Kennedy Jenks is seeking an experiencedย Client Service Manager in Northern California toย strengthen client relationships, support growth, and guide high-quality service delivery.ย
In this client-facing leadership role,ย youโllย work across client strategy, business development, team leadership, and project delivery.ย
As a Client Service Manager, you will help grow client relationships, guide project delivery, and align teams around client and business goals.ย
Drive market growth:ย Build client strategies that expand market presence, introduce services,ย identifyย opportunities, and support sales targets.ย
Own project delivery:ย Oversee projects to meet quality, profitability, client satisfaction, scope, schedule, and budget goals whileย identifyingย follow-on work.ย
What Makes This Role Differentย
Entrepreneurial opportunity:ย Shape strategy, pursue opportunities, introduce services, and grow client service capabilities.ย
Client and market insight: Ability to grow client relationships, lead accounts, recognize opportunities, and translate client needs into business development strategies.ย
Consulting and technical judgment: Sound engineering judgment with the ability to balance client expectations, technical input, team capacity, and business priorities.ย
Communication and collaboration: Strong writing, presentation, relationship-building, and collaboration skills with clients and internal teams.ย
Leadership approach: Collaborative, proactive, client-focused, and comfortable leading through competing priorities.ย
Experience: 10+ years in water/wastewater infrastructure consulting, including business development, client service, and client account leadership.ย
Knowledge: Project delivery, financial performance, proposal development, and water/wastewater consulting practices.ย
Certifications or licenses: Professional Engineer (PE) license inย Californiaย required.
Travel: Ability to travel to project sites, client meetings, and Kennedy Jenks offices as needed.ย
Kennedy Jenks supports a healthy work-life balance and utilizes a hybrid model of home and office work, with aย minimum of two days per week in the office. This approach empowers our people to thrive, collaborate, and achieve their full potential.
Salary Range for this position is anticipated to be between $155,000 and $258,000, depending on education, experience, qualifications, licensure/certifications, and geographic location.
Benefits summary: Medical, dental, vision, life and disability insurance; a health savings account; a 401(k); bonus programs; tuition reimbursement; employee ownership opportunity; professional registration support; business travel assistance; competitive paid time off and holidays; an employee assistance program; and additional programs that support your wellbeing and professional growth.
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