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Client Experience Officer Jobs (NOW HIRING)

Berkley

Client Experience Officer (CXO)

Glastonbury, CT · On-site +1

$190K - $300K/yr

Responsibilities Experienced industry professional motivated to oversee, develop, advance and promote Berkley Alliance Manager's client experience (CX) and employee experience/engagement (EX/EE ...

Berkley

Client Experience Officer (CXO)

Glastonbury, CT · On-site

$190K - $300K/yr

Responsibilities Experienced industry professional motivated to oversee, develop, advance and promote Berkley Alliance Manager's client experience (CX) and employee experience/engagement (EX/EE ...

Berkley

Client Experience Officer (CXO)

Glastonbury, CT · On-site +1

$190K - $300K/yr

Experienced industry professional motivated to oversee, develop, advance and promote Berkley Alliance Manager's client experience (CX) and employee experience/engagement (EX/EE) initiative and ...

Luxury Presence

Client Experience Specialist

Scottsdale, AZ · On-site

$18 - $22.50/hr

We're expanding our Client Experience (CX) team with a new Client Experience Specialist (CXS) . It ... HousingWire named our founder and CEO a 2024 Tech Trendsetter, we've received several Tech100 ...

Luxury Presence

Client Experience Specialist

Austin, TX · On-site

$17.50 - $22/hr

Client Experience Specialist (CXS) Luxury Presence is building the AI growth platform for real ... HousingWire named our founder and CEO a 2024 Tech Trendsetter, we've received several Tech100 ...

Luxury Presence

Client Experience Specialist

Scottsdale, AZ · On-site

$18 - $22.50/hr

We're expanding our Client Experience (CX) team with a new Client Experience Specialist (CXS) . It ... HousingWire named our founder and CEO a 2024 Tech Trendsetter, we've received several Tech100 ...

Luxury Presence

Client Experience Specialist

Scottsdale, AZ · On-site

$18 - $22.50/hr

Client Experience Specialist (CXS) Luxury Presence is building the AI growth platform for real ... HousingWire named our founder and CEO a 2024 Tech Trendsetter, we've received several Tech100 ...

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Client Experience Officer information

What is the difference between Client Experience Officer vs Customer Service Manager?

AspectClient Experience OfficerCustomer Service Manager
CredentialsRelevant certifications in customer experience, communication, or related fieldsCustomer service or management certifications often preferred
Work EnvironmentFocus on strategic initiatives, improving overall client experience, often cross-departmentalOversees customer service teams, handles daily client interactions
Industry UsageCommon in industries emphasizing client relationships like finance, tech, consultingWidely used in retail, hospitality, and service sectors
Search & Comparison IntentLooking for roles focused on client experience strategySeeking roles managing customer service teams

The main difference is that a Client Experience Officer focuses on strategic initiatives to enhance overall client satisfaction across the organization, while a Customer Service Manager manages daily customer interactions and service teams. Both roles require strong communication skills and industry-specific knowledge, but their scope and focus differ significantly.

Do client experience officer jobs require a degree?

Client Experience Officer roles typically do not require a specific degree, but employers often prefer candidates with a bachelor's degree in business, communications, or related fields. Relevant skills such as customer service, communication, and problem-solving are important, and certifications in customer experience or management can be beneficial.

Is customer experience a stressful job?

A Client Experience Officer role involves managing customer interactions and ensuring satisfaction, which can be demanding during high-volume periods or complex issues. The job often requires strong communication skills, problem-solving, and the ability to handle challenging situations, which may contribute to stress levels. However, stress varies depending on workload, support systems, and individual resilience.

What is a client experience officer?

A client experience officer is a professional responsible for managing and improving the overall experience clients have with a company. They analyze customer feedback, develop strategies to enhance satisfaction, and often collaborate with sales, marketing, and support teams to ensure positive interactions. Strong communication skills and familiarity with customer relationship management (CRM) tools are typically required for this role.

What cities are hiring for Client Experience Officer jobs?

Cities with the most Client Experience Officer job openings:

What states have the most Client Experience Officer jobs?

States with the most job openings for Client Experience Officer jobs include:

What are popular job titles related to Client Experience Officer jobs?

For Client Experience Officer jobs, the most frequently searched job titles are:

Client Experience Officer jobs near you
Infographic showing various Client Experience Officer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution.

Client Experience Officer - Raleigh

Raleigh, NC • On-site

Southern First Bank
Commercial Banking • 51 - 200 employees
Learn more about Southern First Bankexternal

$14.50 - $16/hr

Full-time

Posted 17 days ago

Job description

At Southern First, we believe banking is about people, and we're making a difference one client and one banker at a time. Rooted in service and family, our core values make up the foundation of our company and the way we do business. Those values include caring, serving, and loving others. Every day, our team proudly carries out our mission of impacting lives in the communities we serve.
Headquartered in beautiful Greenville, SC, Southern First is locally owned and growing Southeastern markets in three states. Our relationship-first approach to banking is backed by our commitment to investing in easy-to-use technology, giving our clients all of the tools they need to easily manage their finances whenever, wherever.
If you are passionate about impacting lives in our community and building long-lasting client relationships, we'd love for you to join our team. We care. We serve. We love.
POSITION SUMMARY
Responsible for expanding as well as developing new client relationships. Cross selling bank products and services and providing quality client service.
ESSENTIAL RESPONSIBILITIES
  • Work closely with the Relationship Team to handle any client retail deposit needs.
  • Work closely with Team Leader on outside business development calls.
  • Grow the deposit base by expanding existing relationships and winning new clients.
  • Cross-sell the bank's services and products by developing and maintaining a strong working knowledge of all relevant Bank products and services to include cash management, remote deposit, ACH and wires and lockbox services.
  • Adhere to high ethical standards and comply with all policies/procedures/regulations/applicable laws.
  • Research and answer client inquiries; discuss products and rates.
  • Research and verify account information and resolve problems for clients, as necessary.
  • Safe deposit box services.
  • Required to support the office with Client Services Support functions like account opening, responding to clients and providing leadership to the team.
  • Complete other duties as assigned.

ADDITIONAL RESPONSIBILITIES OR DETAILS
  • May be required to represent the Bank in the local business community.
  • May have lending authority.
  • Authority figure and liaison between the office and upper management for Bank locations with no executive management present.

ESSENTIAL SKILLS, EDUCATION AND EXPERIENCE
  • High school diploma or equivalent preferred.
  • Five years banking experience, preferably in Client Services or related area.
  • Must have skill sets for identifying client needs and determine suitable Bank products, organizational skills, and computer skills.
  • Basic management skills and ability to write and conduct an objective employee performance review.
  • Exceptional interpersonal communication skills to represent the Bank in a positive way in dealing with clients and other team members.
  • Working knowledge of Microsoft Word and Excel.
  • Extensive knowledge of retail banking rules, regulations, policies, and procedures
  • The ability to adjust to rapid change and willingness to be a team player.
  • Maintain regular, consistent, and professional attendance, punctuality, and personal appearance.
  • Successful completion of compliance training deemed necessary by the Bank.

WORK CONDITIONS
  • This position must be able to sit for long periods of time as position involves large amount of time spent at desk and computer.
  • Some local and non-local travel required.

This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment nor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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