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Client Experience Manager Jobs in Nepean, ON (NOW HIRING)

CIBC

Client Service Representative [Hourly]

Ottawa, ON · On-site

Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them ...

Td

Customer Experience Associate

Ottawa, ON · On-site

Participate in personal performance management and development activities, including cross training ... TD is deeply committed to being a leader in client experience, that is why we believe that all ...

Td

Customer Experience Associate

Ottawa, ON · On-site

Participate in personal performance management and development activities, including cross training ... TD is deeply committed to being a leader in client experience, that is why we believe that all ...

Td

Customer Experience Associate

Ottawa, ON · On-site

CA$22 - CA$27.21/hr

Strong administration, organizational,planningand time management skills to work in a fast-paced ... TD is deeply committed to being a leader in client experience, that is why we believe that all ...

Td

Customer Experience Associate

Ottawa, ON · On-site

CA$22 - CA$27.21/hr

Strong administration, organizational,planningand time management skills to work in a fast-paced ... TD is deeply committed to being a leader in client experience, that is why we believe that all ...

Adobe

Technology Consultant

Ottawa, ON · On-site

Strategic client relationship management. CSEs are assigned as a designated technical operation advisor for 5 to 7 customers who are using Adobe Experience Manager and other digital marketing ...

CIBC

Client Service Representative

Ottawa, ON · On-site

Client Engagement - Help clients manage their accounts and products. Focus on each client experience and make every interaction meaningful. Connect clients to the right CIBC team members who can help ...

CIBC US

Client Service Representative

Ottawa, ON

Client Engagement - Help clients manage their accounts and products. Focus on each client experience and make every interaction meaningful. Connect clients to the right CIBC team members who can help ...

Spence Diamonds

Customer Service Supervisor

Ottawa, ON · On-site

... client experience whether its over the phone or in person. You have an eye for attention to detail and ensure exceptional process handling which includes data management/entry, financial handling and ...

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Showing results 21-40

All JobsClient Experience JobsClient Experience Manager JobsClient Experience Manager Jobs in Nepean, ON

Client Experience Manager information

See Nepean, ON salary details

$23.9K

$48.3K

$78.6K

How much do client experience manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for client experience manager in Nepean, ON is $48,322.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,316.00 and $55,718.00 per year, depending on experience, location, and employer.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

More about Client Experience Manager jobs
What job categories do people searching Client Experience Manager jobs in Nepean, ON look for? The top searched job categories for Client Experience Manager jobs in Nepean, ON are:
What cities near Nepean, ON are hiring for Client Experience Manager jobs? Cities near Nepean, ON with the most Client Experience Manager job openings:
Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Nepean, ON as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 84% In-person, and 16% Remote job distribution, with an average salary of $48,322 per year, or $23.2 per hour.

Client Concierge / Sales Administrator

Kevin Carruthers - Desjardins Insurance Agent

Orleans, ON • On-site

$18/hr

Full-time

Re-posted 21 days ago

Job description

Kevin J Carruthers Insurance Inc.Opening: Client Concierge / Sales AdministatorReports To

The Job will report to the Agent

Job Overview

This role of the "Client Concierge / Sales Administrator" is to support our Agency in our efforts to elevate our Client Experience and set us apart from the Competition. Role consists of Greeting Clients that enter our facility, as well as supporting the entire team with Email monitoring and organizing, Social media management and other Sales Administrative / Admin tasks listed below

Responsibilities and Duties
  • Greet Clients that enter our Agency and prepare beverages such as specialty coffees. We offer a monthly "Seasonal" specialty which entails following easy recipes
  • Stocking Client lounge with Beverages and making popcorn daily as well as Lounge inventory control. Responsible for SWAG giveaways for Walk In Clients
  • Managing the entire teams Email accounts which entails being a delegate on 12 team members email in boxes and making sure that messages that come in are responded to within our specified time frame of 15 min. Maintaining this measurement may include responses from you as well.
  • Back up our Receptionist with Incoming Call Overflow
  • Managing and Tracking our Referral Program including the "Thank you" Courtesy Calls
  • Maintaining our Social Media Accounts and Posting Regularly
  • Assigning New Clients to their own "Personal Client Care" Advisor on a Weekly Basis which includes sending our "Welcome to the Agency" Digital Package
  • Daily Calls to Confirm all Advisors Appointments for Next Week (Face to Face and Phone Appointments)
  • Manage "Delinquent Activities" Weekly by Searching our CRM for Activities Due 7 Days or Older and Advising the proper Team Member
  • Work with Agent / Agency Marketing Specialist to develop In Book and Out of Book Marketing Lists to support Sales
Hours / Working Conditions & Compensation
  • Role is On Site at Orleans Location (260 Centrum Blvd Suite 102A Orleans)
  • $18.00 Per Hour (Increase to $20 After 6 Months)
  • Monday to Friday 9:00 am to 5:00 pm
  • Benefits Available if OTL License is Obtained (At Your Own Pace)
  • Licensing Costs if you Desire to Get Licensed Completely on Agency
  • Advancement Available in Future to Level 1 Advisor if You Desire

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