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Client Operations Coordinator Jobs in Utah (NOW HIRING)

Orion

Client Operations Support Specialist

Lehi, UT · Hybrid

$21.75 - $31.13/hr

The Client Operations Support Specialist is a frontline support professional responsible for ... Collaborate with peers, Service Leads, Technical Leads, and Managers to support coordinated client ...

Orion

Client Operations Support Specialist

Lehi, UT · On-site

$21.75 - $31.13/hr

The Client Operations Support Specialist is a frontline support professional responsible for ... Collaborate with peers, Service Leads, Technical Leads, and Managers to support coordinated client ...

Thiess

Operations Administrator

Salt Lake City, UT · On-site

Represent the company at industry conferences, job fairs, and client/vendor meetings, speaking ... Experience in logistics, operations coordination, or commercial support, preferably in asset ...

New

Thiess

Operations Administrator

Salt Lake City, UT

Represent the company at industry conferences, job fairs, and client/vendor meetings, speaking ... Experience in logistics, operations coordination, or commercial support, preferably in asset ...

New

Thiess

Operations Administrator

Salt Lake City, UT · On-site

Represent the company at industry conferences, job fairs, and client/vendor meetings, speaking ... Experience in logistics, operations coordination, or commercial support, preferably in asset ...

New

Squaremouth

Client Service Coordinator

Sandy, UT · On-site

$17 - $22.25/hr

This individual will be responsible for managing administrative operations within the wealth ... Coordinate client onboarding, account opening, and documentation processes with custodians and ...

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How much do client operations coordinator jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for client operations coordinator in Utah is $22.55, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $25.38 per hour, depending on experience, location, and employer.

How much do client operations coordinators make in the US?

The average salary for a client operations coordinator in the US ranges from $45,000 to $65,000 per year, depending on experience, location, and industry. Entry-level roles may start lower, while experienced coordinators with specialized skills can earn higher salaries. Benefits often include health insurance, paid time off, and opportunities for professional development.

How does a client operations coordinator typically collaborate with other departments to ensure client satisfaction?

A Client Operations Coordinator often acts as a bridge between clients and internal teams such as sales, account management, and operations. They regularly communicate client needs, coordinate project timelines, and help resolve any service issues by working closely with these departments. This cross-functional collaboration ensures that clients receive timely updates and that their expectations are met, which is essential for building strong client relationships. Candidates should be comfortable managing multiple priorities and be proactive in fostering teamwork.

What is the difference between Client Operations Coordinator vs Client Services Specialist?

AspectClient Operations CoordinatorClient Services Specialist
Required CredentialsTypically a bachelor's degree; experience in operations or customer serviceUsually a bachelor's degree; strong communication skills and customer service experience
Work EnvironmentOffice setting, coordinating internal processesOffice or client-facing environment, focusing on client interactions
Employer & Industry UsageFinancial, tech, consulting firmsMarketing, retail, financial services
Common Search & ComparisonFocuses on operational support and process managementCenters on client communication and service delivery

The main difference is that a Client Operations Coordinator manages internal processes and operational workflows, while a Client Services Specialist primarily handles direct client interactions and service delivery. Both roles require strong communication skills and customer-focused experience but differ in their core responsibilities and work focus.

What are the key skills and qualifications needed to thrive as a client operations coordinator?

To thrive as a Client Operations Coordinator, you need strong organizational skills, attention to detail, and a background in business administration or a related field. Familiarity with CRM systems, project management tools, and proficiency in Microsoft Office Suite are typically required. Excellent communication, problem-solving abilities, and a customer-focused mindset help build solid client relationships and enable smooth operations. These skills ensure efficient workflow management, high client satisfaction, and successful coordination between internal teams and clients.

What does a client operations coordinator do?

A Client Operations Coordinator is responsible for managing and supporting the daily activities between a company and its clients. This role typically involves coordinating client onboarding, maintaining communication, processing client requests, and ensuring that client needs are met efficiently. They often work closely with internal teams to resolve issues, track project progress, and ensure high levels of client satisfaction. Strong organizational, communication, and problem-solving skills are essential for this position.
What cities in Utah are hiring for Client Operations Coordinator jobs? Cities in Utah with the most Client Operations Coordinator job openings:
Client Operations Coordinator jobs near you

