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Client Intake Coordinator Jobs in Arizona (NOW HIRING)

Help At Home

Intake Client Associate

Phoenix, AZ · On-site

$21 - $24/hr

The home is more than a place - it's the center of health, care coordination, and Meaningful Moments that transform lives. We're seeking a Intake Client Associate who is passionate about making a ...

U.S.VETS

Case Manager II - Workforce - Phoenix

Phoenix, AZ · On-site

$23.08 - $28.85/hr

Facilitate client intake, eligibility verification, referrals, and discharge planning * Provide ... Support crisis intervention, problem-solving, and coordination of services during urgent situations

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All JobsClient Intake JobsClient Intake Coordinator JobsClient Intake Coordinator Jobs in Arizona

Client Intake Coordinator information

What does a client intake coordinator do?

A Client Intake Coordinator is responsible for managing the initial contact between clients and an organization, such as a healthcare facility, law firm, or social services agency. They gather essential information from new clients, assess their needs, and ensure that all necessary documentation is completed. Their role is crucial in setting the tone for a positive client experience and ensuring that clients are directed to the appropriate services or professionals. They often work closely with other staff members to coordinate appointments and follow-ups, helping streamline the intake process and maintain accurate records.

What skills and qualifications are needed to thrive as a client intake coordinator?

To thrive as a Client Intake Coordinator, you need strong organizational skills, attention to detail, and experience with administrative processes, often supported by a background in customer service or healthcare administration. Familiarity with client management systems, electronic health records (EHR), and scheduling software is typically required. Excellent interpersonal communication, empathy, and problem-solving abilities help you build rapport with clients and coordinate efficiently with team members. These skills ensure accurate data collection, positive client experiences, and smooth onboarding processes essential for organizational success.

How does a client intake coordinator typically collaborate with other departments during the onboarding process?

A Client Intake Coordinator works closely with multiple departments, such as sales, legal, and operations, to ensure a smooth onboarding experience for new clients. This involves gathering essential information, clarifying client needs, and communicating requirements to relevant teams. Coordinators often act as a bridge, relaying updates and resolving any issues that arise during intake. Effective collaboration helps to prevent miscommunication, streamline workflows, and ensure that clients receive consistent, high-quality service from the start.

What are the most commonly searched types of Client Intake jobs in Arizona?

The most popular types of Client Intake jobs in Arizona are:

What cities in Arizona are hiring for Client Intake Coordinator jobs?

Cities in Arizona with the most Client Intake Coordinator job openings:

Client Intake Coordinator jobs near you
Infographic showing various Client Intake Coordinator job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 10% Part Time, 2% Temporary, and 5% Contract. Highlights an 70% Physical, 4% Hybrid, and 26% Remote job distribution.

Client Services Coordinator

Community Medical Services

Phoenix, AZ • On-site

$17.50 - $23.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Job Type
Full-time
Description
Shift: Tuesday - Saturday 11AM-7PM
Community Medical Services (CMS) is seeking a Client Services Coordinator to be the welcoming face of our clinic. Under the supervision of the Clinic Manager, you will greet clients and visitors with professionalism, compassion, and a trauma-informed approach. You'll play a key role in coordinating client care, including scheduling appointments, assisting with walk-in intakes, and addressing client concerns.
As part of our mission to help individuals recover from substance use disorders, you'll thrive in a supportive, engaging, and fulfilling work environment where your contributions are valued.
Along the way, we'll invest in your well-being through a benefits package for full-time employees that includes:
  • Subsidized medical, dental, and vision insurance
  • Health savings account
  • Short and long-term disability insurance
  • Life insurance
  • Paid sick, vacation, and holiday time
  • 401K retirement plan with match
  • Tuition and Continuing Medical Education reimbursement up to 100%
  • Employee assistance program to support your mental health and wellness
  • Ongoing professional development

We're looking for someone who:
  • Enjoys a consistent schedule.
  • Is excited to work in an outpatient setting, much like a doctor's office.
  • Remains friendly, helpful, and courteous when interacting with clients, including those who are chemically dependent.

