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Client Services Manager Jobs in Milan, MI (NOW HIRING)

MONROE COMMUNITY MENTAL HEALTH AUTHORITY

$26.35 - $39.84/hr

YMCA corporate discount DESCRIPTION Under the general supervision of the Program's Supervisor, the Client Services Manager (CSM) is responsible for: * Assessing the needs of the consumer and /or the ...

MONROE COMMUNITY MENTAL HEALTH AUTHORITY

$26.35 - $39.84/hr

Client Services Managers may be required to provide crisis support services, possibly to include pre-screening for inpatient or partial hospitalization, if needed for assigned consumers and families.

MONROE COMMUNITY MENTAL HEALTH AUTHORITY

$26.35 - $39.84/hr

The Client Services Manager is responsible for addressing both the individual consumer's biopsychosocial status as well as the state of the social system in which case management operates, assuring ...

MONROE COMMUNITY MENTAL HEALTH AUTHORITY

$26.35 - $39.84/hr

Client Services Managers may be required to provide crisis support services, possibly to include pre-screening for inpatient or partial hospitalization, if needed for assigned consumers and families.

Trinity Health

SJSEMI_Patient Service Rep_R01372

Ann Arbor, MI · On-site

$17 - $21.75/hr

... Client Services Manager with special projects. * Perform administrative duties as needed. * Assist with reference lab reporting. * Demonstrate accountability by communicating with colleagues on other ...

Waldron Private Wealth

Client Service Specialist

Plymouth, MI · On-site

$16.25 - $21.50/hr

... to the Client Services (CS) Department and concierge level administrative service for the firm ... Manage the onboarding process of new clients by facilitating or overseeing account openings ...

Waldron Private Wealth

Client Service Specialist

Plymouth, MI · On-site

$16.25 - $21.50/hr

... to the Client Services (CS) Department and concierge level administrative service for the firm ... Manage the onboarding process of new clients by facilitating or overseeing account openings ...

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Client Services Manager information

See Milan, MI salary details

$33.7K

$67.7K

$122.8K

How much do client services manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for client services manager in Milan, MI is $67,720.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,100.00 and $79,900.00 per year, depending on experience, location, and employer.

What is a client services manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

What does a client services manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are the key skills and qualifications needed to thrive as a client services manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What are some common challenges faced by client services managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

More about Client Services Manager jobs

What job categories do people searching Client Services Manager jobs in Milan, MI look for?

The top searched job categories for Client Services Manager jobs in Milan, MI are:

What cities near Milan, MI are hiring for Client Services Manager jobs?

Cities near Milan, MI with the most Client Services Manager job openings:

Client Services Manager jobs near you

Client Services Manager - IDD

MONROE COMMUNITY MENTAL HEALTH AUTHORITY

$26.35 - $39.84/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

ABOUT THE ORGANIZATION

  • Monroe Community Mental Health Authority is a community based mental health service organization dedicated to consumers living in Monroe County. We provide individual health services for people with any type of behavioral health concerns such as substance abuse, emotional issues, and intellectual and developmental disabilities.
  • Our mission is to enrich lives and promote wellness. We live out that mission by being an inviting resource that offers in-house, referral, and emergency services, as well as support within the community for those in need.

BENEFITS

  • Bi-weekly pay
  • Vacation, sick, and personal time
  • Four medical plans to choose from, eligible first day of hire
  • Dental
  • Vision
  • Aflac
  • Disability and life insurance provided by the Agency, optional buy-ups
  • 401a Money Purchase Pension Plan, 401a Defined Contribution, and 457 Deferred Compensation retirement plans
  • YMCA corporate discount

DESCRIPTION

Under the general supervision of the Program’s Supervisor, the Client Services Manager (CSM) is responsible for:

  • Assessing the needs of the consumer and /or the consumer’s’ family when appropriate, and arranges, coordinates, monitors, evaluates, and advocates for services to meet the specific consumer’s needs through Family / Person Center Planning (PCP) and the development of an individual plan of service (FPOS/IPOS). 
  • Addressing both the individual consumer’s biopsychosocial status as well as the state of the social system in which case management operates, assuring the implementation and delivery of services to consumers and in keeping with the principles of recovery, self-determination and resilience, as well as developing and maintaining a therapeutic relationship with the consumer. 
  • CSM’s are also responsible for linking consumers with external systems to provide additional services, resources, and opportunities consistent with qualitative and quantitative performance goals and standards established by the department. 
  • In addition, Master level CSM’s are assigned to provide Intensive Case Management and /or Therapeutic Interventions to their consumers.  Client Services Managers may be required to provide crisis support services, possibly to include pre-screening for inpatient or partial hospitalization, if needed for assigned consumers and families.

Education, Training, and Licensing Credentials:

Pay Grade 7: (Bachelors Level) ($26.35/hr-$32.94/hr)

  • Bachelor’s Degree in Social Work with State of Michigan Licensure.
    • Bachelors level such as: Licensed Bachelors of Social Work (LBSW, LLBSW)

Pay Grade 9: (Masters Level) ($31.88/hr-$39.84/hr)

  • Master’s Degree in Social Work, Psychology, or Counseling with State of Michigan Licensure
    • Masters level such as:
      • Licensed Masters Social Work (LMSW, LLMSW)
      • Limited License Psychology (LLP, TLLP)
      • Licensed Professional Counselor (LPC)

Preferred Experience:

  • One (1+) or more years’ experience within the specific consumer population in which the position holds responsibility (Intellectual and Developmental Disabilities).
  • MCMHA is a drug-free workplace

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