Client Experience Coordinator Jobs in Decatur, GA

A law firm in Buckhead, Georgia, is seeking a warm, highly responsive receptionist and client services coordinator to serve as the first point of contact for prospective and current clients. This individual plays a critical role in shaping the client’s first impression of the firm by ensuring every interaction is professional, welcoming, and handled with care.

This position is ideal for someone who thrives in a client-facing environment, communicates with empathy and clarity, and takes ownership of the intake and onboarding process from first contact through engagement.

Must be comfortable in a fast-paced and dynamic environment.

SUMMARY:

The Receptionist and Client Services Coordinator position is a full-time, non-exempt role that supports the Firm’s law practice by serving as the first point of contact for prospective and current clients. This role is responsible for creating a welcoming, responsive, and professional client experience while managing intake, onboarding, and front-facing communications.

Responsibilities include handling incoming calls and inquiries, guiding clients through the intake process, coordinating consultations, and supporting onboarding activities. This role also ensures that all client interactions are handled with care, efficiency, and attention to detail.

The role requires excellent communication and customer service skills, with a strong focus on responsiveness, organization, and follow-through. Confidentiality, professionalism, and the ability to manage multiple client interactions in a fast-paced environment are essential. This position plays a key role in shaping the overall client experience and first impression of the firm.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The essential functions include, but are not limited to, the following:

• Serve as the primary point of contact for all incoming calls, emails, and visitors
• Provide a warm, professional, and empathetic experience for prospective and existing clients
• Gather initial client information and assess needs to route inquiries appropriately
• Ensure all client interactions reflect the firm’s commitment to service and professionalism
• Support the full client intake process, from initial inquiry through onboarding
• Collect, verify, and organize client information and documentation
• Assist with opening new client files and transferring relevant materials
• Guide clients through next steps, ensuring clarity and a smooth onboarding experience
• Monitor shared inboxes and ensure timely, accurate responses to all inquiries
• Track and follow up with prospective clients to maintain engagement
• Coordinate scheduling for consultations and meetings
• Ensure no client inquiry goes unanswered or unresolved
• Maintain an organized, welcoming office environment for clients and visitors
• Manage scheduling of conference rooms and client meetings
• Support day-to-day office operations, including mail handling and supply management, overseeing cleanliness, and organization of common areas.
• Assist with administrative projects that enhance overall client experience

EDUCATION AND EXPERIENCE REQUIREMENTS:

• High school diploma or equivalent required
• Prior experience in a professional office, law firm, or administrative setting preferred
• Experience operating a multi-line phone system, transferring calls, and managing front desk reception is required
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel) required
• Familiarity with legal software such as Orion or Applega is a plus

SKILLS:

• Excellent organizational skills and attention to detail
• Strong organizational abilities to handle multiple tasks and meet deadlines
• Excellent problem-solving and written and verbal communication skills
• Ability to maintain composure during high workload periods
• Professional demeanor, positive attitude, and commitment to confidentiality

The law firm is committed to creating an inclusive environment for all employees. We are an equal opportunity employer and will make reasonable accommodations for qualified individuals.

HR Partners Inc. began its history as Lowden and Associates Inc. in Atlanta, Georgia, in May of 1998, as a Human Resource Consulting and Payroll Services firm. Our first clients were two GE companies who needed to integrate recently acquired businesses into their existing businesses. We continued to grow providing Human Resource solutions, PEO and ASO services to businesses in over 19 different industries, covering over 22 states.