Client Operations Lead

Leavitt Group

South Salt Lake, UT • On-site

Full-time

Medical, Life

Re-posted yesterday

Leavitt Group rating

6.9

Company rating: 6.9 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

251st of 304 rated insurance

Job description

Client Operations Lead
Company: Enroll 365
Location: Fully Remote : Salt Lake City, UT / Hybrid
Department: ICHRA Operations
Reports To: VP of Operations
Position Summary
We are seeking an experienced and highly organized Client Operations Lead to oversee day-to-day operations for our ICHRA service team. This role is responsible for driving accountability, creating operational clarity, and ensuring high-quality support across enrollments, payments, autopay, onboarding, and ongoing client service.
The ideal candidate can lead a team in a fast-moving environment, manage tickets and escalations through completion, improve workflows, and build structure that allows the team to scale. This person will work cross-functionally with leadership, service, sales/quoting, licensing, carrier partners, ICHRA administration platforms, and internal stakeholders to improve visibility, consistency, and member experience.
Key Responsibilities
  • Lead the day-to-day operations of the ICHRA team and own team outcomes, not just individual task completion.
  • Manage and resolve escalations by driving issues through to completion, including follow-up, deadline management, and proactive communication.
  • Build and maintain clear workflows, SOPs, and process documentation for core ICHRA functions, including:
    • Onboarding / intake
    • Enrollments
    • Payments
    • Autopay
  • Oversee support/ticketing operations for ICHRA, routing, ownership, and follow-through.
  • Track and report on key operational KPIs, including enrollments, payment issues, autopay status, open cases, cancellations, and other service metrics.
  • Run recurring team huddles to review prior-week performance, current priorities, blockers, and accountability items.
  • Maintain centralized visibility into teams work through shared trackers, Salesforce case management, dashboards, and reporting tools.
  • Support the creation and maintenance of internal, employer-facing, and employee-facing guides, FAQs, and process materials.
  • Build knowledge resources that reduce dependency on tribal knowledge and improve self-service for team members and internal partners.
  • Partner with leadership to identify process gaps, improve workflows, and support scalable ICHRA operations across multiple systems and carriers.
  • Coordinate closely with internal stakeholders on carrier processes, licensing/certification constraints, routing logic, and service expectations.
  • Help establish proactive service standards so issues are identified and addressed before they become client/member-facing problems.

What Success Looks Like
  • The ICHRA team has clear ownership, visibility, and accountability across daily work.
  • Escalations are managed proactively and driven to resolution.
  • Core SOPs are documented, usable, and consistently followed.
  • Leadership has reliable KPI visibility into enrollments, payments, cases, and operational risks.
  • Team members have searchable documentation and clearer guidance for handling common questions and workflows.
  • Member/Client service becomes more proactive, consistent, and scalable.

Qualifications
  • Experience leading or coordinating an operations, service, account management, or benefits support team.
  • Strong organizational skills with the ability to manage multiple priorities and drive follow-through.
  • Experience building or improving workflows, Standard Operating Procedures (SOP)s, process maps, or operational documentation.
  • Comfort working in systems-heavy environments and using shared trackers, CRM tools, or case-management platforms.
  • Strong written and verbal communication skills.
  • Ability to coach team members, manage accountability, and escalate issues appropriately.
  • Experience in health insurance, employee benefits, ICHRA, ACA, or related service operations is strongly preferred.
  • Licensing in health & life insurance is a plus

Preferred Experience
  • Experience with enrollment/payment workflows across multiple carrier or administrator platforms.
  • Experience using Salesforce or similar case-tracking / workflow systems.
  • Background in benefits operations, client support, or team leadership within an agency or service environment.
  • Familiarity with KPI reporting, dashboard visibility, and continuous process improvement.

Why this role matters
This role is central to building a more proactive, scalable, and visible ICHRA operation. The right person will help strengthen team accountability, improve member/client experience, reduce operational bottlenecks, and create the structure needed for growth.
Working Conditions / Essential Functions:
  • This position enjoys the benefits and climate control of a quiet office environment. Employees are provided with ergonomically sound workspaces. Work is accomplished at a computer terminal either sitting or standing. Employees must access, input, and retrieve information from the computer system. Comfort and efficiency are considered in employee workspaces. Daily work includes computer interfacing, data entry, communications (electronic and physical), movement throughout the office, attending meetings, etc.
  • Physical demands include the ability to lift and move objects (typically 0 - 10 lbs.) and visually monitor information/data on a computer screen.
  • The working environment described above provides a detailed representation of what employees might encounter in the workplace while performing the essential duties of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential duties of the job.

This job description is not designed to cover or to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee.

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