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Client Manager Jobs in Springfield, MA (NOW HIRING)

Munich Re

Client Operations Manager Sr

Hartford, CT · On-site

Manages cross-functional connectivity, both internally and externally, ensuring successful execution of client initiatives. Manages the end-to-end operational value chain for target and/or ...

Munich Re

Client Operations Manager Sr

Hartford, CT · On-site

Manages cross-functional connectivity, both internally and externally, ensuring successful execution of client initiatives. Manages the end-to-end operational value chain for target and/or ...

Medium

Director, Client Services

Hartford, CT · On-site

$120 - $150/hr

Client Relationship Management * Build and maintain senior‑level client relationships, acting as a trusted advisor. * Navigate organizational dynamics to anticipate challenges and proactively ...

Kobie Marketing

Director, Client Services

Hartford, CT · On-site +1

Client Relationship Management * Build and maintain senior-level client relationships, acting as a trusted advisor. * Navigate organizational dynamics to anticipate challenges and proactively address ...

Kobie Marketing

Director, Client Services

Hartford, CT · Remote

Client Relationship Management * Build and maintain senior-level client relationships, acting as a trusted advisor. * Navigate organizational dynamics to anticipate challenges and proactively address ...

Datavant

Client Partner, Pharma

Hartford, CT · On-site

$160K - $180K/yr

... Client Partner, Life Sciences is responsible for understanding their assigned customer's entire ... be responsible for managing the end-to-end sales process to bring Datavant's Life Sciences ...

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Client Manager information

See Springfield, MA salary details

$32.9K

$65.9K

$106.6K

How much do client manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for client manager in Springfield, MA is $65,871.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,800.00 and $77,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client manager, and why are they important?

To excel as a Client Manager, you need strong relationship-building, account management, and negotiation skills, typically supported by a degree in business or a related field. Familiarity with CRM software, project management tools, and data analysis systems is commonly required. Exceptional communication, problem-solving abilities, and emotional intelligence help you stand out when managing client expectations and fostering loyalty. These skills and qualities are crucial for maintaining client satisfaction, growing business accounts, and ensuring long-term partnerships.

What does a client manager do?

A Client Manager is responsible for maintaining and growing relationships with an organization’s clients. They serve as the main point of contact, ensuring clients' needs are met and addressing any issues or concerns. Their duties often include managing client accounts, communicating regularly with clients, coordinating with internal teams to deliver products or services, and identifying opportunities for upselling or cross-selling. The goal of a Client Manager is to foster client satisfaction and loyalty, ultimately contributing to the company’s growth.

What is the difference between Client Manager vs Account Executive?

AspectClient ManagerAccount Executive
Primary RoleMaintains client relationships, ensures client satisfaction, manages ongoing accountsGenerates new business, acquires new clients, presents products/services
Required SkillsCustomer service, communication, relationship managementSales, negotiation, presentation skills
Work EnvironmentLong-term client engagement, account management teamsSales pitches, client meetings, prospecting
Industry UsageCommon in consulting, marketing, techCommon in sales, advertising, tech

While both roles involve client interaction, a Client Manager focuses on maintaining and growing existing client relationships, ensuring satisfaction and retention. An Account Executive primarily works on acquiring new clients and closing sales. Understanding these differences helps in choosing the right career path or job search focus.

What are some common challenges client managers face when handling multiple client accounts simultaneously?

Client Managers often juggle several client accounts at once, which can present challenges such as managing competing priorities, ensuring consistent communication, and meeting diverse expectations. Time management and organization skills are crucial, as is the ability to quickly adapt to different client needs and industry sectors. Building strong relationships with both clients and internal teams helps mitigate misunderstandings and ensures deadlines and deliverables are met. Regular check-ins, clear documentation, and proactive problem-solving are key strategies to successfully navigate these challenges.

How to become a client manager?

To become a client manager, typically one needs a bachelor's degree in business, marketing, or a related field, along with experience in customer service or sales. Strong communication, relationship management skills, and proficiency with CRM software are important. Gaining relevant certifications or training can also enhance job prospects.

Is a client manager a good job?

