Manager Client Implementation Jobs in Pennsylvania

Innovu is a growing Pittsburgh, PA-based data analytics company providing comprehensive solutions that enable advisors and their employer clients to optimize their benefits strategy, human capital risk management, and health benefit design.  

Summary

The Lead Project Manager (PM), Client Implementation is a leadership role within Innovu’s Integration Operations team, pairing independent ownership of complex client onboarding programs with direct people leadership. Reporting to the PMO Director, this role is built for a PM with proven, independent command of complex implementations.

This role suits someone equally motivated by operational excellence, hands-on client delivery, and people-management.

The position allows for a remote work arrangement with occasional trips into the office for in-person meetings.

Key Responsibilities

Client Implementation Leadership

• Independently manages a complex book of onboardings, serving as the primary point of accountability from kickoff through completion
• Establishes and communicates clear priorities to team members and project stakeholders across a concurrent book of onboardings, sequencing work based on risk, complexity, and client impact, and adjusting in real time as circumstances shift
• Leads client and partner communications — kickoffs, stakeholder updates, and ongoing check-ins — anticipating and addressing concerns proactively
• Sets and manages client and partner expectations throughout the onboarding lifecycle — translating technical realities such as data quality, timeline risk, and scope changes into clear, confident communication that maintains trust
• Proactively mitigates delivery risk across the book of business, recommending and driving clear action plans to keep onboarding on track.
• Coordinates closely with cross-functional partners (e.g., Client Experience, Sales, Support), ensuring each has the right information at the right time to keep upstream and downstream workflows moving
• Brings structured, pattern-based thinking to onboarding delivery — surfacing recurring themes across accounts and driving scalable improvements within their own book of business

Team Leadership & Development

• Directly manages and invests in the growth of an assigned subgroup of PM team members, including regular 1:1s, coaching, and performance development
• Contributes to and coaches toward performance development for direct reports, providing regular real-time feedback in addition to completing formal review cycles..
• Owns first-line resolution of complex delivery or partner situations for direct reports, escalating with clear context and a recommended action plan when a decision genuinely requires it
• Escalates complex and partner issues to the PMO Director and o

Cross-Functional Partnership

• Partners with the Operations Team Manager and PMO Director on team-level operational decisions
• Owns rollout of agreed-upon process changes within their team, surfacing friction points that inform broader PMO-level improvements

Minimum Qualifications

Experience & Background

• 6+ years of experience in project management, implementation management, or a related client-facing role
• Demonstrated, independent management of complex, multi-stakeholder client onboardings or implementations
• Experience in people management — has managed, mentored, or formally led others in a professional setting
• Thrives in high-volume, deadline-driven environments; maintains quality and composure when managing competing priorities, with excellent written and verbal communication skills throughout

Leadership & Development

• Demonstrated skill in developing others — provides structured, actionable feedback and coaching to support real growth, whether built through direct management, mentorship, or other developmental relationships
• Comfortable holding team members accountable for growth and performance, not just delivery

Problem-Solving & Process Improvement

• Strong proficiency in process design and problem-solving — able to translate patterns across a book of business into scalable improvements
• Comfortable operating with ambiguity; synthesizes information from multiple sources to act without a playbook

Communication & Client Management

• Strong executive communication skills — confident presenting to and managing relationships with senior client and partner contacts

Tools & Systems

• Proficiency with project management tools (Zoho, Jira, Smartsheet, or equivalents)

What We Offer

• Mission-driven culture where your contributions have real impact
• Flexible work arrangements
• Collaborative work environment
• Growth and advancement opportunities
• Low cost medical, dental, and vision insurance
• 401(k) plan with an employer match
• Company paid life insurance, short-term disability, and long-term disability coverage
• Paid time off
  
• Paid parental leave
  
• And more!

Compensation will be determined based on the candidate's qualifications and location at the time of offer.