Client Operations Associate Jobs in Abilene, TX (NOW HIRING)

At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do.

Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Web Strategy & Operations, Sr Associate

The Amgen Global Content Excellence Team is looking for an experienced Web Project Senior Associate to join our Global Customer Capabilities & Innovation (GCCI) group. The GCCI delivers efficient and consistent quality global marketing assets at scale across multiple channels & markets. As part of the GCCI, the Web Project Sr. Associate provides integrated end-to-end project management to ensure successful delivery of websites and bring thought leadership and drive delivery.

• Collaborate with internal clients to define project scope, objectives and deliverables and develop detailed project plans, including scope, timelines, resources and budgets of website launches and updates

• Support quarterly prioritization of project requests, award agencies and ensure timely execution of high-quality deliverables

• Ensure effective communication and collaboration between cross-functional teams including copywriters, designers, developers, SEO team, analytics team, and project- and platform owners

• Monitor project progress and documentation, and take corrective actions as necessary to keep projects on track, including identifying and managing risks, issues and changes throughout the project lifecycle

• Perform quality assurance checks and hyper care to ensure deliverables meet industry standards, and ongoing strategic and operational support

• Act as a single Point of Contact (POC) for managing all projects in GCCI WSO for managing assigned web projects

• Support pilots, rollouts and adoption of new/enhanced capabilities and features for websites and the management and optimization of the global portfolio of websites

• Support Global Service Center (GSC) Regional Leads with Project Planning and Forecasting, Release Management and Deployment and Creative Support, MAC Services, Quality Assurance and Testing

• Submit Integrated System Assessment (ISA) across Amgen's global web platforms, which will significantly contribute to Amgen's regulatory compliance and operational resilience

• Develop and report on key performance indicators (KPIs) and metrics that gauge the success of websites, analyzing data to provide actionable insights

• Provide reporting to GCCI Web Strategy leads on performance KPIs, areas of opportunity to enhance ways of working as part of operational reviews

• Empower project owners to be cost effective & develop content with a sense of urgency through standardized templates

• Support project owners through successful website launches and updates, adhering to agile web development process and industry best practices

• Partner with stakeholders to perform functional testing to ensure quality

• Collaborate with Digital Technology & Innovation (DTI) team to support quarterly prioritization of projects, clearly identifying business priorities, and scope to determine project requirements

• Lead retrospectives that incorporate lessons learned from previous projects to instill a culture of continuous improvement

We are all different, yet we all use our unique contributions to serve patients. The Web Project Manager professional we seek is a collaborator with these qualifications.

Basic Qualifications:

Master's degree

OR

Bachelor's degree and 4 years of digital or web project management experience

Associate's degree and 6 years of digital or web project management experience

High School diploma/GED and 8 years of digital or web project management experience

Preferred Qualifications:

• 5+ years of digital project management in a fast-paced, multi-client environment, incl. end-to-end projects across a website lifecycle

• Proven expertise in managing complex, cross-country and high impact projects. Able to effectively negotiate, manage expectations, and maintain productive relationships with a diverse group of stakeholders across various functions.

• Strong understanding of agile project management principles and methodologies, with a focus on continuous improvement, preferably SAFe

• Proficiency in web analytics and Search Engine Optimization (SEO), and User Experience (UX) and User Interface (UI) design principles using tools such as Google Analytics, Google Search Console and Figma

• Experience with writing detailed documentation

• Experience with JIRA, ServiceNow, Google Analytics, and Confluence

• Familiarity with technical specifications, and industry standards and best practices including media file sizes/formats, accessibility standards (WCAG), privacy regulations (GDPR, US Consumer laws) is a plus

• Knowledge of web development technologies, coding languages and industry best practices, such as HTML and CSS is a plus

• Experience operating in a regulated business environment and adhering to mandatory compliance requirements (preferably pharma) is a plus

• Experience prompting ChatGPT and other AI chatbot is a plus

• Experience with Veeva CRM and Salesforce Marketing Cloud (SFMC) is a plus

• Work mostly PST time zone (though some meetings may be as early at 6am PST to accommodate different time zones)

• Excellent (agile) project management, written and spoken English communication, and collaboration skills and mastery of project management tools such as Confluence and Jira

• Proactive, positive and inclusive attitude and eager to learn new methodologies, technologies and best practices

• Attention to detail and strong capacity to refine work based on feedback.

• Ability to understand complex technical concepts and communicate clearly to non-technical stakeholders and translate business requirements into technical requirements

• Advanced problem-solving capabilities, with a sharp eye for detail and a commitment to delivering the highest quality results

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts

• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan

• Stock-based long-term incentives

• Award-winning time-off plans

• Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies.

careers.amgen.com

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Sponsorship for this role is not guaranteed.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Salary Range