This role requires up to 50% travel to client sites across the United States. Scope of Responsibilities * Hire, train, and lead a team of software Implementation Engineers * Plan and allocate IE ...
Quick apply
This role requires up to 50% travel to client sites across the United States. Scope of Responsibilities * Hire, train, and lead a team of software Implementation Engineers * Plan and allocate IE ...
Implementation Manager
Conshohocken, PA · On-site
The Implementations Manager is responsible for the execution of high-quality, active and timely client onboarding procedures from the kick-off to delivery. They bring impactful programs to life by ...
Implementation Manager
Conshohocken, PA · On-site
The Implementations Manager is responsible for the execution of high-quality, active and timely client onboarding procedures from the kick-off to delivery. They bring impactful programs to life by ...
May administer implementation plans and related client interactions. * Acts as a point of contact for clients, client teams or service partners and escalates client implementation and servicing ...
May administer implementation plans and related client interactions. * Acts as a point of contact for clients, client teams or service partners and escalates client implementation and servicing ...
May administer implementation plans and related client interactions. * Acts as a point of contact for clients, client teams or service partners and escalates client implementation and servicing ...
May administer implementation plans and related client interactions. * Acts as a point of contact for clients, client teams or service partners and escalates client implementation and servicing ...
Support project delivery by assisting with solution validation, issue resolution, and client implementation activities A successful candidate would possess these skills: * Ability to work ...
Support project delivery by assisting with solution validation, issue resolution, and client implementation activities A successful candidate would possess these skills: * Ability to work ...
Support project delivery by assisting with solution validation, issue resolution, and client implementation activities A successful candidate would possess these skills: * Ability to work ...
Support project delivery by assisting with solution validation, issue resolution, and client implementation activities A successful candidate would possess these skills: * Ability to work ...
Implementation Consultant
Philadelphia, PA · On-site +1
They take ownership for identifying and documenting client business requirements, mapping and configuring the Aria solution to meet the requirements, and implementing Aria to achieve a successful ...
Implementation Consultant
Philadelphia, PA · On-site +1
They take ownership for identifying and documenting client business requirements, mapping and configuring the Aria solution to meet the requirements, and implementing Aria to achieve a successful ...
$65K - $75K/yr
As a Software Implementation Consultant, Software Support, you will have the opportunity to work in ... Client training * Ability to travel for extended times is required (10+ days at times) * Gathering ...
$65K - $75K/yr
As a Software Implementation Consultant, Software Support, you will have the opportunity to work in ... Client training * Ability to travel for extended times is required (10+ days at times) * Gathering ...
$65K - $75K/yr
As a Software Implementation Consultant, Software Support, you will have the opportunity to work in ... Client training * Ability to travel for extended times is required (10+ days at times) * Gathering ...
$65K - $75K/yr
As a Software Implementation Consultant, Software Support, you will have the opportunity to work in ... Client training * Ability to travel for extended times is required (10+ days at times) * Gathering ...
Implementation Specialist II
Altoona, PA · On-site
The Implementation Specialist plays an integral role in Muni-Link client satisfaction by preparing and guiding new clients through the implementation process. They work closely with clients, moving ...
Implementation Specialist II
Altoona, PA · On-site
The Implementation Specialist plays an integral role in Muni-Link client satisfaction by preparing and guiding new clients through the implementation process. They work closely with clients, moving ...
Implementation Specialist II
Altoona, PA · On-site
The Implementation Specialist plays an integral role in Muni-Link client satisfaction by preparing and guiding new clients through the implementation process. They work closely with clients, moving ...
Implementation Specialist II
Altoona, PA · On-site
The Implementation Specialist plays an integral role in Muni-Link client satisfaction by preparing and guiding new clients through the implementation process. They work closely with clients, moving ...
Implementation Specialist
Indiana, PA · On-site
$65K - $75K/yr
As a Software Implementation Consultant, Software Support, you will have the opportunity to work in ... Client training * Ability to travel for extended times is required (10+ days at times) * Gathering ...
Implementation Specialist
Indiana, PA · On-site
$65K - $75K/yr
As a Software Implementation Consultant, Software Support, you will have the opportunity to work in ... Client training * Ability to travel for extended times is required (10+ days at times) * Gathering ...
$65K - $75K/yr
As a Software Implementation Consultant, Software Support, you will have the opportunity to work in ... Client training * Ability to travel for extended times is required (10+ days at times) * Gathering ...
$65K - $75K/yr
As a Software Implementation Consultant, Software Support, you will have the opportunity to work in ... Client training * Ability to travel for extended times is required (10+ days at times) * Gathering ...
