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Client Operations Associate Jobs in Holyoke, MA (NOW HIRING)

Boca Recovery Center

Client Care Coordinator

Springfield, MA · On-site

$17.50 - $22.75/hr

Serve as liaison between Clinical, Outreach, Alumni, and operational teams to ensure seamless care ... Requirements * Associate's Degree in Psychology, Social Work, Counseling, or related field ...

Boca Recovery Center

Client Care Coordinator

Springfield, MA · On-site

$18 - $23.50/hr

Serve as liaison between Clinical, Outreach, Alumni, and operational teams to ensure seamless care ... Requirements * Associate's Degree in Psychology, Social Work, Counseling, or related field ...

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SS&C Technologies

Associate Manager

Windsor, CT · On-site

$137K/yr

Associate Manager, Investor Services Locations: Evansville, IN or Union, NJ or New York, NY or ... enhance operational workflows and procedures to improve efficiency, accuracy, and client ...

SS&C

Associate Manager

Windsor, CT · Hybrid

$70K - $135K/yr

Associate Manager, Investor Services Locations: New York, NY| Union, NJ | Windsor, CT | Braintree ... enhance operational workflows and procedures to improve efficiency, accuracy, and client ...

SS&C

Associate Manager

Windsor, CT · Hybrid

$137K/yr

Associate Manager, Investor Services Locations: Evansville, IN or Union, NJ or New York, NY or ... enhance operational workflows and procedures to improve efficiency, accuracy, and client ...

SS&C

Associate Manager

Windsor, CT · Hybrid

$70K - $135K/yr

Associate Manager, Investor Services Locations: New York, NY| Union, NJ | Windsor, CT | Braintree ... enhance operational workflows and procedures to improve efficiency, accuracy, and client ...

SIMOS

Airport Warehouse Associate

Windsor Locks, CT · On-site

$23/hr

Description Staff Management | SMX in Windsor Locks, CT is hiring motivated Air Logistics Warehouse Associates to support essential daily operations for our client Worldwide Flight Services! If you ...

Simos

Airport Warehouse Associate

Windsor Locks, CT · On-site

$23/hr

Description Staff Management | SMX in Windsor Locks, CT is hiring motivated Air Logistics Warehouse Associates to support essential daily operations for our client Worldwide Flight Services! If you ...

VCA Animal Hospital

Associate Veterinarian

Palmer, MA · On-site

Hours of Operation:Mon/Wed 8a-8p, Tues/Thurs 7a-8p, Fri 8a-5p, Every other Sat 8a-12p/8a-4p Cases ... Empathetic partners who develop strong client and Associate relationships built on trust Total ...

RightStone

Warehouse Associate

Windsor, CT · On-site

$18 - $19.85/hr

Client Servicing and Delivery Center of Excellence: RightStone's account professionals and operations teams bring measurable value to our client's hiring needs. Through controllable workflows ...

KOHLS

Part-Time Retail Sales Associate

Enfield, CT · On-site

$17 - $24/hr

... and operational efficiency. You will deliver speed of service transactions while creating a ... Client facing retail or service industry experience Pay Range: $17.00 - $24.00 Kohl's offers a ...

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All JobsClient Operations Associate JobsClient Operations Associate Jobs in Holyoke, MA

Client Operations Associate information

See Holyoke, MA salary details

$11

$25

$52

How much do client operations associate jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for client operations associate in Holyoke, MA is $25.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $29.95 per hour, depending on experience, location, and employer.

What is the difference between Client Operations Associate vs Client Services Coordinator?

AspectClient Operations AssociateClient Services Coordinator
Required CredentialsTypically a bachelor's degree, relevant certifications (e.g., CRM tools)Similar educational background, often with customer service certifications
Work EnvironmentCorporate offices, financial firms, consulting companiesFinancial institutions, marketing agencies, client-facing departments
Employer & Industry UsageUsed in finance, consulting, tech sectorsCommon in finance, marketing, and service industries
Search & Comparison IntentPeople comparing operational roles focused on client management and backend processesIndividuals looking for client-facing roles emphasizing service and support

The main difference is that a Client Operations Associate focuses on managing internal processes, data, and backend operations to support client accounts, while a Client Services Coordinator emphasizes direct client interaction, support, and service delivery. Both roles require strong communication skills and industry knowledge, but their primary focus areas differ.

What are the key skills and qualifications needed to thrive as a Client Operations Associate, and why are they important?

To thrive as a Client Operations Associate, you need strong analytical abilities, attention to detail, and a background in business, finance, or a related field. Familiarity with CRM systems, data management tools, and proficiency in Microsoft Excel are commonly required, while certifications in project management or operations can be advantageous. Excellent communication, organizational skills, and a client-focused mindset help build strong relationships and ensure smooth operations. These skills are critical for efficiently managing client accounts, resolving issues, and supporting overall business objectives.

What does a Client Operations Associate do?

A Client Operations Associate is responsible for supporting the day-to-day activities related to client accounts, ensuring smooth operations and high-quality service. Their tasks typically include onboarding new clients, processing transactions, resolving client inquiries, and maintaining accurate records. They act as a liaison between clients and internal teams to address issues and optimize client experiences. This role requires strong organizational skills, attention to detail, and effective communication abilities.

How does a Client Operations Associate typically collaborate with other departments within a company?