Responsibilities:
  • Greets and attends to clients in person and over the phone
  • Answers all phone calls in a professional and courteous manner
  • Manages the patient flow of a high volume of clients in a fast-paced environment
  • May place outbound calls to schedule follow-up appointments, or to engage clients in treatment
  • Creates new client profiles and enters demographic information in electronic health record
  • Schedules appointments using electronic scheduling system
  • Completes accurate documentation of client visits in their electronic health record
  • Maintains a welcoming lobby and reception area by ensuring areas remain clean and organized.
  • Coordinates intakes on a walk-in basis, including assisting clients with completion of required documentation and scheduling with an available provider and counselor to complete intake process Verifies insurance eligibility through various insurance portals, setting up billing episodes in electronic health record
  • Establishes client payment plans and financial contracts, collects and posts payments
  • Ensures confidentiality of all client and employee information
  • Assists in the de-escalation of clients using a trauma-informed approach
  • Triages client issues to secure most appropriate solution Introduces clients to the
  • Recovery Connect engagement app and help them navigate it as needed
  • Completes end of day tasks, including reconciling deposit and payment records
  • Verifies cash in cash box at the beginning of shift and reconciles cash count at the end of the day
  • Uses appropriate incident reporting procedures when documenting unsafe or problematic incidents involving clients, clients and/or staff
  • Participates in in-service/education regarding
  • Quality Improvement or required job-focused education
  • Helps maintain inventory and assist in ordering clinic supplies
  • Performs general office duties, such as document preparation, scanning, faxing

Requirements
  • High School Diploma/GED
  • 1+ years of experience in customer service is required
  • 1+ years of front desk experience, preferably at hospital front desk or multi-physician practice is required
  • Hospital front desk or multi-physician front desk experience preferred
  • For employees in the following states (TX/OH/MN/IN/WI):
  • Motor Vehicle Valid state-issued driver's license and MVR clearance is required; a 39-month MVR is required for any applicant at the time of the interview

Skills:
  • Ability to communicate clearly and effectively between all organizational levels and with outside providers
  • Basic computer knowledge, including ability to navigate in electronic health records
  • Culturally competent and sensitive to client and employee needs
  • Demonstrated ability in medication administration accuracy and ability to maintain accurate client records
  • Excellent organizational skills, accuracy, and attention to detail
  • Problem solving, conflict resolution, time management, and strong customer service skills
  • Strong team player comfortable working in a fast-paced setting
  • Ability to maintain confidentiality to ensure compliance with HIPAA and 42 CFR
  • Flexible with the ability to work in a continuously changing environment
  • Ability to work flexible hours including nights, weekends, and holidays
  • Employees will be required to travel to the bank for cash deposits and must pass an MVR check for employment in the following states: (TX/OH/MN/IN/WI)

Tools and Equipment:
  • Frequent use of a telephone, computer, printer, fax machine and copier
  • Frequent use of the internet and various web browser software, and Microsoft Office products, including Outlook, Word, Excel, and PowerPoint
  • Frequent use of electronic health record

Physical Working Conditions and Office Setting Description:
  • Prolonged sitting, standing, frequent bending, stooping, or stretching associated with an office environment
  • Frequent and prolonged typing and operation of computer, keyboard, and telephones
  • Some lifting may be required: Employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds

#CLSTF
About Community Medical Services
Community Medical Services (CMS) is a CARF-accredited addiction treatment program providing services in the form of outpatient medication-assisted treatment and one-on-one and group counseling to those seeking help with their opioid use disorder. Headquartered in Arizona with more than 70 treatment clinics in 14 states, CMS is dedicated to meeting the challenges presented by the growing opioid epidemic in communities where treatment is lacking.
Our Commitment
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Other Conditions
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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