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Client Experience Manager Jobs in Milan, MI (NOW HIRING)

Ernest

Client Relationship Manager

Romulus, MI · On-site

Client Relationship Manager (Outside B2B Sales) Sales Territory: Local Radius to Detroit, MI ... Previous experience in outside sales * Hunter mentality with a knack for face-to-face engagement

Ernest

Client Relationship Manager

Romulus, MI · On-site

Client Relationship Manager (Outside B2B Sales) Sales Territory: Local Radius to Detroit, MI ... Previous experience in outside sales * Hunter mentality with a knack for face-to-face engagement

H&R Block

Multi-Office Leader

Taylor, MI · On-site

Experience managing or partnering in operational areas such as facilities, staffing, or compliance * Strong communication and problem-solving skills, including handling client escalations and complex ...

H&R Block

Multi-Office Leader

Ann Arbor, MI · On-site

Experience managing or partnering in operational areas such as facilities, staffing, or compliance * Strong communication and problem-solving skills, including handling client escalations and complex ...

H&R Block

Multi-Office Leader

Livonia, MI · On-site

Experience managing or partnering in operational areas such as facilities, staffing, or compliance * Strong communication and problem-solving skills, including handling client escalations and complex ...

H&R Block, Inc.

Multi-Office Leader

Canton, MI · On-site

$90 - $130/hr

Experience managing or partnering in operational areas such as facilities, staffing, or compliance * Strong communication and problem-solving skills, including handling client escalations and complex ...

New

H&R Block

Multi-Office Leader

Canton, MI · On-site

Experience managing or partnering in operational areas such as facilities, staffing, or compliance * Strong communication and problem-solving skills, including handling client escalations and complex ...

H&R Block

Multi-Office Leader

South Lyon, MI · On-site

Experience managing or partnering in operational areas such as facilities, staffing, or compliance * Strong communication and problem-solving skills, including handling client escalations and complex ...

H&R Block

Multi-Office Leader

Monroe, MI · On-site

Experience managing or partnering in operational areas such as facilities, staffing, or compliance * Strong communication and problem-solving skills, including handling client escalations and complex ...

H&R Block

Multi-Office Leader

Westland, MI · On-site

Experience managing or partnering in operational areas such as facilities, staffing, or compliance * Strong communication and problem-solving skills, including handling client escalations and complex ...

PNC

Relationship Banker Business Specialist

Canton, MI · On-site

Delivers a differentiated client experience from acquisition through onboarding and servicing. * Proactive lead management and referral generation--Leverages experience and acquired knowledge of bank ...

NSF

Client Operations Manager

Ann Arbor, MI · Hybrid

$131K/yr

As a Client Operations Manager for Food Production, you will take the lead and develop a high ... Experience influencing and collaborating with Sales, Marketing, Operations, and senior leadership ...

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Client Experience Manager information

See Milan, MI salary details

$27K

$56K

$101.1K

How much do client experience manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for client experience manager in Milan, MI is $55,980.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,700.00 and $59,200.00 per year, depending on experience, location, and employer.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

More about Client Experience Manager jobs

What job categories do people searching Client Experience Manager jobs in Milan, MI look for?

The top searched job categories for Client Experience Manager jobs in Milan, MI are:

What cities near Milan, MI are hiring for Client Experience Manager jobs?

Cities near Milan, MI with the most Client Experience Manager job openings:

Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Milan, MI as of August 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 82% In-person, and 18% Remote job distribution, with an average salary of $55,980 per year, or $26.9 per hour.

Branch Banking Client Consultant I

Flagstar Bank

Dearborn Heights, MI • On-site

Full-time

Medical, Dental, Vision, Life

Posted 19 days ago

Key responsibilities

  • Deliver front-line client service by welcoming clients, assisting with account questions, problems, and complaints, and performing teller functions and financial transactions.

  • Support branch sales efforts by identifying client needs, making appropriate client introductions, and contributing to achieving growth and sales targets.