Client Operations Associates often serve as a bridge between the client and internal teams such as sales, account management, and finance. They coordinate with these departments to ensure client requirements are met, resolve operational issues, and streamline onboarding or account changes. Strong communication and organizational skills are essential, as the role involves tracking progress, relaying feedback, and helping to maintain high levels of client satisfaction by facilitating smooth internal workflows.

What is a client operations associate?

A client operations associate is responsible for managing client accounts, ensuring smooth service delivery, and supporting client needs. They often handle communication, data management, and coordinate with internal teams using tools like CRM software to maintain client satisfaction and operational efficiency.

What does a customer operations associate do?

A client operations associate manages and supports client accounts by handling inquiries, processing transactions, and ensuring smooth service delivery. They often use customer relationship management (CRM) tools and require strong communication and organizational skills to maintain client satisfaction and operational efficiency.

Is a CSA job stressful?

A Client Operations Associate (CSA) role can be stressful due to handling client inquiries, managing multiple tasks, and meeting deadlines. Success in the position often depends on strong communication skills, organization, and the ability to work under pressure.

What jobs pay 4000 a week without a degree?

A Client Operations Associate typically earns less than $4,000 weekly, but high-paying roles without a degree include sales managers, real estate brokers, and certain tech sales positions, which can reach or exceed that amount with experience and commissions. These roles often require strong communication skills, industry knowledge, and sometimes certifications, but not necessarily a college degree.
What cities near Holyoke, MA are hiring for Client Operations Associate jobs? Cities near Holyoke, MA with the most Client Operations Associate job openings:
Client Operations Associate jobs near you
Infographic showing various Client Operations Associate job openings in Holyoke, MA as of June 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $53,954 per year, or $25.9 per hour.
Client Care Coordinator

Client Care Coordinator

Boca Recovery Center

Springfield, MA • On-site

$17.50 - $22.75/hr

Other

Medical, Retirement, PTO

Posted 24 days ago

Job description

Client Care Coordinator
Location: On Site , Springfield MA , M-F - 9-5
Department: Boca Health Marketing
Reports to: National Director of Strategic Development
Salary: Competitive based on education and experience.
About Boca Recovery Center
Founded in 2016, Boca Recovery Center is a nationally recognized addiction treatment provider specializing in substance use disorders and co-occurring mental health conditions. With locations in Florida, New Jersey, Indiana, and Massachusetts, we deliver evidence-based clinical care in a supportive, structured environment. Our team is committed to providing trauma-informed, client-centered services that promote lasting recovery.
Position Overview
We are seeking a dedicated and compassionate Client Care Coordinator to support clients through their treatment journey and ensure a successful transition into aftercare services. This role manages client care from admission through discharge, with a strong focus on aftercare planning, engagement, group facilitation, and collaboration with outreach, clinical, operations, and alumni teams. The Client Care Coordinator also provides support in AMA prevention and case management tasks such as FMLA and short-term disability processes.
Key Responsibilities
Aftercare & Discharge Planning
  • Develop and implement individualized aftercare plans in coordination with clients, families, and clinical staff.
  • Facilitate referrals and placements into outpatient programs, sober living, and recovery housing.
  • Document and communicate all discharge planning details with the treatment team and referral sources.
Client Engagement & Support
  • Assist clients in navigating legal, family, or logistical barriers to treatment and recovery.
  • Participate in AMA blocking efforts, providing motivational support and involving family/support systems.
  • Maintain consistent, supportive communication with clients during treatment and facilitate smooth post-discharge transitions.
Group Facilitation
  • Lead engaging group sessions focused on relapse prevention, life skills, recovery maintenance, and aftercare education.
  • Encourage active participation and provide resources for continued care and long-term recovery.
Case Management Support
  • Support clients in completing FMLA, short-term disability, and related medical leave documentation.
  • Coordinate with employers, EAPs, and insurance providers to ensure continuity of care.
  • Provide assistance with housing, transportation, and employment resources during the discharge process.
Team Coordination & Communication
  • Serve as liaison between Clinical, Outreach, Alumni, and operational teams to ensure seamless care coordination.
  • Actively participate in interdisciplinary team meetings and case conferences.
  • Maintain accurate and timely documentation within the Electronic Health Records (EHR) system.
Key Performance Indicators (KPIs)
  • Aftercare Placement Rate: 90% of eligible clients discharged with confirmed aftercare plan and placement.
  • Timeliness of Aftercare Planning: Initial plan started within 5 days of admission; finalized at least 72 hours before discharge.
  • AMA Intervention Success Rate: 60% of clients receiving intervention remain in treatment for at least 72 additional hours.
  • Client Satisfaction: 85% positive feedback on aftercare planning and support from client satisfaction surveys.
Requirements
  • Associate's Degree in Psychology, Social Work, Counseling, or related field (required)
  • 1-2 years of experience in behavioral health or substance use treatment setting
  • Familiarity with aftercare planning, FMLA/disability documentation, and case management preferred
  • Strong interpersonal, communication, and documentation skills
  • Ability to work both independently and collaboratively within a multidisciplinary team
  • Knowledge of community resources and treatment continuum
  • Experience using Electronic Health Records (EHR) preferred
  • Group facilitation experience is a plus
Benefits
Boca Recovery Center offers a comprehensive benefits package, including:
  • Health Insurance
  • Retirement Plans
  • Disability Coverage
  • Paid Time Off
  • Continuing Education & Professional Development Opportunities

Join Boca Recovery Center and make a meaningful impact through expert, compassionate care in a mission-driven environment focused on recovery and wellness.

Apply