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Client Experience Manager Jobs in Kentucky (NOW HIRING)

H&R Block, Inc.

$91 - $146/hr

Using client, associate, workforce, field, and business insights, you will identify opportunities ... labor management * Experience leading through change, including adoption of new processes ...

Vivid Impact

Director of Client Experience

Louisville, KY · On-site

$120 - $160/hr

The Director of Client Experience leads Project Management and Field Operations while serving as a key link between Sales, Operations, Accounting, Technology, and Executive Leadership. This role ...

Resolute Digital, a Weber Shandwick Company

$116 - $155/hr

The ideal candidate will have experience in brand and reputation building communications, managing ... Execute client programs to support media relations, corporate event and executive visibility ...

Tricoci

$12.50 - $16.50/hr

Maintain an open line of communication with fellow team members and management, accurately logging ... client experience. * Execute Transactional Procedures: Handle cash and credit transactions ...

Soteria Reinsurance Ltd.

$90 - $125/hr

You have superior organizational, planning, multi-taking, time management skills * You are highly ... Preferred experience in a leadership capacity is a plus * Strong knowledge of nonprofit operations ...

Resolute Digital, a Weber Shandwick Company

$171 - $230/hr

Senior Vice President, Client Experience Boston, Massachusetts, United States of America Who We Are ... Manages complex, integrated teams with commercial acumen and efficiency * Balances big‑picture ...

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Client Experience Manager information

See Kentucky salary details

$24.3K

$50.5K

$91.2K

How much do client experience manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for client experience manager in Kentucky is $50,493.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,400.00 and $53,400.00 per year, depending on experience, location, and employer.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

More about Client Experience Manager jobs

What are the most commonly searched types of Client Experience jobs in Kentucky?

The most popular types of Client Experience jobs in Kentucky are:

What are popular job titles related to Client Experience Manager jobs in Kentucky?

For Client Experience Manager jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Client Experience Manager jobs in Kentucky look for?

The top searched job categories for Client Experience Manager jobs in Kentucky are:

What cities in Kentucky are hiring for Client Experience Manager jobs?

Cities in Kentucky with the most Client Experience Manager job openings:

Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 14% Part Time, 7% Temporary, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $50,493 per year, or $24.3 per hour.

Client Experience Specialist

NorthKey Community Care

Covington, KY • On-site

$14/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago

Job description

NorthKey Community Care is seeking a full-time Customer Support Representative to provide administrative support functions in a friendly, positive, and professional manner at its behavioral and mental health outpatient office in Covington, KY. This staff person will interact with clients to schedule appointments, follow the check-in procedures, and collect payment at the time of service. This will be in person, Monday through Friday, from 8:30 am to 5 pm.
PERKS & PAY
  • Salary: $14 an hour
  • Potential for up to 12% annual contingency bonus
  • Generous plan for paid time off (PTO) (Up to 16 days first year)
  • Individual and family insurance coverage: Various medical, vision, and dental plans to choose from
  • HSA Employer match up to $1000, depending on plan
  • 401(k) with employer match
  • Professional Development
  • Potential eligibility for student loan forgiveness through the Public Service Loan Forgiveness program

QUALIFICATIONS
  • High school diploma or GED required. An associate's degree or above is preferred.
  • Experience in customer support, receptionist, and/or administrative duties preferred.
  • Ability to multitask, prioritize, and manage time effectively.
  • Possess strong communication and active listening skills.
  • Ability to adapt and respond to different types of individual needs.

JOB DUTIES
  • Support NorthKey Community Care staff and clients in a polite, courteous, and professional manner.
  • Maintain polite phone techniques and person-to-person contact.
  • Maintain a patient and empathetic attitude at all times.
  • Identify needs to achieve staff and client satisfaction.
  • Adhere to confidentiality in all matters about client information.
  • Provide assistance and backup coverage at other office locations as needed.
  • Schedule outpatient appointments for providers.
  • Maintain electronic health records per state regulations.
  • Follow client check-in procedures, including the insurance verification process.
  • Collect payments at the time of service.
  • Maintenance of supply inventory.
  • Preparation of monthly reports as required.

NORTHKEY COMMUNITY CARE - COMPANY OVERVIEW
Since 1966, NorthKey Community Care (NorthKey) has provided effective and efficient mental health, substance use, and developmental disabilities services to the Northern Kentucky region with the commitment to providing the right service, at the right time, and in the right place. With multiple convenient locations throughout the Northern Kentucky region (Kenton, Boone, Campbell, Grant, Carroll, Gallatin, Pendleton, and Owen counties), NorthKey offers a wide array of mental health, substance use, and developmental disabilities services unparalleled in the region. Come join the NorthKey team to help Transform Lives and Communities Through Excellence in Mental Health, Substance Use, and Developmental Disabilities services!

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