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Client Manager Jobs in Springfield, MA (NOW HIRING)

Willis Towers Watson

Quality Auditor

Hartford, CT · On-site

Communicate effectively with clients, Client Managers and other team members * Participate in internal and external meetings * Maintain client confidentiality * Mentor new hires and provide on-going ...

Willis Towers Watson

Quality Auditor

Hartford, CT · On-site

Communicate effectively with clients, Client Managers and other team members * Participate in internal and external meetings * Maintain client confidentiality * Mentor new hires and provide on-going ...

Willis Towers Watson (WTW)

Quality Auditor

Hartford, CT · On-site

Communicate effectively with clients, Client Managers and other team members * Participate in internal and external meetings * Maintain client confidentiality * Mentor new hires and provide on-going ...

Franklin Covey

Client Partner - Education

Hartford, CT · On-site

$105/hr

Client Partner Global Title: Client Partner Division & Department: Education Sales Status ... Managing Director Location: Remote - Anywhere in the contiguous US Role Specifics: This position is ...

Munich RE

Client Operations Manager Sr

Hartford, CT · On-site

Manages cross-functional connectivity, both internally and externally, ensuring successful execution of client initiatives. Manages the end-to-end operational value chain for target and/or ...

Munich Re

Client Operations Manager Sr

Hartford, CT · On-site

Manages cross-functional connectivity, both internally and externally, ensuring successful execution of client initiatives. Manages the end-to-end operational value chain for target and/or ...

Munich Re

Client Operations Manager Sr

Hartford, CT · On-site

Manages cross-functional connectivity, both internally and externally, ensuring successful execution of client initiatives. Manages the end-to-end operational value chain for target and/or ...

Evolutionary Edge

Be Seen First

Entry Level Client Success Manager

Hartford, CT · On-site

$48K - $60K/yr

We are seeking enthusiastic and motivated individuals to step into the role of Entry-Level Client Success Manager. This is your chance to make a meaningful impact while growing your skills alongside ...

New

Evolutionary Edge

Be Seen First

Entry Level Client Success Manager

Hartford, CT · On-site

$48K - $60K/yr

We are seeking enthusiastic and motivated individuals to step into the role of Entry-Level Client Success Manager. This is your chance to make a meaningful impact while growing your skills alongside ...

New

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All JobsClient JobsClient Manager JobsClient Manager Jobs in Springfield, MA

Client Manager information

See Springfield, MA salary details

$32.9K

$65.9K

$106.6K

How much do client manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for client manager in Springfield, MA is $65,871.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,800.00 and $77,700.00 per year, depending on experience, location, and employer.

What does a client manager do?

A Client Manager is responsible for maintaining and growing relationships with an organization’s clients. They serve as the main point of contact, ensuring clients' needs are met and addressing any issues or concerns. Their duties often include managing client accounts, communicating regularly with clients, coordinating with internal teams to deliver products or services, and identifying opportunities for upselling or cross-selling. The goal of a Client Manager is to foster client satisfaction and loyalty, ultimately contributing to the company’s growth.

What are some common challenges client managers face when handling multiple client accounts simultaneously?

Client Managers often juggle several client accounts at once, which can present challenges such as managing competing priorities, ensuring consistent communication, and meeting diverse expectations. Time management and organization skills are crucial, as is the ability to quickly adapt to different client needs and industry sectors. Building strong relationships with both clients and internal teams helps mitigate misunderstandings and ensures deadlines and deliverables are met. Regular check-ins, clear documentation, and proactive problem-solving are key strategies to successfully navigate these challenges.

What are the key skills and qualifications needed to thrive as a client manager, and why are they important?

To excel as a Client Manager, you need strong relationship-building, account management, and negotiation skills, typically supported by a degree in business or a related field. Familiarity with CRM software, project management tools, and data analysis systems is commonly required. Exceptional communication, problem-solving abilities, and emotional intelligence help you stand out when managing client expectations and fostering loyalty. These skills and qualities are crucial for maintaining client satisfaction, growing business accounts, and ensuring long-term partnerships.

