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Client Experience Officer Jobs (NOW HIRING)

CXM

Global Head of Customer Experience

Global Head Of Customer Experience Reporting Line Reports directly to the Group CEO. Senior ... Like most brokers, our client functions have grown in silos -- onboarding, support, retention, and ...

Goodway Group

... O level client discussions. * 7+ years of holistic marketing and media experience and strong knowledge of the digital media and programmatic ecosystem. * 5+ years of digital marketing/media ...

IA American

Client Experience Representative

Waco, TX · On-site

$14.25 - $19.25/hr

Client Experience Representative Build the future with us Are you driven by the mission of ... O Denis Ricard won #1 Insurance CEO in Canada from Glassdoor! Our Commitment to Diversity and ...

Stark Talent

Client Experience Representative

Atlanta, GA · On-site

$15.50 - $21/hr

Client Experience Representative STARK is seeking a Client Experience Representative in our Atlanta ... With a rich history, third generation owners Chad Stark, as CEO, and Ashley Stark, as Creative ...

Hinshaw & Culbertson LLP

The Senior Manager, Client Experience will serve as a key strategic partner to the Chief Marketing & Business Development Officer, overseeing the firm's events function and related marketing ...

Stark Carpet

Client Experience Representative

Atlanta, GA · On-site

$15.50 - $21/hr

STARK is seeking a Client Experience Representative in our Atlanta Showroom. This is a great ... With a rich history, third generation owners Chad Stark, as CEO, and Ashley Stark, as Creative ...

Stark Carpet

Client Experience Representative

Atlanta, GA · On-site

$50K - $55K/yr

STARK is seeking a Client Experience Representative in our Atlanta Showroom. This is a great ... With a rich history, third generation owners Chad Stark, as CEO, and Ashley Stark, as Creative ...

Hays plc

Client Manager (fully remote)

... CFO-led accounting and advisory firm where you'll work directly with experienced CFOs, gain ... The role combines client relationship management, management reporting and advisory work, supported ...

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Client Experience Officer information

What is the difference between Client Experience Officer vs Customer Service Manager?

AspectClient Experience OfficerCustomer Service Manager
CredentialsRelevant certifications in customer experience, communication, or related fieldsCustomer service or management certifications often preferred
Work EnvironmentFocus on strategic initiatives, improving overall client experience, often cross-departmentalOversees customer service teams, handles daily client interactions
Industry UsageCommon in industries emphasizing client relationships like finance, tech, consultingWidely used in retail, hospitality, and service sectors
Search & Comparison IntentLooking for roles focused on client experience strategySeeking roles managing customer service teams

The main difference is that a Client Experience Officer focuses on strategic initiatives to enhance overall client satisfaction across the organization, while a Customer Service Manager manages daily customer interactions and service teams. Both roles require strong communication skills and industry-specific knowledge, but their scope and focus differ significantly.

Do client experience officer jobs require a degree?

Client Experience Officer roles typically do not require a specific degree, but employers often prefer candidates with a bachelor's degree in business, communications, or related fields. Relevant skills such as customer service, communication, and problem-solving are important, and certifications in customer experience or management can be beneficial.

Is customer experience a stressful job?

A Client Experience Officer role involves managing customer interactions and ensuring satisfaction, which can be demanding during high-volume periods or complex issues. The job often requires strong communication skills, problem-solving, and the ability to handle challenging situations, which may contribute to stress levels. However, stress varies depending on workload, support systems, and individual resilience.

What is a client experience officer?

A client experience officer is a professional responsible for managing and improving the overall experience clients have with a company. They analyze customer feedback, develop strategies to enhance satisfaction, and often collaborate with sales, marketing, and support teams to ensure positive interactions. Strong communication skills and familiarity with customer relationship management (CRM) tools are typically required for this role.

What cities are hiring for Client Experience Officer jobs?

Cities with the most Client Experience Officer job openings:

What states have the most Client Experience Officer jobs?

States with the most job openings for Client Experience Officer jobs include:

What are popular job titles related to Client Experience Officer jobs?

For Client Experience Officer jobs, the most frequently searched job titles are:

Client Experience Officer jobs near you
Infographic showing various Client Experience Officer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution.

Global Head of Customer Experience

Remote

CXM
See more jobs at CXMexternal

Other

Posted 8 days ago

Job description

Global Head Of Customer Experience

Reporting Line

Reports directly to the Group CEO. Senior leadership role with dozens of direct and indirect reports across customer-facing functions.

Location

Fully remote. Candidates based in or near one of our hubs — Dubai, Kuala Lumpur, Limassol, or Bangkok — are strongly preferred. Occasional travel to company locations and key markets. No relocation requirement.

General Purpose

This is one of the broadest CX mandates in multi-asset brokerage: ownership of every client touchpoint across forex, crypto, prop trading, prediction markets, and education, with a direct line to the Group CEO and dozens of people behind you. The role exists to turn that scale into a structural advantage — building a single, coherent client experience where today there are fragmented journeys, and making that experience the reason clients choose us and stay.

Like most brokers, our client functions have grown in silos — onboarding, support, retention, and product experience each doing their own thing, with no shared logic and no single owner. That's the problem this role was created to fix.

The candidate who thrives here won't be managing a tidy function; they'll be the first person to own the full picture, with the seniority and remit to actually change it.

The competitive bet is specific: in a market where most multi-asset brokers compete on price and acquisition, we intend to win on retention and trust. This role is how we do that.

Specific Objectives

Phase 1 — Diagnose (days 1–90)

The firm knows exactly where its client experience is broken

Phase 2 — Build (months 3–9)

Clients get support that's measurably better than the market

The firm's highest-value clients stay and spend more

The function scales with the business, not against it

Experience failures are caught and contained before they hurt the business

Phase 3 — Commercialise (months 9–12)

CX is a quantifiable business driver, not a cost centre

Key Activities

Run a structured CX audit

Design the CX operating model

Run and improve support operations

Build the VIP client programme

Make CX operations scale

Deploy CX health monitoring

Align the organisation around CX outcomes

Measure and report CX as a commercial driver

Key Competences

CX architecture and operating model design

Data and analytics fluency

AI and automation literacy

Commercial acumen

Cross-functional influence

Leading large, distributed teams

Likely Current Job

Head of CX / VP Customer Experience at a retail broker or fintech

Chief Experience Officer at a mid-size regulated financial services firm

Head of Operations at a retail broker (transition hire)

Senior CX leader at a high-growth payments or digital banking firm

Global Support / Service Delivery Director at a multi-product financial platform

Employer Value Proposition

The broadest CX canvas in multi-asset brokerage

Global scale as a design constraint

A direct line to commercial outcomes

Real strategic autonomy at Group CEO level

No playbook, no prior owner, and teams that didn't ask for a unified boss

Compensation

Competitive base salary plus performance-based bonus. Standard employee benefits apply.

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