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Client Experience Manager Jobs in Colchester, CT

Charles IT

IT Client Development Manager

Middletown, CT · On-site

$96K - $118K/yr

Due to continued growth, we are seeking a Client Development Manager to lead our vCIO function and elevate the strategic advisory experience across our client base. This role is responsible for ...

Acrisure

Transportation Client Advisor

Wallingford, CT · On-site

$75K - $150K/yr

Demonstrated technology skills, including experience using CRM and AI applications. If you're ready ... or Client Advisor, we invite you to submit an application today and take the next step in your ...

H&R Block

Multi-Office Leader

Southington, CT · On-site

Experience managing or partnering in operational areas such as facilities, staffing, or compliance * Strong communication and problem-solving skills, including handling client escalations and complex ...

H&R Block

Multi-Office Leader

Wethersfield, CT · On-site

Experience managing or partnering in operational areas such as facilities, staffing, or compliance * Strong communication and problem-solving skills, including handling client escalations and complex ...

H&R Block

Multi-Office Leader

Groton, CT · On-site

Experience managing or partnering in operational areas such as facilities, staffing, or compliance * Strong communication and problem-solving skills, including handling client escalations and complex ...

H&R Block

Multi-Office Leader

Branford, CT · On-site

Experience managing or partnering in operational areas such as facilities, staffing, or compliance * Strong communication and problem-solving skills, including handling client escalations and complex ...

H&R Block

Multi-Office Leader

Middletown, CT · On-site

Experience managing or partnering in operational areas such as facilities, staffing, or compliance * Strong communication and problem-solving skills, including handling client escalations and complex ...

H&R Block

Multi-Office Leader

Wallingford, CT · On-site

Experience managing or partnering in operational areas such as facilities, staffing, or compliance * Strong communication and problem-solving skills, including handling client escalations and complex ...

H&R Block

Multi-Office Leader

Hartford, CT · On-site

Experience managing or partnering in operational areas such as facilities, staffing, or compliance * Strong communication and problem-solving skills, including handling client escalations and complex ...

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Showing results 21-40

All JobsClient Experience JobsClient Experience Manager JobsClient Experience Manager Jobs in Colchester, CT

Client Experience Manager information

See Colchester, CT salary details

$27.9K

$58K

$104.8K

How much do client experience manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for client experience manager in Colchester, CT is $58,004.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,900.00 and $61,400.00 per year, depending on experience, location, and employer.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

More about Client Experience Manager jobs

What job categories do people searching Client Experience Manager jobs in Colchester, CT look for?

The top searched job categories for Client Experience Manager jobs in Colchester, CT are:

What cities near Colchester, CT are hiring for Client Experience Manager jobs?

Cities near Colchester, CT with the most Client Experience Manager job openings:

Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Colchester, CT as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $58,004 per year, or $27.9 per hour.

IT Client Development Manager

Charles IT

Middletown, CT • On-site

$96K - $118K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive. 

Due to continued growth, we are seeking a Client Development Manager to lead our vCIO function and elevate the strategic advisory experience across our client base. This role is responsible for developing high-performing vCIOs who operate as trusted advisors, ensuring clients receive proactive technology guidance, clear roadmaps, and measurable business outcomes. 

Responsibilities  

  • Lead, coach, and develop the vCIO team through weekly team meetings, 1:1s, and ongoing mentorship 
  • Establish and enforce standards for QBRs, technology roadmaps, budgeting alignment, and client communication 
  • Review QBRs and roadmaps to ensure strategic quality, clarity, and alignment to client business goals 
  • Drive consistency in advisory delivery across all service pods 
  • Partner with Service Managers, Team Leads, and CSCs to ensure alignment between strategy and execution 
  • Identify and resolve gaps between advisory and service delivery 
  • Monitor client health, including MRR retention, NRR growth, and at-risk accounts 
  • Coach vCIOs on recovery strategies for at-risk clients 
  • Ensure proactive lifecycle planning drives strong project pipelines and client maturity 
  • Improve QBR templates, documentation standards, and advisory processes over time 
  • Audit CRM/PSA hygiene (ConnectWise Manage) for roadmaps, notes, and planning accuracy 
  • Participate in pod alignment discussions to resolve breakdowns and improve collaboration 
  • Identify training opportunities to strengthen business acumen, budgeting, and consultative skills 
  • Report on advisory performance, retention trends, and client experience metrics to leadership 
  • Other duties as assigned

Requirements

  • Prior experience as a vCIO, Technical Account Manager, or senior IT leadership role
  • Strong understanding of managed services environments and service pod structures 
  • Proven ability to coach and develop client-facing advisors 
  • Deep experience with technology lifecycle planning, budgeting, and roadmap development 
  • Ability to translate business goals into clear, actionable IT strategy 
  • Strong communication, presentation, and executive-level conversation skills 
  • Experience driving client retention and identifying growth opportunities through strategic planning 
  • Highly organized with strong attention to detail in documentation and process consistency 

Benefits

Charles IT offers a competitive benefits program including Medical, Dental, Vision, Life, Disability, Paid Holidays, PTO, 401K, and bonuses. In addition, we offer free dry cleaning, a fully stocked break room, Friday team lunches, paid training, team-building outings every quarter, professional development and so much more!  

Our Commitment to Inclusion:  

Charles IT is committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected category. We welcome and encourage diverse perspectives.  

The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties may be required.