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Client Engagement Jobs in Ohio (NOW HIRING)

TEPHRA

Utilities Client Partner

Columbus, OH · On-site

Client Engagement & Relationship Management * Serve as the trusted advisor to senior client stakeholders including CIOs, COOs, and programme heads. * Lead strategic account planning and executive ...

Sigital

... client communication, and operational control. • Facilitate communications, project planning ... engagement including strong oral and written communication, presentation creation/delivery, and ...

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All JobsClient Engagement JobsClient Engagement Jobs in Ohio

Client Engagement information

See Ohio salary details

$21.9K

$44.6K

$68.9K

How much do client engagement jobs pay per year?

As of Aug 8, 2026, the average yearly pay for client engagement in Ohio is $44,647.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,200.00 and $52,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client engagement professional?

To thrive as a Client Engagement professional, you need strong interpersonal skills, a background in business or marketing, and experience in account management or customer relations. Familiarity with CRM software such as Salesforce, data analytics tools, and project management systems is typically required. Excellent communication, problem-solving, and relationship-building abilities help you stand out in this role. These skills and qualifications are crucial for building lasting client relationships, driving customer satisfaction, and supporting business growth.

What are some common challenges faced in a client engagement role, and how can they be managed effectively?

Professionals in Client Engagement often encounter challenges such as managing diverse client expectations, balancing multiple accounts, and addressing unexpected issues promptly. Effective communication and proactive relationship-building are key to overcoming these hurdles, as is staying organized and prioritizing tasks. Regular check-ins with clients, collaborating closely with internal teams, and maintaining a solutions-oriented mindset can help ensure positive client experiences and successful long-term partnerships.

What does a client engagement representative do?

A client engagement representative is responsible for building and maintaining relationships with clients, understanding their needs, and ensuring satisfaction with products or services. They often communicate via phone, email, or in person, and may use customer relationship management (CRM) tools to track interactions and improve service quality.

What is the difference between Client Engagement vs Customer Service Representative?

AspectClient EngagementCustomer Service Representative
Primary FocusBuilding and maintaining long-term client relationshipsHandling immediate customer inquiries and issues
Skills NeededCommunication, relationship management, strategic thinkingProblem-solving, communication, product knowledge
Work EnvironmentOften in sales, marketing, or account management teamsCustomer support centers, call centers, retail
GoalsEnhance client retention and loyaltyResolve customer issues quickly and efficiently

While both roles involve communication with clients or customers, Client Engagement focuses on building lasting relationships and strategic account management, whereas Customer Service Representatives primarily address immediate customer concerns and support. Understanding these differences helps in choosing the right career path or job search focus.

What is client engagement?

Client engagement refers to the process of building and maintaining strong relationships between a business and its clients. Professionals in client engagement roles work to understand client needs, ensure satisfaction, and foster loyalty through effective communication and personalized service. Their responsibilities may include managing client accounts, addressing concerns, and proactively offering solutions to enhance the client experience. Ultimately, strong client engagement helps businesses retain clients and drive growth.
What are the most commonly searched types of Client Engagement jobs in Ohio? The most popular types of Client Engagement jobs in Ohio are:
What are popular job titles related to Client Engagement jobs in Ohio? For Client Engagement jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Client Engagement jobs in Ohio look for? The top searched job categories for Client Engagement jobs in Ohio are:
Client Engagement jobs near you
Infographic showing various Client Engagement job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 11% Part Time, and 6% Contract. Highlights an 75% Physical, 3% Hybrid, and 22% Remote job distribution, with an average salary of $44,647 per year, or $21.5 per hour.

Client Service Manager - Commercial Insurance

Hylant

Cleveland, OH • On-site

Full-time

Re-posted 14 days ago

Hylant rating

9.8

Company rating: 9.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

1st of 303 rated insurance

Job description

The Opportunity:
The Client Service Manager is responsible for external support to clients for an assigned book of business, ensuring service levels produce a positive experience for clients resulting in client retention while building long term relationships with our clients.
In This Role You Will Execute On:
  • Serve as the lead service contact to clients for assigned book of business. This includes oversight of all client service needs and ensuring support team engagement including responsiveness, deadlines and escalation needs.
  • Manage client renewal process ensuring all necessary activities are completed and meet appropriate timing and quality standards.
  • In collaboration with sales staff, direct onboarding of new clients ensuring client files and agency management system information is thorough and accurate.
  • Maintain a 96% or higher client retention ratio while also consistently working to pursue opportunities for growth within the existing book of business.
  • Maintain and enhance relationships with clients, carrier partners, vendors, internal teams and other stakeholders to strengthen relationships with the Hylant team and promote long term partnerships.
  • Support business growth through account rounding efforts; assess business and human capital to identify risks or gaps in coverage; identify, design, communicate and implement cost effective Property and Casualty solutions to cover risk appropriately. This includes pre-qualifying, reviewing, identifying, and procuring coverages along with focus on gathering business intelligence and managing risk assessment.
  • Lead Client Engagement Strategy (CES) for assigned clients providing oversight and driving client engagement at a "best practice" level.
  • Serve as a back-up at all support levels as needed.
  • Maintain and grow insurance knowledge through education opportunities and pursuit of designation(s) as appropriate.
  • Perform other duties and special projects as assigned.

In This Role You'll Need:
  • Bachelor's degree business, insurance, risk management, or similar field of study. Equivalent combination of education and work experience may be considered.
  • Three (3) or more years of insurance client service experience.
  • Active Property & Casualty License
  • Intermediate Microsoft Office skills (Excel, Word, PowerPoint, and Outlook)
  • CIC or CRM Designation encouraged
  • Excellent attention to detail, oral and written communication skills
  • Ability to work well in a team environment.

Why Hylant?
A multi-year recipient of Best Places to Work in Insurance, Hylant is a full-service insurance brokerage with over 20 offices in eight states. And since the founding of our family-owned business over 90 years ago, we made a promise to strengthen and protect the businesses, employees and communities of our client family by embracing them as our own. We're more than an insurance brokerage firm and you're more than a client, employee or neighbor. You're family. And that's just the way we treat you.
Hylant is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, marital status, sex, age, color, religion, national origin, Veteran status, disability or any other characteristic protected by law. If you have a disability or special need that requires accommodation, please let us know. Hylant participates in E-Verify.

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