling to ensure optimal workforce utilization.
• Ensure staff are equipped with necessary training and certifications in line with industry and company standards.

Client Relations:

• Act as the main point of contact for clients within the branch’s territory, maintaining strong relationships to ensure client satisfaction and retention.
• Conduct regular client meetings to assess satisfaction, address concerns, and identify opportunities for additional services.
• Resolve client complaints promptly and effectively.

Business Development:

• Identify and pursue new business opportunities within the branch’s geographic area to grow the client base.
• Develop and implement marketing strategies in coordination with the corporate office to promote security services in the region.
• Prepare and present proposals for potential clients, negotiate contracts, and ensure 

Financial Management:

• Manage the branch’s budget, including expenses, payroll, and revenue targets.
• Monitor financial performance, prepare regular reports, and implement strategies to meet financial goals.
• Work with corporate finance to ensure timely and accurate invoicing and collection of payments.

Health & Safety Compliance:

• Ensure the branch complies with health and safety regulations to protect both staff and clients.
• Oversee risk assessments and coordinate response plans for incidents and emergencies.
• Perform other job-related duties as assigned. 

• Own It: Focus on excellence in everything you do and each interaction you have with all clients
• Learn: Absorb the training. Make yourself an expert on our portfolio of solutions 
• Represent: Always understand that you are the face of the company to our customers
• Diversity: Every project is different so you must enjoy variety in your workday
• Work as One Team: Work closely with Minuteman’s sales, management, and operations teams to best serve our customers
• Find a way: Turn challenges into opportunities
• Play To Win.

• A Sense of humor, creativity, and positive attitude
• Bachelor’s degree in Business Management, Security Management, or a related field (preferred).
• Proven experience in a managerial role within the security industry.
• Knowledge of security operations, relevant regulations, and best practices.
• Strong leadership, communication, and problem-solving skills.
• Ability to build relationships with clients and staff at all levels.
• Proficiency in budgeting and financial management.
• Knowledge of local security market trends and competitive landscape.
• Proficiency with software systems related to scheduling, reporting, and financial tracking.
• Certifications in security management (e.g., ASIS Certified Security Manager) are a plus.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

Minuteman Security & Life Safety is an equal opportunity employer that is committed to diversity, equity and inclusion and providing a workplace that is free from discrimination and harassment of any kind based on race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identity), national origin, age, disability or genetic information or any other status or characteristic protected by federal, state, or local law. Minuteman Security & Life Safety provides equal employment opportunity to all individuals regardless of these protected characteristics. Further, Minuteman Security & Life Safety takes affirmative action to ensure that applicants and employees are treated without regard to any of these protected characteristics in all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and separation from employment. 

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Minuteman Security Technologies, Inc is an equal opportunity employer, that offers a smoke-free and drug-free workplace.