Client Operations Associate Jobs in Holyoke, MA (NOW HIRING)

Location: On Site , Springfield MA , M-F - 9-5
Department: Boca Health Marketing
Reports to: National Director of Strategic Development
Salary: Competitive based on education and experience.

Founded in 2016, Boca Recovery Center is a nationally recognized addiction treatment provider specializing in substance use disorders and co-occurring mental health conditions. With locations in Florida, New Jersey, Indiana, and Massachusetts, we deliver evidence-based clinical care in a supportive, structured environment. Our team is committed to providing trauma-informed, client-centered services that promote lasting recovery.

We are seeking a dedicated and compassionate Client Care Coordinator to support clients through their treatment journey and ensure a successful transition into aftercare services. This role manages client care from admission through discharge, with a strong focus on aftercare planning, engagement, group facilitation, and collaboration with outreach, clinical, operations, and alumni teams. The Client Care Coordinator also provides support in AMA prevention and case management tasks such as FMLA and short-term disability processes.

• Develop and implement individualized aftercare plans in coordination with clients, families, and clinical staff.
• Facilitate referrals and placements into outpatient programs, sober living, and recovery housing.
• Document and communicate all discharge planning details with the treatment team and referral sources.

• Assist clients in navigating legal, family, or logistical barriers to treatment and recovery.
• Participate in AMA blocking efforts, providing motivational support and involving family/support systems.
• Maintain consistent, supportive communication with clients during treatment and facilitate smooth post-discharge transitions.

• Lead engaging group sessions focused on relapse prevention, life skills, recovery maintenance, and aftercare education.
• Encourage active participation and provide resources for continued care and long-term recovery.

• Support clients in completing FMLA, short-term disability, and related medical leave documentation.
• Coordinate with employers, EAPs, and insurance providers to ensure continuity of care.
• Provide assistance with housing, transportation, and employment resources during the discharge process.

• Serve as liaison between Clinical, Outreach, Alumni, and operational teams to ensure seamless care coordination.
• Actively participate in interdisciplinary team meetings and case conferences.
• Maintain accurate and timely documentation within the Electronic Health Records (EHR) system.

• Aftercare Placement Rate: 90% of eligible clients discharged with confirmed aftercare plan and placement.
• Timeliness of Aftercare Planning: Initial plan started within 5 days of admission; finalized at least 72 hours before discharge.
• AMA Intervention Success Rate: 60% of clients receiving intervention remain in treatment for at least 72 additional hours.
• Client Satisfaction: 85% positive feedback on aftercare planning and support from client satisfaction surveys.

Requirements

• Associate’s Degree in Psychology, Social Work, Counseling, or related field (required)
• 1–2 years of experience in behavioral health or substance use treatment setting
• Familiarity with aftercare planning, FMLA/disability documentation, and case management preferred
• Strong interpersonal, communication, and documentation skills
• Ability to work both independently and collaboratively within a multidisciplinary team
• Knowledge of community resources and treatment continuum
• Experience using Electronic Health Records (EHR) preferred
• Group facilitation experience is a plus

Benefits

Boca Recovery Center offers a comprehensive benefits package, including:

• Health Insurance
• Retirement Plans
• Disability Coverage
• Paid Time Off
• Continuing Education & Professional Development Opportunities

Join Boca Recovery Center and make a meaningful impact through expert, compassionate care in a mission-driven environment focused on recovery and wellness.