Client Operations Associate Jobs in Markham, ON (NOW HIRING)

Our Company

BrandActive specializes in the financial analysis, strategy, and logistics of rebranding implementation and marketing and brand operations. Whether our client is striving to optimize the implementation of a brand change, or identify opportunities to save money, time, and resources managing your brand and marketing dollars, BrandActive has what it takes to get the job done.

Since 1998, BrandActive has scoped, budgeted, planned, and executed brand change for many of the worlds most valuable brands. Our services combine industry-leading analytics with a unique and proven methodology that provides the information clients need to make sound financial decisions, save time and money and operate more efficiently. Whether our clients are going through a one-time corporate rebrand or want to get the most out of the everyday management of their existing brand, we help them achieve more, spend less, and build a better brand.

For BrandActive team members, our goal is to be an inclusive place where you are supported in becoming the best you can be, where together we build a strong and agile organization that not only sets the standard for excellence in our industry globally, but also exemplifies how to be a compassionate commercial endeavor that is built on trusting relationships and empowering the growth of every one of us. We are all committed to working together to achieve our North Star of a team of great people, doing great work and having a great time doing it!

The Opportunity

Under the guidance of a Manager or Senior Manager, the Senior Associate is responsible for providing project management and consulting support on rebrand implementation projects. This role may involve leading small projects, key components of larger projects, as well as providing support across multiple projects. The Senior Associate is expected to manage project timelines, coordinate with clients and team members, and ensure deliverables meet the highest standards.

BrandActive is going places join us and help make it an even better place to work.

Responsibilities

Project Management and Execution

• Support various phases of rebrand implementation projects.
• Develop and maintain detailed project budgets, schedules, and updates using project management software.
• Manage project deliverables and performance in line with approved project plans.
• Track and review changes against the Statement of Work using change orders affecting proposed budgets, scope, and time.
• Support and manage suppliers as required (e.g., RFI, RFP, regular follow-up, tracking tools).

Strategic and Analytical Skills

• Ensure all project participants understand project goals, assumptions, constraints, and deliverables by beginning with the end in mind and managing this process throughout each phase of work.
• Produce cost estimates based on client data and established strategies.
• Research relevant suppliers to determine their value in assisting with a clients complete rebrand.
• Develop and update deliverables based on data gathered to support project analysis.

Communication and Collaboration

• Attend and host meetings with clients, maintaining records from internal and client-facing meetings, and communicate updates accordingly.
• Take notes during stakeholder interviews and incorporate relevant information into project planning and analysis.
• Contribute to internal initiatives that impact the client and/or team member experience.
  

Professional Development

• Own your growth by setting and updating development goals, actively seeking feedback, and aligning your aspirations with business goals.
• Contribute to internal initiatives that impact the client and/or team member experience such as our EDI Advisory Committee, Community Impact Committee, or our Social Committee.
• Bring forward smarter, faster, better solutions to processes and identify opportunities to be more agile in day-to-day activities.
• Demonstrate inclusive and supportive behavior, contributing to BrandActives core values of trust, agility, and growth, commitment to equity, diversity, and inclusion, (EDI), humanity, and wellbeing.
  

Qualifications and Experience

You might not tick every box, but if you meet most of the qualifications and are excited about the role, wed love to hear from you. We value potential, curiosity, and a growth mindset.

• Demonstrated commitment to life-long learning; post-secondary degree, diploma or certificate preferred.
• Three to four years of relevant experience that includes project management and direct client engagement.
• Demonstrated ability to take initiative and solve problems creatively.
• Proven track record of regularly seeking feedback and integrating it into work practices.
• Strong attention to detail with the ability to identify important details while maintaining focus on overall project goals.
• Ability to quickly change direction and adapt to new challenges and priorities.
• Excellent verbal and written communication skills, with the ability to manage client calls and requests independently.
• An inclusive and supportive approach to working with colleagues and clients.
• High level of comfort with technology, including proficiency in Outlook, Word, Excel, PowerPoint, and project management tools such as MS Project and SharePoint.
  

Compensation and Benefits

BrandActive offers a comprehensive compensation and benefits package, including:

• Competitive compensation:$77,000-$115,500 CAD, plus commission. Total compensation depends on experience and skills and includes non-cash rewards.
• Values led culturefocused on humanity, trust, agility, and growth. Check out ourCulture Statement.
• Comprehensive health and dental coveragewith no waiting period your benefits start on day one.
• Mental health resourcessuch as an Employee Assistant Program (EAP) and access to the Headspace app.
• Generous paid time off:3 weeks of vacation, additional office closures, Flex Fridays, and extended long weekends throughout the summer.
• Holistic wellbeing benefits,including a wellbeing allowance, flexible additional time off to care for a loved one, support mental health, or observe meaningful religious or cultural holidays.
• Parental leave benefitsto support you and your family.
• $2,000 annual professional and personal development support, including funding and time off for learning to support your growth.
• Home office and communications reimbursementto help you work comfortably.
• Charitable donation matchingto support the causes that matter to you.
• Flexible work options Hybrid - with adaptable schedules.
• Two annual town hallsin Toronto, featuring engaging sessions and fun team activities.
• Supportive leadership and career development, with ongoing coaching and feedback to help you grow and succeed, quarterly formal feedback, annual performance reviews and separate annual development meetings.
• Work-from-anywhere flexibility,with the option to work abroad for up to four weeks (in eligible countries).
• And more!

Start Date

Immediately

Location

Hybrid, Toronto, ON.

Job Vacancy: This role reflects growth in our team and expanded operational scope.

Commitment to Equal Opportunity

BrandActive is proud to be an equal opportunity employer and values inclusion in its workforce. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.

Accessibility Statement

BrandActive is dedicated to ensuring an accessible and inclusive experience for all candidates. If you require accommodations during the application process, please let the Talent Manager know. We are committed to partnering with you to provide support and make reasonable adjustments throughout the process. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.

The Interview Process

At BrandActive, we use AI within our recruitment process in the following ways: screening applicants and recording calls and interviews. All candidates will be notified of the use of AI at the start of a call or interview and can request to opt out. As part of our broader dedication to EDI, we continuously review and refine our use of AI to support equitable experiences for all applicants.

• Initial Call (Pre-Screen):If your application is selected, you will have a prescreen call with the Talent Manager where we will use AI to transcribe for accurate note taking.
• Virtual Interview:Followed by an interview with the hiring manager.
• Case Presentation Interview:The last step is a case study and presentation to our team.

We thank all applicants for their interest in BrandActive, however, only those selected for an interview will be contacted.