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Client Experience Manager Jobs in Maple, ON (NOW HIRING)

Ci

Manager, Digital Experience

York, ON · Hybrid

CA$69K - CA$119K/yr

Partner with various internal teams (marketing, sales, SEO, client services, etc.) to improve ... Experience with Adobe Experience Manager and/or web standards and technologies (i.e. HTML5 ...

Ci

Manager, Digital Experience

Toronto, ON

CA$69K - CA$119K/yr

... Manager, Digital Experience. The successful candidate will play a key part in our ongoingdigital ... Partner cross-functionally with teams includingMarketing, Sales, SEO/AEO, Client Services, and ...

Manulife

Client Relationship Manager

Toronto, ON · Hybrid

CA$85K - CA$135K/yr

The CRM is a key field office relationship management role supporting the overall client experience and retention of corporate clients at their place of business. The CRM is accountable to support ...

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Client Experience Manager information

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

More about Client Experience Manager jobs

What job categories do people searching Client Experience Manager jobs in Maple, ON look for?

The top searched job categories for Client Experience Manager jobs in Maple, ON are:

What cities near Maple, ON are hiring for Client Experience Manager jobs?

Cities near Maple, ON with the most Client Experience Manager job openings:

Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Maple, ON as of August 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 82% In-person, and 18% Remote job distribution.

Jr. Client Experience & Forms Specialist

CORA Group

Markham, ON • On-site

CA$55K - CA$65K/yr

Full-time

Re-posted 19 days ago

Job description

                                                                                    Job Description: Jr. Client Experience & Forms Specialist

Jonas Software - Premier Division

Compensation & Role Details
Expected Salary Range: $55,000 - $65,000 CAD, depending on experience and qualifications
Role Type: New Role
AI Disclosure: AI is used to screen, assess, or select applicants for this role

Jonas Software is an innovative company seeking a Client Support star for its SaaS Construction Management Cloud App!

The Jonas workplace is dynamic and empowering and comprised of motivated self-starters who enjoy the thrill of working in a challenging fast-paced, startup environment within a well-established company. Immediately, we are seeking a driven individual who will learn about our business and our product, as well as our clients' businesses by filling the role of Customer Support Specialist. This is a great opportunity to join a growing team rolling out a brand new product.

JOB RESPONSIBILITIES:

  • Act as team lead

  • Become the product expert

  • Troubleshoot and resolve customer issues in a timely manner

  • Train users over the phone and online meetings on how to complete different tasks using the application

  • Deliver remarkable customer service through empathy and professionalism

  • Improve the knowledge base and training materials to help users

  • Assist with process improvement

  • Other duties as assigned

JOB QUALIFICATIONS:

  • 3-5+ years of customer support experience preferably in the software industry

  • Basic accounting knowledge and technical skill

  • Passionate about providing remarkable customer focused service that makes clients ask for you by name

  • Superior problem solving skills with the intellectual horsepower to think outside the box to ensure excellent customer service; excellent conflict management skills

  • Self-motivated with proven ability to "wear multiple hats" and work in a fast paced environment and driven for results

  • Superior communication (written and verbal) and interpersonal skills in the English language; approachable and a great listener

  • Technically inclined with the motivation to learn new technologies

  • Working experience with business or ERP applications would be considered an asset

  • Well-honed organizational and process management skills; and ability to manage multiple priorities and deadlines

  • Bachelor's degree / college diploma

  • Experience in administrative side of the construction industry and/or supportingERP/business/accountingapplications would be considered an asset

                                                                                    Business Unit: Premier                                                                                    Scheduled Weekly Hours:37.5                                                                                    Number of Openings Available: 1                                                                                    Worker Type: Regular More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas' vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of "Software for Life." We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We're a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

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