  • Maintain operational accuracy and adhere to bank policies, regulations, and compliance standards while executing transactions and supporting risk management.

Flagstar Bank rating

8.1

Company rating: 8.1 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

67th of 175 rated banks

Job description

Position Title

Branch Banking Client Consultant I

Location

Dearborn Heights, MI 48127

Job Summary

The Branch Banking Client Consultant I delivers front-line client service and transactional support by welcoming clients, identifying their needs, and performing teller functions and financial transactions in an accurate, efficient, and friendly manner to support their financial goals. This role contributes to branch success by maintaining operational accuracy and risk standards, while also supporting sales performance through introductions, client education, and collaboration with branch teammates.
This role exists to create a positive and trusted branch experience where clients feel supported, informed, and connected to the right financial solutions while their everyday banking needs are handled accurately and efficiently. The role also exists to support branch growth and service goals by balancing teller transaction execution, client engagement, timely problem resolution, and adherence to bank policies, procedures, and regulatory requirements.

Job Responsibilities:

JOB RESPONSIBILITIES

  • Sales Performance:Support team efforts to achieve growth targets in financial performance (all Teller related functions) and primary client acquisition. Activelyseekand deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiative

  • Client Experience: Provide positive client experience byassistingwithaccountquestions,problemsand/or complaints and through research and communication resolve ina timelyand effective manner. Delivers client engagement and Education. Meet behavioral activity goals as defined by RetailLeadershipincluding, butnot limited tointroductions.

  • RiskManagement: Delivertimelyandaccuratedaily financial transactions; striving for no controllable preventable losses. Understand and adhere to all applicable bank policies and regulations.

ADDITIONALACCOUNTABILITIES

  • Performs special projects, andadditionalduties and responsibilities asrequired.

  • Consistently adheresto regulatory and compliance policies and standards linked to the job as listedand complete required compliancetrainings.Accountable tomaintaincompliance with applicable federal,stateand local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

  • Education levelrequired:High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.

  • Minimum experiencerequired:Less than 2 yearsofcustomer service and sales experience.

Preferred Qualifications:

  • Experience in Financial Services Industry.

Job Competencies:

  • Action-oriented- Enjoys working hard, isaction orientedand full of energy for the things he/she sees as challenging. Not fearful of acting withminimum ofplanning. Seizes more opportunities than othersby aggressively and enthusiastically pursuing action to achieve results.Possesses a sense of urgency.

  • Business Acumen- Knows products and understands our sales process. Is aware of how strategies and tactics work in the marketplace and what motivates a customer.Hascourage and aspiration to do things differently in the marketplace.

  • Approachability- Is easy to approach and talk to.Spends the extra effort to put others at ease.Canbe warm, pleasant, and gracious.Is sensitive to and patient with the interpersonal anxieties ofothers.Builds rapport well.

  • Problem Solving- Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious anddoesn'tstop at the first answers.Isa good listener and early knower, gathering informal and incomplete information in time to do something about it.

  • Priority Management- Spends his/her time and the time of others onwhat'simportant.Can quickly sense what will help or hinderaccomplishinga goal.Eliminatesroadblocks and creates focus.Useshis/her time effectively and efficiently and values time.Gets more done in less time than others and canattend toa broader range of activities.

  • Demonstrates a strong ability to build andmaintaineffective relationships with stakeholders by communicating clearly,engaging in proactive collaboration, andleveragingcross functionalinsights.Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.

  • Buildstrusted client relationships, whether internal or external, byidentifyingneeds and delivering tailored solutions to enhance the overall client experience.

  • Fosters orsupportsa positive work culture and productive work environment, displayingimportanceof effective relationships with customers and stakeholders.

  • Physical demands (ADA):The job requires a moderate degree of physical exertion and stamina such as standing, sitting, walking, driving or infrequent lifting.

Flagstar is an Equal Opportunity Employer


We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information:Benefits | Flagstar Bank

Pay Range

$17.00 - $22.55

What Flagstar Bank employees say

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Benefits

Hours and flexibility

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