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Client Experience Manager Jobs in Colchester, CT

H&R Block

Multi-Office Leader

Killingly, CT · On-site

Experience managing or partnering in operational areas such as facilities, staffing, or compliance * Strong communication and problem-solving skills, including handling client escalations and complex ...

H&R Block

Multi-Office Leader

Manchester, CT · On-site

Experience managing or partnering in operational areas such as facilities, staffing, or compliance * Strong communication and problem-solving skills, including handling client escalations and complex ...

H&R Block, Inc.

Multi-Office Leader

Branford, CT · On-site

$100 - $125/hr

Experience managing or partnering in operational areas such as facilities, staffing, or compliance * Strong communication and problem-solving skills, including handling client escalations and complex ...

TUMI

Associate Manager Full-time

Farmington, CT · On-site

$20/hr

As part of our Retail team, the Associate Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client ...

TUMI

Associate Manager Full-time

Clinton, CT

$19/hr

As part of our Retail team, the Associate Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client ...

U.S. Bancorp

Client Manager

Hartford, CT · On-site

... managing the value of these relationships to the organization. Reviews and accepts new client ... Basic Qualifications- Bachelor's degree, or equivalent work experience- Typically five to seven ...

New

Us Bank

Client Manager

Hartford, CT · On-site

$125 - $150/hr

... managing the value of these relationships to the organization. Reviews and accepts new client ... Basic Qualifications - Bachelor's degree, or equivalent work experience - Typically five to seven ...

U.S. Bank

Client Manager

Hartford, CT · On-site

... managing the value of these relationships to the organization. Reviews and accepts new client ... Bachelor's degree, or equivalent work experience * Typically five to seven years of relevant ...

US Bank

Client Manager

Hartford, CT · On-site

... managing the value of these relationships to the organization. Reviews and accepts new client ... Basic Qualifications - Bachelor's degree, or equivalent work experience - Typically five to seven ...

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All JobsClient Experience JobsClient Experience Manager JobsClient Experience Manager Jobs in Colchester, CT

Client Experience Manager information

See Colchester, CT salary details

$27.9K

$58K

$104.8K

How much do client experience manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for client experience manager in Colchester, CT is $58,004.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,900.00 and $61,400.00 per year, depending on experience, location, and employer.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

More about Client Experience Manager jobs

What job categories do people searching Client Experience Manager jobs in Colchester, CT look for?

The top searched job categories for Client Experience Manager jobs in Colchester, CT are:

What cities near Colchester, CT are hiring for Client Experience Manager jobs?

Cities near Colchester, CT with the most Client Experience Manager job openings:

Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Colchester, CT as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $58,004 per year, or $27.9 per hour.

Multi-Office Leader

H&R Block

Killingly, CT • On-site

Full-time

Posted 15 days ago

H&R Block rating

5.7

Company rating: 5.7 out of 10

Based on 295 frontline employees who took The Breakroom Quiz

149th of 154 rated financial services

Job description

About the Role
The Multi-Office Leader, known internally as an Area Experience Leader, leads a portfolio of 4-6 retail offices and is responsible for delivering a consistent, high-quality client experience across every location. In this role, you'll ensure each office is ready to serve clients with excellence by setting clear expectations for consultative service, operational execution, team performance, and business results.
You'll lead and develop Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs, deliver expert guidance, and create a welcoming, confident experience in every office. As a visible, hands-on leader, you'll balance strategic oversight with in-office presence, using sound judgment to align priorities, strengthen execution, and support both client outcomes and business performance.
You'll also own office readiness and operational execution across your offices, including staffing, facilities, compliance, and day-to-day operations. Through strong leadership, coaching, and disciplined execution, you'll help build high-performing teams, drive consistent results, and ensure every office is prepared to deliver for clients.
Day to day, you'll...
  • Own consistent delivery of the consultative client experience across 4-6 assigned offices, ensuring standards are executed with discipline and consistency
  • Evaluate execution quality and client impact across locations, using insights to reinforce strengths, address gaps, and continuously improve the experience
  • Drive adoption of new client experience processes, tools, and behaviors while visibly demonstrating client-centric leadership in the office
  • Lead Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching to consistent performance
  • Provide coaching informed by observed behaviors, client interactions, performance outcomes, and real-time feedback to strengthen team execution
  • Identify patterns across offices, proactively address performance gaps, and develop bench strength and high-potential talent
  • Own revenue, growth, operational performance, and business outcomes across assigned offices
  • Monitor performance metrics, identify trends, and implement actions to improve business results, client acquisition, and retention
  • Ensure consistent execution of daily operations across offices, including staffing, scheduling, labor management, compliance, SOPs, and service delivery
  • Own office and workforce readiness, including facilities, equipment, supplies, recruiting, hiring, onboarding, and preparation for seasonal demand

Required Qualifications
  • Bachelor's degree in a related field or equivalent experience
  • 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance outcomes
  • Strong client-centric mindset with experience delivering consultative client experience
  • Strong leadership capability with proven ability to coach, develop, and hold teams accountable
  • Demonstrated ability to drive business and financial results while managing day-to-day operations across multiple locations, including labor management
  • Experience leading through change, including adoption of new processes and ways of working
  • Ability to exercise independent judgment and prioritize competing demands across multiple locations
  • Experience managing or partnering in operational areas such as facilities, staffing, or compliance
  • Strong communication and problem-solving skills, including handling client escalations and complex issues
  • Ability to interpret data, identify trends, and translate insights into action
  • Ability to climb ladders and lift, carry, and move boxes, supplies, equipment and other materials weighing up to 20 pounds in support of office readiness, setup, maintenance, and operational activities, with or without reasonable accommodation
  • Ability to travel frequently in-day, with minimal overnight travel, between assigned offices to maintain consistent in-person presence across multiple office locations
  • Ability to work a schedule that aligns with operational hours across assigned locations, including evenings, weekends, and Saturdays as needed to meet business demands

Preferred Qualifications
  • Experience with seasonal workforce planning, hiring, and readiness execution
  • Experience partnering cross-functionally including operations, facilities, talent acquisition, and analytics
  • Experience with office readiness, facilities, coordination, or operational infrastructure across multiple locations

Why work for us
At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we've led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.
That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.

What H&R Block employees say

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About H&R Block

Sourced by ZipRecruiter

H&R Block's purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to have approximately 12,000 offices throughout the United States and around the world. We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it's all those things, and much more.

Industry

Accounting services, it services and finance and insurance

Company size

1,001 - 5,000 Employees

Headquarters location

Kansas City, MO, US

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