A client manager is a professional responsible for maintaining client relationships, ensuring customer satisfaction, and supporting business growth. The role often requires strong communication, problem-solving skills, and familiarity with customer management tools. It can offer stable employment and opportunities for advancement in various industries.
More about Client Manager jobs
What are the most commonly searched types of Client jobs in Springfield, MA? The most popular types of Client jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Client Manager jobs? Cities near Springfield, MA with the most Client Manager job openings:
Client Manager jobs near you

Supervisor - Private Client Group (Personal Lines)

Insurance Office of America

Hartford, CT • On-site

Full-time

Medical, Retirement

Re-posted 4 days ago

Insurance Office Of America rating

8.8

Company rating: 8.8 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

57th of 304 rated insurance

Job description

Description

Job Description:

Title: Private Client Group Supervisor – Personal Lines 

Work Mode: Fully remote for candidates able to work EST/CST shift | Experience: Quoting & Binding High Net Worth or Private Client Group Personal Lines Policies. Supervisory experience. Valid active licensing.
 
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations 
 
About the Role: The Private Client Group Supervisor is responsible for overseeing the daily operations of the Private Client Group team while maintaining a small book of business and ensuring exceptional client service. This role drives operational efficiency, team performance, and service excellence through leadership, coaching, process improvement, and collaboration with Personal Lines leadership. The Supervisor serves as a key resource for complex personal lines matters, supports employee development, and ensures team objectives align with departmental and organizational goals. 

Key Responsibilities: 

  • Account Management: Manage a small book of business while meeting all performance expectations for production, quality, and client service. 

  • Team Leadership: Direct day-to-day activities and workflow of assigned team members, ensuring efficient workload distribution and service continuity. 

  • Performance Management: Monitor team productivity, quality, and service standards; identify performance trends and provide coaching and development support. 

  • Employee Development: Coordinate onboarding, training, mentoring, and ongoing professional development to strengthen team capabilities and engagement. 

  • Talent Acquisition Support: Participate in candidate interviews and provide hiring recommendations to support team growth and staffing needs. 

  • Operational Collaboration: Partner with Personal Lines leadership to address process, service, quality, and personnel challenges while developing effective solutions. 

  • Communication & Reporting: Maintain frequent and transparent communication regarding team performance, priorities, and operational activities with leadership. 

  • Process Improvement: Identify, recommend, and implement best practices and operational improvements to enhance team and department effectiveness. 

  • Compliance & Standards: Ensure adherence to core work processes, company policies, regulatory requirements, and operational standards. 

  • Resource Management: Manage team scheduling and staffing considerations to support service goals and business continuity. 

  • Client Service Excellence: Support the resolution of escalated client service issues and serve as a resource for complex personal lines matters. 

  • Technical Expertise: Maintain advanced personal lines knowledge and provide guidance on industry trends, carrier requirements, and coverage solutions. 

  • Carrier & Internal Relationships: Develop productive relationships with carriers, leadership, and internal teams to support service excellence and operational success. 

  • Leadership Development: Continuously enhance leadership and management skills through professional development and participation in organizational initiatives. 

  • Champion IOA core values and demonstrate integrity and leadership. 

 
Ideal Candidate Qualifications: 

  • 7+ years of insurance industry experience with broad personal lines knowledge 

  • 4+ years of insurance leadership, supervisory, or management experience 

  • 3+ years of Personal Lines experience preferred 

  • Advanced insurance account management and client service skills 

  • All required active insurance licensing 

  • Strong leadership, coaching, and team development capabilities 

  • Exceptional customer service, communication, and relationship management skills 

  • Excellent organizational, multitasking, and decision-making abilities 

  • Ability to manage high work volumes with accuracy and attention to detail 

  • Proficiency in Microsoft Office applications (Outlook, Word, Excel) 

  • College degree preferred; High School Diploma (or equivalent) required 

  • Exceptional personal character, professionalism, and integrity 

 
What We Offer: 

  • Competitive salaries and bonus potential 

  • Company-paid health insurance 

  • Paid holidays, vacations, and sick time 

  • 401K with employer match 

  • Professional growth and career progression opportunities 

  • Respectful culture and work/family life balance 

  • Community service commitment 

  • Supportive teammates and a rewarding work environment 

 
What to Expect (Application Process): 

  • 30-Minute Phone Screen, Online Assessments, and Interview(s) 

Salary Range

The expected pay range for this position is $85,000 to $100,000 per year, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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