Client Operations Associate Jobs in Holyoke, MA (NOW HIRING)

The Cigna Group Operations Leadership Development Program

Locations: Bloomfield, CT Chattanooga, TN Philadelphia, PA Denver, CO
Work Style: Hybrid (3 days in-office/week)
Duration: 3 years | Full-Time | Rotational

We're seeking curious, driven individuals who are eager to learn, grow, and lead. This is a great opportunity for recent graduates or those early in their careers who are excited to apply their academic knowledge in a real-world setting for a Fortune 500 health care leader. This role is designed to support your transition from academia to industry.

As an Operations Leadership Development Program associate, you'll rotate through operations-focused roles that support critical business processes and impact client, customer, and provider experiences. Experiences may vary by rotation and business area, and may include a mix of analytics, reporting, project management, process improvement, stakeholder engagement, technical initiatives, governance, strategic planning, and leadership development opportunities.

Associates may work as individual contributors, leading projects and driving operational improvements, or as people leaders, overseeing team operations, setting goals, coaching team members, and supporting performance outcomes.

Areas of exposure include:

• Customer & Client Service Operations

• Provider Solutions

• Strategy, Enablement & Operational Support within Client, Customer, and Provider workstreams

• Core Operations

• Improvement and Delivery

Client, Customer, and Provider operations may include work that supports employer or business customer needs, the individual or member experience, and health care professional or provider network operations.

Core Operations Rotation:

• Support critical operational processes that impact end-to-end client/customer/provider experiences

• Create reliable reporting and dashboards that provide visibility into operational processes and performance

• Influence partners and build alignment across a matrixed environment

• Support governance, performance management, and operational planning activities

• Improve processes through project leadership, team leadership, or operational execution

• Lead or support teams responsible for delivering operational outcomes

Improvement and Delivery Rotation:

• Manage and execute on programs and projects aligned with enterprise objectives

• Apply project management, continuous improvement, and, where applicable, Agile methodologies to gain efficiency, reduce operating expenses, or improve customer experience

• Create recommendations based on data-driven insights, reporting, and analytics

• Gain experience in statistical process control, operational measurement, and performance improvement practices

• Partner with stakeholders across functions to solve business problems and implement sustainable solutions

• Support technical, reporting, automation, or analytics-focused work depending on rotation placement and business need

As an associate in the program, you will also be able to participate in the following opportunities:

• New Hire Onboarding & Learning Series: New associates are provided with an initial onboarding and learning series throughout their first year that includes an introduction to the industry, company structure, and Operations leaders. This enables associates to begin developing skills such as business acumen, effective communication, conflict resolution, and data analysis.

• OLDP Offsite Events: Program associates will be invited to attend an offsite to connect and network with other OLDP associates and Operations leaders as well as participate in training and development opportunities.

• OLDP Workgroup Involvement: Participate and take on a leadership role in a workgroup with other OLDP associates to support program activities such as recruitment, inclusion, learning & development, and branding. Workgroups also provide opportunities to give back to the program and build leadership capability outside of day-to-day rotation responsibilities.

• Mentorship Programming: A formal mentorship program with business leaders to support continuous development throughout the program.

• Networking and Rotation Exploration: Associates are encouraged to build relationships across Operations, explore future rotation opportunities, and take an active role in shaping their development journey.

Upon completing the program, Associates will be prepared to lead impactful projects, processes, and teams across the organization, supporting our vision of being the premier global health services company.

• Oversee critical business processes and lead teams

• Manage relationships with global service partners

• Lead efforts to automate processes and manage bot technology

• Contribute to overall strategic roadmap planning for client, customer, and provider workstreams

• Drive collaboration, influence, and execution across matrixed teams

What We're Looking For:

• Seniors currently enrolled in a bachelor's degree in operations, Supply Chain, Logistics, Healthcare Administration or related business field or relevant professional / hands-on experience required.

• Cumulative GPA of 3.0+ preferred.

• At least one internship or relevant experience in business operations, analytics, or process improvement.

• Demonstrated leadership through work, student organizations, athletics, or community involvement.

• Strong analytical, problem-solving, and decision-making skills.

• Comfortable navigating ambiguity and driving results through collaboration.

Preferred Skills & Experience

• A strong foundation in Microsoft Office Suite, project management, and financial acumen.

• Highly motivated, confident, and positive.

• Excellent communication, presentation, and listening skills.

• Strong critical thinking, influencing, and teamwork abilities.

• Goal-oriented with exceptional customer service standards.

• Experience with data, reporting, dashboards, analytics, or technical tools is helpful.

• Able to manage multiple priorities effectively.

Location and Relocation:

Schedule:

• You must be available to work a 40-hour work week beginningJune, 28, 2027.Working days are Monday-Friday.

• OLDP associates are required to work in-person 3 days a week (Tuesday, Wednesday, and one day of your choosing).

Other Information:

• This role is open only to individuals who are eligible for employment in the United States and who would not require visa sponsorship now or in the future.

• Qualified applicants will be considered for employment without regard to age, race, color, religion, national origin, sex, sexual orientation, gender identity, disability, or veteran status. Need accommodation? Email: SeeYourself@cigna.com

• Our recruitment process consists of several rounds, including a recruiter phone screen and up to 3 rounds of interviews. Our final round interview day will be conducted in person, with the expectation of traveling to our Bloomfieldoffice ontheOctober27thand 28th.