What is the difference between Client Manager vs Account Executive?

AspectClient ManagerAccount Executive
Primary RoleMaintains client relationships, ensures client satisfaction, manages ongoing accountsGenerates new business, acquires new clients, presents products/services
Required SkillsCustomer service, communication, relationship managementSales, negotiation, presentation skills
Work EnvironmentLong-term client engagement, account management teamsSales pitches, client meetings, prospecting
Industry UsageCommon in consulting, marketing, techCommon in sales, advertising, tech

While both roles involve client interaction, a Client Manager focuses on maintaining and growing existing client relationships, ensuring satisfaction and retention. An Account Executive primarily works on acquiring new clients and closing sales. Understanding these differences helps in choosing the right career path or job search focus.

How do I become a client manager?

To become a client manager, typically one needs a bachelor's degree in business, marketing, or a related field, along with experience in customer service or sales. Strong communication, relationship management skills, and proficiency with CRM software are important. Gaining relevant certifications, such as Certified Client Management Professional (CCMP), can also enhance prospects.

Is a client manager a good job?

A client manager is a professional responsible for maintaining client relationships, ensuring customer satisfaction, and supporting business growth. The role often requires strong communication, problem-solving skills, and familiarity with customer management tools. It can offer stable employment and opportunities for advancement in various industries.

What is the role of a client manager?

A client manager is responsible for maintaining and strengthening relationships with clients, understanding their needs, and ensuring their satisfaction. They coordinate communication between clients and internal teams, often using CRM tools, and work to retain clients and identify opportunities for account growth.
More about Client Manager jobs

What are the most commonly searched types of Client jobs in Springfield, MA?

The most popular types of Client jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Client Manager jobs?

Cities near Springfield, MA with the most Client Manager job openings:

Client Manager jobs near you
Infographic showing various Client Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $65,871 per year, or $31.7 per hour.

Quality Auditor

Willis Towers Watson

Hartford, CT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Willis Towers Watson rating

8.3

Company rating: 8.3 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

36th of 152 rated financial services

Job description


Quality Auditors are integral members of our Account Management teams who proactively obtain, compile and follow up on information critical to providing exceptional consulting, placement and advocacy for Willis Towers Watson clients and prospects. You will be required to work Monday - Friday from 9:00 AM - 6:00 PM.
Note that visa employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
The Role
In this role you will be responsible for auditing all transactions that are processed in the Surety Service Center. You will be responsible for maintaining a high level of accuracy and a strong knowledge of surety bond transactions. This will involve building relationships and working closely with client-decision makers, reviewing executed deliverables on our client's behalf in accordance with our service level agreements and standard operating procedures and completing various administrative tasks. You must also be able to mentor new hires and provide support to Assistant Client Services Specialists.
  • Duties include, but are not limited to:

  • Ability to accurately audit surety bonds based on the specific instructions of the client and/or Client Manager as communicated

  • Ability to understand and interpret the information presented in a bond request

  • Assist with resolution of client/carrier accounting issues

  • Prepare written correspondence, reports and analysis as needed for management

  • Communicate effectively with clients, Client Managers and other team members

  • Participate in internal and external meetings

  • Maintain client confidentiality

  • Mentor new hires and provide on-going feedback

  • Provide support to Assistant Client Services Specialists in their day-to-day transactions as needed

Qualifications
  • Strong attention to detail

  • Excellent verbal and written communication skills

  • Ability to obtain any necessary licenses within 90 days of employment

  • Ability to work independently and in a team setting

  • Strong customer service, presentation and organizational skills

  • Working knowledge of Microsoft Office including Excel, Word, and Outlook

  • 1-2+ years insurance industry experience related to servicing accounts

  • Experience working with Surety, including in an insurance brokerage environment

  • Achieve and maintain a 99+% quality score in production

  • Experience working with Epic and Sure Path

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.
Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
  • Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
  • Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
  • Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans' eligibility requirements.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.
EOE, including disability/vets

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