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Client Intake Coordinator Jobs in Georgia (NOW HIRING)

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Client Intake Coordinator information

What does a client intake coordinator do?

A Client Intake Coordinator is responsible for managing the initial contact between clients and an organization, such as a healthcare facility, law firm, or social services agency. They gather essential information from new clients, assess their needs, and ensure that all necessary documentation is completed. Their role is crucial in setting the tone for a positive client experience and ensuring that clients are directed to the appropriate services or professionals. They often work closely with other staff members to coordinate appointments and follow-ups, helping streamline the intake process and maintain accurate records.

What skills and qualifications are needed to thrive as a client intake coordinator?

To thrive as a Client Intake Coordinator, you need strong organizational skills, attention to detail, and experience with administrative processes, often supported by a background in customer service or healthcare administration. Familiarity with client management systems, electronic health records (EHR), and scheduling software is typically required. Excellent interpersonal communication, empathy, and problem-solving abilities help you build rapport with clients and coordinate efficiently with team members. These skills ensure accurate data collection, positive client experiences, and smooth onboarding processes essential for organizational success.

How does a client intake coordinator typically collaborate with other departments during the onboarding process?

A Client Intake Coordinator works closely with multiple departments, such as sales, legal, and operations, to ensure a smooth onboarding experience for new clients. This involves gathering essential information, clarifying client needs, and communicating requirements to relevant teams. Coordinators often act as a bridge, relaying updates and resolving any issues that arise during intake. Effective collaboration helps to prevent miscommunication, streamline workflows, and ensure that clients receive consistent, high-quality service from the start.

What are the most commonly searched types of Client Intake jobs in Georgia?

The most popular types of Client Intake jobs in Georgia are:

What cities in Georgia are hiring for Client Intake Coordinator jobs?

Cities in Georgia with the most Client Intake Coordinator job openings:

Client Intake Coordinator jobs near you
Infographic showing various Client Intake Coordinator job openings in Georgia as of August 2026, with employment types broken down into 88% Full Time, 8% Part Time, and 4% Contract. Highlights an 63% Physical, 3% Hybrid, and 34% Remote job distribution.

Intake Coordinator - Multi-Program Services

Positive Care

Stockbridge, GA • On-site

$15.25 - $21/hr

Part-time

Re-posted 5 days ago

Job description

Company Description
Positive Care is a nonprofit organization our corporate office is located in Stockbridge, Georgia. The company has existed for nearly two decades and has experienced increased growth year after year. We operate three separate service programs serving individuals with developmental disabilities, veterans, and housing and stabilization programs. At our foundation, we are a company that thrives off three essential pillars: Compassion, Integrity, Loyalty, and Commitment.
We pride ourselves on providing a culture for our employees to thrive and meet their personal and professional goals. Our employees are allowed to demonstrate their leadership qualities and ingenuity.
Job Description
Position Summary
The Intake Coordinator serves as the primary point of entry for clients seeking services across all organizational programs. This position is responsible for conducting initial screenings, processing referrals, coordinating intake appointments, verifying documentation, and ensuring timely enrollment into appropriate programs and services.
The Intake Coordinator provides professional and compassionate support to clients while ensuring accurate documentation, efficient program access, and compliance with organizational and funding requirements.
Essential Duties and Responsibilities
Intake & Enrollment Coordination
  • Receive and process referrals from community partners, agencies, hospitals, and self-referrals.
  • Conduct initial screenings and intake assessments to determine eligibility and service needs.
  • Coordinate intake appointments, orientations, and enrollment activities.
  • Collect, review, and verify required client documentation.
  • Ensure clients are connected to the appropriate programs and services.

Client Communication & Support
  • Serve as the primary contact for new client inquiries and referrals.
  • Provide information regarding available programs, services, and eligibility requirements.
  • Assist clients with completing intake forms, applications, and required paperwork.
  • Maintain professional, compassionate, and trauma-informed communication with clients and families.

Documentation & Data Management
  • Maintain accurate intake records and client documentation.
  • Enter and update client information in organizational databases, HMIS, or case management systems.
  • Ensure compliance with program policies, confidentiality requirements, and documentation standards.
  • Track referral status, enrollment activity, and intake outcomes.

Coordination & Administrative Support
  • Communicate with program staff regarding referrals, enrollment status, and service coordination.
  • Assist with waitlist management and referral follow-up activities.
  • Support audits, reporting requirements, and quality assurance activities.
  • Participate in outreach events and community engagement efforts as needed.

Program Support
  • Assist with general administrative support functions related to program operations.
  • Maintain organized intake files and program records.
  • Attend staff meetings, trainings, and professional development activities.
  • Perform additional duties as assigned.

Qualifications
Minimum Qualifications
  • High school diploma or GED required; Associate's or Bachelor's degree preferred in Human Services, Business Administration, Healthcare Administration, or related field.
  • Minimum of 1-2 years of experience in intake coordination, customer service, healthcare, nonprofit services, or administrative support preferred.
  • Strong communication and organizational skills.
  • Experience working with diverse populations preferred.
  • Ability to maintain confidentiality and professionalism.
  • Proficiency in Microsoft Office, Google Workspace, and data entry systems.
  • Ability to multitask and work in a fast-paced environment.

Preferred Qualifications
  • Experience with HMIS, ClientTrack, CaseWorthy, or electronic intake systems.
  • Knowledge of community resources, housing programs, or supportive service systems.
  • Experience working with vulnerable populations or underserved communities.
  • Bilingual abilities are a plus.

Knowledge, Skills, and Abilities
  • Excellent customer service and communication skills.
  • Strong attention to detail and documentation accuracy.
  • Ability to prioritize tasks and manage multiple referrals simultaneously.
  • Ability to work collaboratively with staff and community partners.
  • Commitment to trauma-informed and client-centered service delivery.
  • Ability to maintain professionalism in stressful or high-volume situations.

Additional Information
Positive Care Personal Care Homes, Inc. is an Equal Opportunity Employer committed to providing inclusive, equitable, and compassionate services to the communities we serve
All your information will be kept confidential according to EEO guidelines.

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