Implementation Specialist
Pittsburgh, PA · On-site +1
Implementation Specialist -- SoftWriters More than a technology company. Empower LTC Pharmacies ... Travel to client sites or business-related functions as necessary * Other duties as assigned What ...
Implementation Specialist
Pittsburgh, PA · On-site +1
Implementation Specialist -- SoftWriters More than a technology company. Empower LTC Pharmacies ... Travel to client sites or business-related functions as necessary * Other duties as assigned What ...
Implementation Specialist
Pittsburgh, PA · On-site
Implementation Specialist - SoftWriters More than a technology company. Empower LTC Pharmacies ... Travel to client sites or business-related functions as necessary * Other duties as assigned What ...
Implementation Specialist
Pittsburgh, PA · On-site
Implementation Specialist - SoftWriters More than a technology company. Empower LTC Pharmacies ... Travel to client sites or business-related functions as necessary * Other duties as assigned What ...
Your mission is to work with our implementation team to ensure each customer's site is beautifully ... Experience: 1-3+ years experience with web projects, digital project management, or client ...
Quick apply
Your mission is to work with our implementation team to ensure each customer's site is beautifully ... Experience: 1-3+ years experience with web projects, digital project management, or client ...
The Implementation Specialist plays an integral role in Muni-Link client satisfaction by preparing and guiding new clients through the implementation process. They work closely with clients, moving ...
The Implementation Specialist plays an integral role in Muni-Link client satisfaction by preparing and guiding new clients through the implementation process. They work closely with clients, moving ...
Your mission is to work with our implementation team to ensure each customer's site is beautifully ... Experience: 1-3+ years experience with web projects, digital project management, or client ...
Your mission is to work with our implementation team to ensure each customer's site is beautifully ... Experience: 1-3+ years experience with web projects, digital project management, or client ...
Collaborate across the full client lifecycle, including implementation, go-live, and optimization; Adhere to all confidentiality, HIPAA, regulatory, and other such policies, procedures, and ...
Collaborate across the full client lifecycle, including implementation, go-live, and optimization; Adhere to all confidentiality, HIPAA, regulatory, and other such policies, procedures, and ...
Investment Implementation Lead
Berwyn, PA · On-site
Manage the initial trading and transition of client portfolios onto Sequoia's investment strategies ... Develop and implement tracking and oversight mechanisms to monitor portfolio risk and ensure clear ...
Quick apply
Investment Implementation Lead
Berwyn, PA · On-site
Manage the initial trading and transition of client portfolios onto Sequoia's investment strategies ... Develop and implement tracking and oversight mechanisms to monitor portfolio risk and ensure clear ...
Client Implementation information
What are the typical daily responsibilities in a client implementation role?
In a Client Implementation position, your daily tasks often include coordinating with clients to understand their requirements, managing project timelines, and delivering onboarding or training sessions. You’ll work closely with internal teams such as sales, product, and support to ensure a seamless setup and address any client questions or technical issues that arise. Documenting progress, troubleshooting problems, and providing feedback to improve processes are also common activities. This means you’ll balance client interaction, internal collaboration, and hands-on project execution every day.
What is a client implementation?
A Client Implementation job involves onboarding new clients and ensuring they successfully integrate a company's products or services into their operations. This role requires coordinating between internal teams and clients to manage timelines, troubleshoot issues, and customize solutions based on client needs. Strong project management, communication, and problem-solving skills are essential. The goal is to ensure a smooth transition and a positive client experience, leading to long-term satisfaction and retention.
What are the key skills and qualifications needed to thrive in the client implementation position?
To thrive in a Client Implementation role, you need strong project management abilities, problem-solving skills, and experience in customer onboarding, often supported by a degree in business, IT, or a related field. Familiarity with CRM software, project management tools (like Asana or Jira), and sometimes industry-specific certifications can be highly beneficial. Exceptional communication, attention to detail, and the ability to manage expectations set top performers apart. These skills are essential to ensure smooth client transitions, maintain satisfaction, and drive successful adoption of services or products.
What are the most commonly searched types of Client Implementation jobs in Pennsylvania? The most popular types of Client Implementation jobs in Pennsylvania are:
What are popular job titles related to Client Implementation jobs in Pennsylvania? For Client Implementation jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Client Implementation jobs in Pennsylvania look for? The top searched job categories for Client Implementation jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Client Implementation jobs? Cities in Pennsylvania with the most Client Implementation job openings:
Job description
Company Description
Air is the leader in Enterprise Readiness. Our mission is to establish readiness as a real-time condition that is continuously achieved. Today, a dangerous Readiness Gap exists between what the front line needs and what is delivered. Our AI-native platform, Air Enterprise Readiness, aligns development, production, delivery, and sustainment into one coordinated execution system for government agencies and industrial suppliers. By revealing true capacity, exposing real constraints, coordinating resources, and executing at the speed of operational demands, the front line gets what it needs to succeed.
