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Client Services Manager Jobs in Milan, MI (NOW HIRING)

PNC

Client Experience Associate

Belleville, MI

We encourage candidates to connect with their recruiter and hiring manager to understand workplace ... process including, service to sales, teller interactions, and effective lobby engagement ...

NSF

Client Operations Manager

Ann Arbor, MI · Hybrid

$131K/yr

As a Client Operations Manager for Food Production, you will take the lead and develop a high ... You take ownership of client service outcomes and operational performance by defining specific ...

NSF

Client Operations Manager

Ann Arbor, MI · Hybrid

$131K/yr

As a Client Operations Manager for Food Production, you will take the lead and develop a high ... You take ownership of client service outcomes and operational performance by defining specific ...

NSF

Client Operations Manager

Ann Arbor, MI · On-site

$131K/yr

As a Client Operations Manager for Food Production, you will take the lead and develop a high ... You take ownership of client service outcomes and operational performance by defining specific ...

Treetown Law, PLLC

Be Seen First

Client Relationship Manager

Ann Arbor, MI · On-site

$43K - $48K/yr

Client Relationship Manager (Ann Arbor area) Reports to: Team Lead Location: Office in Kerrytown ... Excellent customer service and communication skills (verbal and written) * Proficiency with ...

NSF International

Client Operations Manager

Ann Arbor, MI · On-site

$131K/yr

You take ownership of client service outcomes and operational performance by defining specific ... and managing employees, while maintaining a strong culture of safety, quality, and service ...

Power Wellness

Member Services Associate

Ann Arbor, MI · On-site

We provide a comprehensive menu of services to plan, create, develop and manage an inviting, customized, and economically self-sustaining fitness and wellness center. The Member Services Associate is ...

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All JobsClient Services JobsClient Services Manager JobsClient Services Manager Jobs in Milan, MI

Client Services Manager information

See Milan, MI salary details

$33.7K

$67.7K

$122.8K

How much do client services manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for client services manager in Milan, MI is $67,720.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,100.00 and $79,900.00 per year, depending on experience, location, and employer.

What is a client services manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

What does a client services manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are the key skills and qualifications needed to thrive as a client services manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What are some common challenges faced by client services managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

More about Client Services Manager jobs

What job categories do people searching Client Services Manager jobs in Milan, MI look for?

The top searched job categories for Client Services Manager jobs in Milan, MI are:

What cities near Milan, MI are hiring for Client Services Manager jobs?

Cities near Milan, MI with the most Client Services Manager job openings:

Client Services Manager jobs near you

Sr. Fleet Client Services Specialist

Fleet Services by Cox Automotive

Dearborn Heights, MI • On-site, Remote

Full-time

Re-posted 8 days ago

Key responsibilities

  • Manage the follow-up maintenance transactions lifecycle from origination until the customer unit is in control of the repair technician

  • Provide excellent customer service by documenting interactions, obtaining customer approval, and proactively scheduling maintenance

  • Partner with Field Operations to schedule technicians and encourage customers to book repairs and maintenance in advance

Job description

EOE, including disability/vets
Cox Fleet keeps your fleet moving!
Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country.
Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 20+ nationwide service centers; each offering select services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call center, Cox Fleet provides maintenance scheduled and unscheduled services to fleets anywhere, anytime.
Cox Fleet is currently hiring a Sr Fleet Services Coordinator to support the growth of the company.
Duties & Responsibilities:
  • Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician
  • Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact
  • Providing excellent customer service for all internal and external customer calls
  • Be professional and establish positive customer rapport
  • Obtain customers approval for all repairs and services to be performed
  • Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business
  • Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience
  • Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician
  • Continuously develop and improve company capabilities in Dispatching and Service Scheduling
  • Additional duties and special projects as assigned

Requirements:
  • High School Diploma/GED and 5 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years' experience; or 7 years' experience in a related field.
  • Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization.
  • Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.
  • Excellent organizational skills and the ability to balance a variety of tasks.
  • Strong Excel and data entry skills, and the ability to learn new platforms (such as Cox Fleet IT Systems, including Web Wrench, MobileFrame, RO Writer)
  • Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful.
  • Ability to work independently and collaboratively within a team environment.
  • Excellent problem-solving skills
  • Highly organized with exceptional follow-through abilities

"Please note: This posting is for informational purposes only and does not constitute an official job application. To be considered for employment, all candidates must submit their application directly through official Cox careers website. Applicants who complete Applications that are received through third-party postings, social media, or other channels will be invited to submit an official Application through the company's career site."

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