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Client Integration Manager Jobs in Michigan (NOW HIRING)

Excelacom

OSS/BSS, CRM/CPQ, etc). * Form relationships with account teams and conduct regular pipeline ... integration projects and ensuring the highest levels of satisfaction. * Skilled in creating ...

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Client Integration Manager information

What are some common challenges a client integration manager faces during the onboarding process?

Client Integration Managers often navigate complex technical requirements and diverse client expectations during onboarding. A key challenge is ensuring seamless communication between internal teams (like development and support) and the client's stakeholders to address integration needs and troubleshoot issues efficiently. They must also coordinate project timelines and manage multiple integrations simultaneously, balancing customization requests with standardized best practices. Building strong client relationships and proactively addressing potential roadblocks are essential to a successful integration process.

What is the difference between Client Integration Manager vs Client Services Manager?

AspectClient Integration ManagerClient Services Manager
Primary FocusImplementing and integrating client solutionsManaging ongoing client relationships and support
ResponsibilitiesTechnical onboarding, system setup, process integrationCustomer support, account management, satisfaction enhancement
Required SkillsTechnical knowledge, project management, communicationCustomer service, relationship building, problem-solving
Work EnvironmentProject-based, technical teams, client sites

The Client Integration Manager primarily focuses on onboarding and integrating clients' systems, ensuring smooth technical implementation. In contrast, the Client Services Manager concentrates on maintaining ongoing client relationships and satisfaction. Both roles require strong communication skills, but the Integration Manager leans more toward technical expertise, while the Services Manager emphasizes customer support and relationship management.

What are the key skills and qualifications needed to thrive as a client integration manager, and why are they important?

To thrive as a Client Integration Manager, you need expertise in project management, client onboarding processes, and a solid understanding of business systems, often supported by a bachelor’s degree in business or a related field. Familiarity with integration platforms, CRM tools, and data mapping software, along with relevant certifications like PMP or ITIL, is typically required. Strong communication, problem-solving, and relationship-building skills help foster client satisfaction and drive successful implementations. These competencies ensure seamless client integrations, efficient project delivery, and long-term client partnerships.

What does a client integration manager do?

A Client Integration Manager is responsible for overseeing the seamless onboarding and integration of new clients into a company’s systems, processes, or services. They act as the primary point of contact between the client and internal teams, ensuring all technical and operational requirements are met. Their duties often include project management, troubleshooting issues, coordinating with various departments, and providing ongoing support to ensure client satisfaction and successful integration.

What are popular job titles related to Client Integration Manager jobs in Michigan?

For Client Integration Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Client Integration Manager jobs in Michigan look for?

The top searched job categories for Client Integration Manager jobs in Michigan are:

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Cities in Michigan with the most Client Integration Manager job openings:

Client Integration Manager jobs near you

PROJECT COORDINATOR

Bluewater Technologies Group

Grand Rapids, MI • On-site

Full-time

Re-posted 7 days ago

Job description

Position Title: Project Coordinator

Team: Integration

Manager: VP Integration Operations

Office Location: Wixom, MI, or Grand Rapids, MI


Who We Are:

Bluewater Technologies Group, Inc., founded in 1985, is the only woman-owned business of its kind, bringing together multiple industry-leading teams under one roof. Our mission is simple: unlock the potential of spaces. That potential might mean helping organizations communicate more clearly, operate more efficiently, or even monetize their environments in new ways. From large-scale events and brand activations to workplace environments and permanent installations, we transform spaces into places that connect, inspire, and perform.

At Bluewater, you’ll find planners, makers, and innovators working side by side—blending creativity, technology, and strategy to deliver experiences that matter. Rooted in our EPIC values (Excellence, Passion, Integrity, Collaboration— and Fun!), we’re driven by a shared purpose: to make people smile.


Role Summary:


The Project Coordinator, Integration is responsible for providing administrative and logistical support to ensure the smooth execution of Integration projects. This role is integral in coordinating labor, travel, documentation, and financial processes, and serves as a liaison between the project management, sales, and accounting teams. The Project Coordinator helps manage the flow of information, organizes project records, and ensures timelines and deliverables stay on track throughout the event lifecycle.

Key Responsibilities:

  • Understand the short-term and long-term goals of a project in order to execute specific stages of the project plan, such as: Kickoff scheduling, kickoff meeting facilitation, equipment management and project closing
  • Work with team leads to assign project resources and manage necessary tasks in Q360
  • Schedule and lead internal project kickoff meetings to review client expectations, identify project responsibilities & requirements, determine actions items and manage project equipment ordering
  • Ensure Wrike and Q360 are up to date with necessary information for proper forecasting and reporting
  • Equipment management, including but not limited to, ordering, tracking, risk mitigation, and handling of damaged/returned equipment
  • Schedule and facilitate weekly production meetings with Project Manager(s) to review status, risks, issues and mitigation plans
  • Manage and create necessary installation documentation for the project folder
  • Manage per diem for project installation when required
  • Perform project closing audits
  • Analyze risks and opportunities to drive the success of projects
  • Other duties as assigned

Skills & Qualifications:

  • Bachelor’s degree preferred
  • Detail-oriented
  • Dependable
  • Strong organizational skills, including time-management and the ability to multi-task
  • Technical and data entry skills
  • Exceptional written and verbal communication skills
  • Ability to excel in time-sensitive situations
  • Ability to deliver results under tight deadlines


Why Join Us

  • Support flagship A/V projects that define client experiences and drive company growth.
  • Be part of an innovative, growth-focused culture that prioritizes continuous improvement and partnership between Operations and Sales.
  • Play a strategic role in strengthening collaboration, innovation, and operational excellence across the organization.
  • Competitive compensation, comprehensive benefits, and ongoing support for certifications and leadership development.
  • Thrive in a collaborative, People-Centric culture built on our EPIC values: Excellence, Passion, Integrity, and Collaboration - while Having Fun!
  • Enjoy the flexibility of our hybrid work policy, with a balance of in-office collaboration and work-from-home days designed to support productivity, teamwork, and work-life balance.

Physical Demands:


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Basic physical stances and actions (sitting, standing, and walking on a primarily level surface)
  • Reaching above shoulder heights, below the waist, and/or lifting up to 25 lbs. may be required


Additional Information

This job description is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Leadership reserves the right to modify, add, or remove duties as necessary to meet business needs. All employment at Bluewater Technologies Group, Inc. is at-will and subject to company policies and procedures.

Apply today to join Bluewater Technologies and help us create memorable experiences that leave a lasting impression!

Bluewater Technologies Group, Inc. is a woman-owned business that is an Equal Opportunity Employer committed to creating a diverse, equitable, inclusive, and welcoming company culture. We do not discriminate against candidates and employees because of their gender, gender identity, race, disability status, ethnicity, national origin, age, sexual orientation, education, religion, veteran status, or any other protected status under the law. We are committed to building a work environment where everyone’s thoughts, ideas, and perspectives matter, while ensuring that all individuals are treated fairly, have access to the same opportunities, and are given the resources they need to succeed in their job, regardless of their background.