Client Experience Manager Jobs in Bothell, WA (NOW HIRING)

“Explore with us” in Seattle as Terracon’s next Senior Client Development Specialist!

For this opportunity, our new employee-owner will support developing opportunities on vertical and horizontal projects for both public and private clients for our environmental, facilities, geotechnical, and materials testing service lines. We are seeking an energetic and collaborative professional who is passionate about building relationships, creating opportunities, and helping teams succeed. In this position, you’ll partner with technical and operational leaders throughout the Pacific Northwest to connect clients with solutions, support strategic growth initiatives, and enhance the overall client experience. The ideal candidate is a relationship-builder who is proactive, curious, and motivated to grow as a trusted advisor to clients and our team.

Existing client relationships are valuable, and we are equally interested in candidates who demonstrate initiative, curiosity, strong relationship-building skills, and the drive to grow into a trusted client development leader.

General Responsibilities:

Develop and strengthen relationships that create opportunities for Terracon’s environmental, facilities, geotechnical, and materials testing service lines. Partner with client development, operations and marketing professionals to identify growth opportunities, support strategic pursuits, and enhance the client experience. Build connections with clients, industry partners, and community organizations through professional involvement, networking and client development activities. Help foster a culture where relationship-building and client‑focused thinking are shared responsibilities across the organization.

This role offers the opportunity to expand your business development skills, deepen your understanding of A/E/C industry, and grow your influence across the Pacific Northwest while contributing to Terracon’s long‑term success.

Essential Roles and Responsibilities:

• Provides client development leadership within multiple offices across the region. This includes managing key client relationships, tracking and reporting of client development activities, facilitating strategy meetings, motivating and training in the art of client development and major project pursuits, and professional organization membership and networking.
• Has the experience and know‑how to facilitate strategy meetings for both client and major project pursuits.
• Oversees the process of managing and reporting client development results. This includes client and project pursuits, RFPs, proposals, key wins and losses, industry activities, conferences, and other general client development responsibilities.
• Regularly engages department, office, and regional management to keep them informed of activities and results, and regularly meets with supervisor to discuss progress on initiatives and plans as well as other items including career advancement.
• Works with corporate personnel including national accounts, sectors and marketing to assist in overall company goals related to revenue growth.
• Attend conferences, professional organizations, and government and technical meetings/events as a representative of Terracon and coordinate/participate in these meetings and events on a regular basis.
• Develop understanding and be aware of project‑related risk. Be familiar with what could go wrong on a project and how to protect the Company. Be familiar with company risk policies.
• Lead safety efforts for team and ensure team follows safety rules and guidelines. Responsible for creating and modeling a safe work environment; demonstrates safety practices.
• Continuous quality monitoring and improvement on projects and promote the importance of client experience. Engage technical professionals in projects at their onset, offer support as needed throughout the life of the project, and advance additional opportunities as the project unfolds.
• Use network to assist department, office, and regional managers with recruiting efforts to attain best in class staff.

The salary range for this position is provided in compliance with all local/state regulations. Terracon considers factors such as, but not limited to, scope and responsibilities of the position, candidate’s work experience, work location, education, training, key skills as well as market and business considerations when extending an offer.

$103,000 - $138,000 Annually

• Bachelor’s degree in Engineering, Engineering Sciences, Environmental Sciences, Marketing, Communications and/or related degree with 5 years of related experience. Or, in lieu of a degree, a minimum of 9 years of related experience.
• A valid driver’s license with acceptable violation history may be required.