Job DescriptionWe are seeking an experienced professional to drive robust software adoption across Air's SaaS user base and manage a team of Implementation Engineers.
In this role as an Implementation Manager, you will be responsible for defining and optimizing user engagement by driving new, outcome-oriented initiatives. You will own the implementation and technical enablement of strategic deployments, provide surge support to deployments assigned to your direct reports, and work closely with Engagement Managers and Sales to align on account strategies, renewal forecasting, staffing plans, and account opportunities and risks. You will strengthen the product feedback loop and build effective relationships with Product Managers, Engineering, Data Science, and QA. You will be accountable for implementing operational practices to track performance of teams and individuals.
You understand the US Government and Defense acquisition processes and the importance of effective and efficient program management, supply chain risk management, and program and technology modernization. You ask hard, uncomfortable questions. You have a professional acumen that allows you to lead conversations with top government agency officials. You know there are always multiple answers to hard problems, and you know how to engage in a constructive dialogue to find the best path forward.
Success in this role requires deep expertise in Air's software and data, strong communication and organizational skills, and the ability to lead and influence people, not just through words but by example. You must collaborate effectively with cross-functional teams to achieve common objectives, while also leading various projects simultaneously.
You will hire and develop Implementation Engineers and Senior Implementation Engineers, and guide them as they embed with customers to deliver exceptional technical implementation and support. The ideal candidate for this role will have experience in setting and assessing key performance metrics, making responsible decisions in ambiguous settings, and delivering results related to technical product implementation and user adoption, in service of retention and renewal.
This role is a full-time position located out of our office in Arlington, VA.
This role requires up to 50% travel to client sites across the United States.
Scope of Responsibilities
- Hire, train, and lead a team of software Implementation Engineers
- Plan and allocate IE resources, monitor progress, and keep stakeholders informed throughout the deployment lifecycle
- Develop expertise in Air's customers, offerings, and data, and support customers as a Air product and data expert
- Proactively drive utilization of the product using targeted training and engagement strategies that drive mission outcomes and analytical insights for platform users
- Oversee the execution of user engagement best practices to drive product utilization using targeted engagement strategies
- Execute the successful implementation of software and data to Air's customers and address and solve user needs through the use of Air's platform and creatively develop solutions to difficult user problems
- Develop and implement scalable delivery frameworks and methodologies to ensure alignment between strategic objectives and tactical execution, driving consistency and efficiency across deployments.
- Use coding languages (SQL, Python) to conduct technical platform configuration and data integration and provide technical guidance to Implementation Engineers
- Capture client feedback, surface user problems, and elicit user needs and workflows to support the evolution of the Air platform
- Collaborate with Air Engagement Managers and Product Managers to capture market demand for inclusion into Air's offerings
- Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate
- Build and manage client relationships
- Lead execution teams and/or work streams
- Help drive and enable renewal and expansion, reduce churn, and drive new business growth through greater advocacy
- Provide leadership to a highly motivated and engaged team
- Be an inspirational role model by challenging and maximizing the strength of the team and aligning their efforts to the mission and vision of the organization
Qualifications
- U.S. Citizenship is required
- Bachelor's Degree
Required Skills:
- Expertise in national security, defense policy, federal budgeting, acquisition and procurement processes, government contracting, supply chains, and/or product management for public sector customers
- Minimum of five (5) years of experience in customer success, public sector consulting, advisory services, software-as-a-service (SaaS) or subscription-based tools, information services, or data analytics
- Minimum of two (2) years of people management experience
- Proven excellence in interacting with DoD and/or national security senior leaders
- Strong written and oral communication skills, including strong presentation skills
- Knowledge of Federal organizations and functions, e.g. understanding organizational structures, hierarchies, and how to apply software product use cases to target stakeholders
- Passionate about leading people and improving processes
- Demonstrated aptitude to learn new technical content
- Demonstrated excellence in analytical thinking, process development and improvement, problem-solving, communication, delegation, and planning
- Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity
- Proven ability to develop strategies, translate them into initiatives, and track successful delivery
- Willingness to work hard, be strategic, and do the right thing for the business
Desired Skills:
- Current possession of a U.S. security clearance, or the ability to obtain one with our sponsorship
- Experience in or exposure to the nuances of a startup or other entrepreneurial environment
- Strong SQL skills
- Master's Degree preferred
We firmly believe that past performance is the best indicator of future performance. If you thrive while building solutions to complex problems, are a self-starter, and are passionate about making an impact in global security, we're eager to hear from you.
Air is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.