ZipRecruiter

Log In

1

Client Experience Manager Jobs in Nepean, ON (NOW HIRING)

Xerox

Client Executive - IT Solutions

Ottawa, ON · Hybrid

... experience. Harnessing our leadership position in office and production print technology, we've ... Continue to manage, strategize, refer, and conduct regular business reviews of accounts * Meet or ...

Scotiabank

Mortgage Specialist - Gatineau

Gatineau, QC · On-site +1

Prioritize client experience by understanding client needs, delivering personalized service, and ... management and private banking, corporate and investment banking, and capital markets. At ...

Connection Inc.

Be Seen First

Remote Customer Success & Support Specialist (HighLevel Required)

Hamilton, ON · Remote

CA$50K - CA$60K/yr

... class client experience and help our clients succeed. What You'll Do * Respond to inbound client ... The Loan Officer CRM. Providing database marketing and appointment setting services and digital ...

Td

Bus Operations Support Rep III

Ottawa, ON · On-site

CA$45K - CA$61K/yr

Support the Manager Client Service (MCS) in functions related to overall operations and day-to-day ... Be an advocate for the client's experience * Other Sundry duties as assigned Requirements

previous page

Showing results 41-60

All JobsClient Experience JobsClient Experience Manager JobsClient Experience Manager Jobs in Nepean, ON

Client Experience Manager information

See Nepean, ON salary details

$23.9K

$48.3K

$78.6K

How much do client experience manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for client experience manager in Nepean, ON is $48,322.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,316.00 and $55,718.00 per year, depending on experience, location, and employer.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

More about Client Experience Manager jobs

What job categories do people searching Client Experience Manager jobs in Nepean, ON look for?

The top searched job categories for Client Experience Manager jobs in Nepean, ON are:

What cities near Nepean, ON are hiring for Client Experience Manager jobs?

Cities near Nepean, ON with the most Client Experience Manager job openings:

Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Nepean, ON as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 84% In-person, and 16% Remote job distribution, with an average salary of $48,322 per year, or $23.2 per hour.

Level #2 Licensed Insurance Advisor

Kevin Carruthers - Desjardins Insurance Agent

Ottawa, ON • Hybrid

CA$45K/yr

Full-time

Medical, Dental

Re-posted 23 days ago

Job description

Kevin J Carruthers Insurance Agency

Insurance Licensed Client Care Advisor

Reports To

The Job will report to the Agent and/or Office Manager

Job Overview

This role is one of a Level 2 Client Care Specialist that will focus their position towards handling all aspects of their designated clientele and evolving this relationship with each of them. It is crucial that our clients receive exceptional Client Experience during each interaction to help solidify and retain our book of business as well as proactively looking for opportunities to Multi-Line and Grow our book of business through pivoting to new opportunities and acquiring referrals.

Responsibilities and Duties

  • Ability to Manage your own “Book of Business” with a list of assigned clients (between 1000 and 1500) that will be your responsibility. Managing, Growing and Retaining this relationship
  • Deliver Second to None Client Experience while following and adhering to all Agency Processes and Tools that are available to you.
  • Manage all “Active Claims” daily follow ups and assist clients with questions and concerns with their open claim. Coordinate assistance with the Claims Rep assigned to each case and help provide routine updates to clients on their situation on an ongoing basis.
  • Manage all tasks related to Billing including Missed Payments, Invoice reminders, credit card updates, banking changes, Life Billing returns, billing confirmations after changes, and reinstatement conditions. Each task to be followed and pended until policy is active and not in danger of losing coverage (You will be assigned a designated Level #1 Advisor that will report to you and support you with billing follow ups & Other tasks)
  • Actively Selling and Looking for Opportuni=es to grow our policy base by adding products to each household that were not present before. Auto Property and Financial Services
  • Actively Market Auto Loan product through Claims (Total Losses) and Pivot to Life Insurance Appts daily.
  • Demonstrate Ability to Pivot to Life & Financial Services Daily and obtain daily, weekly, monthly and annual performance targets in both pivo=ng and Appointments being held
  • Managing your own “ongoing” activities daily and being able to recognize those that are more urgent and time sensitive, while also seXng proper client expectations
  • Promoting our Business daily with existing clients through Google reviews and “Asking Daily”
  • Receive positive NPS (Net Promotor Score) on returned surveys based on your client interactions
  • Actively & Proactively assist agency in retaining our clients and book of business through our “SIGNificant Event” Retention process
  • Solicit Referrals Daily from Client Base to Assist Agency in identifying new prospects

Qualifications Necessary

    • Organization & Ability to Work in Fast Paced Environment
    • Ability to work with basic computer “client based” and office/email software
    • Positive Outlook and Outgoing Personality. Ability to Build Relationships
    • MUST HAVE EITHER ACTIVE OTL or RIBO LICENSE AND MINIMUM 2 YEARS EXPERIENCE

Agency Expectations / Performance Review

    • Trial Contract for Up to 90 Days Initially followed by Permanent position offer once Licensed
    • Attendance Record needs to be positive in order to maintain position. Job is IN OFFICE ONLY... No Option for Remote or "Work from Home"
    • Ability to “Mesh” with the team in a positive fashion and add to the positive work atmosphere will be measured in order to maintain position
    • Key Measurement of Performance will be Ability to manage this role with a trend of needing less supervision, as well as your ability to Add to our Client Experience in a Positive Fashion.
    • Reviews to be conducted 3 times per year after Permanent Contract
    • Ability to be Promoted to Product Specialist (Sales Roll) once development permits.

Compensation & Rewards Package

    • Base Salary starting at $45,000 with full Medical & Dental Benefits after 90 Days
    • Commission Plan paid semi-monthly along with monthly bonuses available that total up to $1500 per month
    • Annual Bonus up to $5,000 Based on Individuals Results
    • 4 DAY WORK WEEK AVAILABLE BASED ON PERFORMANCE METRICS
    • Monthly, Quarterly, and Annual Team Incentives & Promotions rewarded with Travel and Other Cash Prizes and/or Events
    • You will be assigned a Dedicated Level #1 Advisor that will report to you and support you with your Administrative & Processing Duties & Be Responsible to Assist in their Development