Client Operations Associate Jobs in Toronto, ON (NOW HIRING)

Job Description

What is the opportunity?

Support the strategic activation and delivery of RBC Capital Markets' brand partnerships through exceptional client events and experiences across our key markets in Canada, reporting to the Head of Canadian Brand and Sponsorship Marketing with a dotted-line relationship to the Director, Brand and Wealth Management Marketing. This role offers the opportunity to play a key part in bringing RBC's premier sponsorship portfolio to life and delivering memorable client experiences that strengthen our market position and brand presence across Canada.

What will you do?

• Working closely with the Head of Canadian Brand and Sponsorship Marketing, you will manage the operational and logistical delivery of events and client experiences that activate our key Canadian brand partnerships.
• You will coordinate with internal stakeholders across Capital Markets businesses and RBC enterprise partners to ensure seamless execution of client experiences that reflect RBC's commitment to excellence.

Responsibilities will include activities such as:

• Manage events and client hosting details related to our key Canadian brand sponsorships, across several key sponsorship platforms and initiatives, including TIFF, Race for the Kids, Olympics, Golf, and Music.
• Support our Canadian golf portfolio, including the RBC Canadian Open, Ladies Day, and Rogers Charity Classic, helping to manage event logistics and ticket distribution
• Coordinate ticket distribution and client experiences for RBC Amphitheatre and other music-related opportunities
• Manage gala sponsorships, including table coordination and sponsorship execution to ensure priority clients are engaged and hosted appropriately
• Support the conference and events team on larger-scale internal events including Culture Day and Charity Day as needed
• Track and report on activation performance and event impact, including metrics such as client attendance, engagement, and business outcomes to inform future partnership strategies

What do you need to succeed?

Must-have

• 5 years of experience in event activation, experiential marketing, or client hospitality
• Strong organizational and project management skills with the ability to manage multiple events and stakeholders simultaneously
• Excellent communication and interpersonal skills with the ability to work effectively across teams
• Ability to work in a fast-paced, high-pressure environment while maintaining meticulous attention to detail
• Proficiency in MS Office tools
• Bachelor's Degree in Business, Marketing, Communications, or related field

Nice to have

• Familiarity with the investment banking or financial services industry
• Experience with event management platforms or sponsorship tracking systems
• Agency and vendor management experience

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Leaders who support your development through coaching and mentoring opportunities
• Ability to make a difference by delivering exceptional client experiences and strengthening RBC's brand partnerships
• Work in a dynamic, collaborative, and high-performing team

Job Skills

Additional Job Details

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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.