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Client Experience Coordinator Jobs in Decatur, GA

Emory Healthcare

Client Experience Coordinator

Atlanta, GA

$17.50 - $23.50/hr

Develops and coordinates a system which organizes the flow of patients from initial appointment through completion of their care experience. * Collaborates with nursing and physician teams to ensure ...

Emory Healthcare

Client Experience Coordinator

Atlanta, GA

$17.50 - $23.50/hr

Develops and coordinates a system which organizes the flow of patients from initial appointment through completion of their care experience. * Collaborates with nursing and physician teams to ensure ...

Emory Healthcare

Client Experience Coordinator

Atlanta, GA · On-site

$17.50 - $23.50/hr

Develops and coordinates a system which organizes the flow of patients from initial appointment through completion of their care experience. * Collaborates with nursing and physician teams to ensure ...

HR Partners Inc.

Client Services Coordinator

Norcross, GA · On-site

$17 - $23/hr

This role is responsible for creating a welcoming, responsive, and professional client experience ... coordinating consultations, and supporting onboarding activities. This role also ensures that all ...

PYA P C

Client Relationship Coordinator

Atlanta, GA · On-site

The Client Relationship Coordinator serves as a primary point of contact for clients along with PYA's management team, ensuring an exceptional client experience through proactive communication ...

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Client Experience Coordinator information

See Decatur, GA salary details

$14

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How much do client experience coordinator jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for client experience coordinator in Decatur, GA is $20.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $22.98 per hour, depending on experience, location, and employer.

What does a Client Experience Coordinator do?

A Client Experience Coordinator is responsible for ensuring that clients have a positive and seamless experience when interacting with a company. They serve as a primary point of contact for clients, addressing inquiries, resolving issues, and coordinating communication between clients and internal teams. Their role often includes managing client accounts, organizing meetings or events, and gathering feedback to improve services. Ultimately, they help foster strong client relationships and ensure client satisfaction throughout the engagement process.

How does a Client Experience Coordinator typically collaborate with other departments to enhance client satisfaction?

A Client Experience Coordinator often works closely with teams such as sales, customer support, and operations to address client needs and resolve issues efficiently. They serve as a bridge between clients and internal departments, ensuring feedback and concerns are communicated clearly and actionable steps are taken. Regular cross-functional meetings and updates help the coordinator stay informed about ongoing projects and potential pain points, allowing them to proactively improve the overall client experience. This collaboration is key to identifying opportunities for service improvements and maintaining high client satisfaction levels.

What are the key skills and qualifications needed to thrive as a Client Experience Coordinator, and why are they important?

To thrive as a Client Experience Coordinator, you need strong organizational skills, attention to detail, and experience in customer service or hospitality, often supported by a relevant degree or equivalent work history. Familiarity with customer relationship management (CRM) software, scheduling tools, and communication platforms is typically required. Excellent interpersonal skills, problem-solving abilities, and a proactive attitude make someone stand out in this position. These skills ensure seamless client interactions, efficient resolution of issues, and positive long-term relationships that drive business success.

What is the difference between Client Experience Coordinator vs Customer Service Representative?

AspectClient Experience CoordinatorCustomer Service Representative
Required CredentialsTypically a bachelor's degree in business, marketing, or related fieldHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice settings, client meetings, project coordinationCall centers, retail, online support channels
Employer & Industry UsageUsed in corporate, healthcare, and service industries focusing on client retentionCommon across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles in client relations and experience managementSeeking direct customer support roles

The main difference is that a Client Experience Coordinator focuses on managing and improving the overall client experience, often involving strategic planning and coordination. In contrast, a Customer Service Representative primarily handles direct customer inquiries and support. Both roles require strong communication skills, but the Coordinator role typically involves a broader scope of client relationship management and may require more specialized credentials.

What are popular job titles related to Client Experience Coordinator jobs in Decatur, GA? For Client Experience Coordinator jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Client Experience Coordinator jobs in Decatur, GA look for? The top searched job categories for Client Experience Coordinator jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Client Experience Coordinator jobs? Cities near Decatur, GA with the most Client Experience Coordinator job openings:
Client Experience Coordinator jobs near you
Infographic showing various Client Experience Coordinator job openings in Decatur, GA as of June 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $42,852 per year, or $20.6 per hour.

Client Experience Coordinator

Marpai Administrators LLC

Atlanta, GA • Remote

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Marpai Administrators is a technology company transforming the Third-Party Administration sector serving employers with self-funded health plans. Marpai Administrators (Marpai) is an AI-powered national TPA (third party administrator) using deep learning and machine learning to maximize population health outcomes with the greatest cost efficiency for any health plan budget. We create healthier members and a healthier bottom line. Marpai proactively targets at-risk members with meaningful clinical interventions to improve outcomes.
ABOUT THE POSITION:
The Client Experience Coordinator is responsible for providing client-related services. The Client Experience Coordinator will work in a fast-paced, dynamic work environment requiring adaptive, innovative, and flexible regarding our customers and clients.
WHAT YOU WILL BE DOING:
  • The Client Experience Coordinator interacts with multiple clients and is responsible for providing an exceptional client experience by managing daily interactions to resolve issues and provide ongoing service.
  • Member-centric service specialist- escalated member/provider outreach
  • Establish relationships with the key client contacts, and serve as a liaison between Customer Service (CS), Claims and Account Leads
  • Keep abreast of all operational processes and provide feedback on potential improvements
  • Serve as day-to-day internal resource for escalated client related issues- emphasis on escalated member issue resolution
  • Support the Account Leads in servicing clients on day-to-day tactical issues
  • Assist the Client Experience team in the onboarding of new clients
  • Triage issues and escalate to the Account Lead, as needed
  • Assist in identifying and ordering reporting as specified by Account Leads
  • Demonstrate continuous efforts to improve service offerings and programs
  • Subscribe to designated government regulatory update sources and participate in webinars
  • Keep management abreast of client and internal issues
  • Assist with any Account Management special project
  • Other duties as required

WHAT SUCCESS LOOKS LIKE
  • Increase client satisfaction
  • Consistently receive positive client and service satisfaction survey ratings
  • Key contributor in resolving client problems efficiently

WHAT DO YOU NEED
  • Minimum of Associates Degree preferred
  • Five or more years of direct experience with health plans
  • Project Management experience preferred
  • Prioritize and negotiate multidirectional communication for consensus
  • Commit to quality service
  • Understand shared leadership
  • Work cooperatively with people at all levels with respect and demonstrate the ability to respond appropriately in a variety of complex situations
  • Utilize technology in a proficient manner
  • Extensive knowledge of functional tasks performed within his/her department
  • Strong MS Office skills
  • Working knowledge of computers and related software packages
  • Demonstrate excellent organizational skills
  • Demonstrate excellent verbal and written communication skills, leadership and decision-making skills
  • Prioritize, research and make timely decisions
  • Demonstrate strong analytical skills and ability to report findings in an accurate manner

WORK REQUIREMENTS:
  • Fast paced, dynamic work environment requiring the ability to be adaptive, innovative and flexible
  • Travel minimal

WHY WORK AT MARPAI?
We have great benefits:
  • Generous PTO
  • Medical and Prescription
  • EAP
  • FSA / HSA / Dependent Care
  • Dental
  • Vision
  • Life and Disability
  • STD/LTD
  • Voluntary Benefits: Critical Illness, Accident, Hospital
  • 401k with Employer Match
  • LegalShield
  • Identity Theft Protection

Marpai is an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

This is a remote position.