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Client Manager Jobs in Needham, MA (NOW HIRING)

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Client Manager information

See Needham, MA salary details

$35.9K

$72K

$116.6K

How much do client manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for client manager in Needham, MA is $72,009.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $85,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client manager, and why are they important?

To excel as a Client Manager, you need strong relationship-building, account management, and negotiation skills, typically supported by a degree in business or a related field. Familiarity with CRM software, project management tools, and data analysis systems is commonly required. Exceptional communication, problem-solving abilities, and emotional intelligence help you stand out when managing client expectations and fostering loyalty. These skills and qualities are crucial for maintaining client satisfaction, growing business accounts, and ensuring long-term partnerships.

What does a client manager do?

A Client Manager is responsible for maintaining and growing relationships with an organization’s clients. They serve as the main point of contact, ensuring clients' needs are met and addressing any issues or concerns. Their duties often include managing client accounts, communicating regularly with clients, coordinating with internal teams to deliver products or services, and identifying opportunities for upselling or cross-selling. The goal of a Client Manager is to foster client satisfaction and loyalty, ultimately contributing to the company’s growth.

What is the difference between Client Manager vs Account Executive?

AspectClient ManagerAccount Executive
Primary RoleMaintains client relationships, ensures client satisfaction, manages ongoing accountsGenerates new business, acquires new clients, presents products/services
Required SkillsCustomer service, communication, relationship managementSales, negotiation, presentation skills
Work EnvironmentLong-term client engagement, account management teamsSales pitches, client meetings, prospecting
Industry UsageCommon in consulting, marketing, techCommon in sales, advertising, tech

While both roles involve client interaction, a Client Manager focuses on maintaining and growing existing client relationships, ensuring satisfaction and retention. An Account Executive primarily works on acquiring new clients and closing sales. Understanding these differences helps in choosing the right career path or job search focus.

What are some common challenges client managers face when handling multiple client accounts simultaneously?

Client Managers often juggle several client accounts at once, which can present challenges such as managing competing priorities, ensuring consistent communication, and meeting diverse expectations. Time management and organization skills are crucial, as is the ability to quickly adapt to different client needs and industry sectors. Building strong relationships with both clients and internal teams helps mitigate misunderstandings and ensures deadlines and deliverables are met. Regular check-ins, clear documentation, and proactive problem-solving are key strategies to successfully navigate these challenges.

How to become a client manager?

To become a client manager, typically one needs a bachelor's degree in business, marketing, or a related field, along with experience in customer service or sales. Strong communication, relationship management skills, and proficiency with CRM software are important. Gaining relevant certifications or training can also enhance job prospects.

Is a client manager a good job?

A client manager is a professional responsible for maintaining client relationships, ensuring customer satisfaction, and supporting business growth. The role often requires strong communication, problem-solving skills, and familiarity with customer management tools. It can offer stable employment and opportunities for advancement in various industries.
More about Client Manager jobs

What are the most commonly searched types of Client jobs in Needham, MA?

The most popular types of Client jobs in Needham, MA are:

What cities near Needham, MA are hiring for Client Manager jobs?

Cities near Needham, MA with the most Client Manager job openings:

Client Manager jobs near you
Infographic showing various Client Manager job openings in Needham, MA as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $72,009 per year, or $34.6 per hour.

Client Manager, Education Team, Commercial Insurance

Fred C. Church

Lowell, MA • Hybrid

Full-time

Re-posted 10 days ago

Job description

Our Role:

Fred C. Church Insurance, a leading independent insurance broker to educational institutions nationwide, seeks a customer-focused professional to be its next Client Manager ("CM") on the Education Team.  Our clients are mission-driven organizations that change lives and make a difference in the world. The CM serves as a trusted thought partner to independent schools, colleges and universities, and outdoor and adventure organizations.

The Client Manager is a team player who takes pride in delivering exceptional customer service. Adaptable and responsive to clients and colleagues alike, the Client Manager works collaboratively to build durable relationships. We seek to attract candidates who have an understanding of the administrative and risk environments within the education industry.  Insurance experience is preferred.

This role is based in our spacious Lowell, MA headquarters.  Amenities include free parking, fun and smart colleagues, free on-site workout room, easy access from major highways, and within walking distance to the Bruce Freeman rail-trail and retail stores.  Fred C. Church offers its employees a three-two hybrid office-home schedule.

Its Responsibilities:

  • Elicit trust by effectively prioritizing work, anticipating needs, and reliably completing tasks.
  • Manage new and renewal policy applications to ensure timely and accurate insurance coverage.
  • Identify and analyze exposures and obtain underwriting information while adhering to Commercial Guidelines.
  • Provide proactive risk management advice to current clients.
  • Maintain productive professional relationships with both clients and colleagues.
  • Prepare accurate policy summaries and claim reports as needed.
  • Work closely with internal departments to achieve the best outcome for client and agency.
  • Pursue and achieve professional development goals, including appropriate insurance designations.
  • Follow all internal procedures and carefully document all client activity.
  • Escalate client issues appropriately to Team Leader.
  • Understand potential for errors or omissions and seek guidance when necessary.

Your Attributes:

  • Strong analytical mindset and outstanding customer service orientation.
  • Excellent communication skills, both oral and written.
  • Consistent attention to detail and accuracy in all aspects of work.
  • Adapt to change, juggle multiple assignments and shifting deadlines, and manage stressful situations in a professional manner.
  • Demonstrate initiative, accountability and the ability to work independently and across a team.
  • Experienced user of MS Office – Outlook, Word, Excel, PowerPoint.

Your Qualifications:

  • Experience with an agency or carrier handling commercial accounts
  • Exposure to the administrative and risk environments within the education industry
  • Knowledge of underwriting procedures, rating plans and state and federal insurance laws
  • Professional designation(s) - CIC, AAI, CPCU, ARM
  • Licensed Property and Casualty Producer, or willingness to successfully obtain license
  • Familiar with the Applied EPIC insurance agency management system, and/or demonstrated ability to quickly learn new computer systems

Please include your resume and a cover letter when applying.  No phone calls, please.

Fred C. Church is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need. We celebrate diversity and are committed to creating an inclusive environment for all employees.  Come join us!

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