Client Engagement: Conduct regular in-person or online meetings to review performance, discuss ... Other Duties: Assist with other account management tasks as required. Experience & Abilities:
Client Engagement: Conduct regular in-person or online meetings to review performance, discuss ... Other Duties: Assist with other account management tasks as required. Experience & Abilities:
Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them ...
Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them ...
Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them ...
Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them ...
Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them ...
Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them ...
Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them ...
Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them ...
Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them ...
Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them ...
Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them ...
Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them ...
Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them ...
Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them ...
Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them ...
Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them ...
Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them ...
Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them ...
Mentor Level I and Level II project managers, providing coaching on delivery excellence and client engagement * Influence PMO governance, standards, and methodology improvements across Professional ...
Mentor Level I and Level II project managers, providing coaching on delivery excellence and client engagement * Influence PMO governance, standards, and methodology improvements across Professional ...
Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them ...
Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them ...
Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them ...
Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them ...
Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them ...
Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them ...
Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them ...
Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them ...
Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them ...
Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them ...
Mentor Level I and Level II project managers, providing coaching on delivery excellence and client engagement * Influence PMO governance, standards, and methodology improvements across Professional ...
Quick apply
Mentor Level I and Level II project managers, providing coaching on delivery excellence and client engagement * Influence PMO governance, standards, and methodology improvements across Professional ...
Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them ...
Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them ...
Diriger la fonction d'engagement numerique en anticipant les besoins et capacites futures des ... Manage ongoing client relationships, ensuring high satisfaction and value realization from our ...
Diriger la fonction d'engagement numerique en anticipant les besoins et capacites futures des ... Manage ongoing client relationships, ensuring high satisfaction and value realization from our ...
Account Executive Business Development
Quebec, QC · Remote
$90K - $145K/yr
Manage the entire process, from prospecting to closing deals and maintaining key relationships ... Generous travel budget for client engagement. * Work with a forward-thinking, innovative team that ...
Quick apply
Account Executive Business Development
Quebec, QC · Remote
$90K - $145K/yr
Manage the entire process, from prospecting to closing deals and maintaining key relationships ... Generous travel budget for client engagement. * Work with a forward-thinking, innovative team that ...
Client Engagement Manager information
Is a client engagement manager a good career?
A client engagement manager is a valuable role focused on building and maintaining client relationships, often requiring strong communication, problem-solving, and project management skills. It can offer opportunities for career growth, leadership, and industry specialization, with typical work environments in consulting, marketing, or technology sectors.
What are the key skills and qualifications needed to thrive as a client engagement manager?
To thrive as a Client Engagement Manager, you need a strong background in account management, relationship building, and understanding client needs, usually supported by a degree in business or a related field. Familiarity with CRM systems like Salesforce, project management tools, and sometimes certifications in customer success or project management are commonly required. Excellent communication, problem-solving, and negotiation skills help you stand out in managing complex client interactions. These competencies are essential for building lasting client relationships, driving customer satisfaction, and supporting business growth.
What is the difference between Client Engagement Manager vs Account Manager?
| Aspect | Client Engagement Manager | Account Manager |
|---|---|---|
| Primary Focus | Building and maintaining client relationships, ensuring engagement and satisfaction | Managing client accounts, upselling, and renewals |
| Responsibilities | Developing engagement strategies, coordinating with teams, enhancing client experience | Handling client requests, managing contracts, achieving sales targets |
| Work Environment | Customer-centric, collaborative, often in service or consulting industries | Sales-driven, client-focused, in various industries including tech and finance |
| Required Skills | Communication, relationship management, strategic thinking | Sales skills, negotiation, account management experience |
While both roles involve client interaction, the Client Engagement Manager primarily focuses on fostering long-term relationships and ensuring client satisfaction, whereas the Account Manager concentrates on managing specific accounts, sales, and renewals. Understanding these differences helps in choosing the right career path or job search focus.
What is a client engagement manager?
Client Engagement Managers are professionals responsible for building and maintaining strong relationships between a company and its clients. They serve as the main point of contact, ensuring client needs are met and their expectations are managed throughout the business relationship. Their duties often include onboarding new clients, resolving issues, facilitating communication, and working with internal teams to deliver quality service. By fostering loyalty and satisfaction, Client Engagement Managers aim to maximize client retention and support business growth.
What does a client engagement manager do?
A client engagement manager is responsible for building and maintaining strong relationships with clients to ensure their needs are met and satisfaction is high. They coordinate communication between clients and internal teams, develop strategies to improve client retention, and often use customer relationship management (CRM) tools to track interactions. The role requires strong communication, problem-solving skills, and a focus on delivering value to clients throughout their engagement.
How does a client engagement manager typically collaborate with internal teams to ensure client satisfaction?
Client Engagement Managers work closely with cross-functional teams such as sales, marketing, product development, and customer support to deliver tailored solutions that meet client needs. They often act as the primary liaison, facilitating communication between clients and internal stakeholders to resolve issues quickly and proactively. Regular meetings, detailed reporting, and collaborative planning sessions are common practices to ensure everyone is aligned and that client expectations are consistently met. This collaborative environment not only helps in addressing client concerns efficiently but also fosters long-term client relationships.
What job categories do people searching Client Engagement Manager jobs in Quebec look for? The top searched job categories for Client Engagement Manager jobs in Quebec are:
What cities in Quebec are hiring for Client Engagement Manager jobs? Cities in Quebec with the most Client Engagement Manager job openings:
Full-time
Medical, Dental, Life, PTO
Re-posted 19 days ago
Job description
ABOUT WASTE LOGIC
We have 30+ years of experience in managing waste and recycling services for businesses throughout Canada. WLI has developed a strong working relationship with over 150 service providers in the solid waste and recycling industry. Waste Logic assists clients to help create their own plans for sustainability, through levers such as waste diversion, new innovations, or employee culture. Throughout our phased process, we provide clients with expertise, tools, and data driven analytics to improve their sustainability efforts.
OUR CULTURE
Waste Logic isGreat Place to Work Certified.At Waste Logic, we believe that creating a supportive, empowering, and collaborative environment isn't just good for people; it's good for business. Our people are the driving force behind everything we do, and this certification affirms that we're on the right track when it comes to cultivating a culture where individuals feel valued, heard, and motivated to do their best work.
We are a team that is passionate about the work that we do and the clients we partner with. We consider our employees with their individual skills and talents to be integral to our business, which helps to foster our culture of innovation, accountability, and passion. Our employees have a voice and are directly involved in the success of our company. Waste Logic is an equal opportunity employer.
POSITION SUMMARY: ACCOUNT MANAGER (Remote Anywhere in Canada)
Reporting to the VP of Account Management, the Account Manager will play a pivotal role in managing and expanding our client portfolio and will be responsible for executing client partnership strategies that drive business growth while maintaining strong, long-lasting customer relationships.
Acting as the trusted advisor and primary point of contact, the Account Manager ensures our customers receive personalized service, proactive support, and innovative solutions that drive continuous improvement in their waste diversion, cost control, and sustainability programs. Expertise in relationship-building and problem-solving will be critical in ensuring customer satisfaction and translating strategic plans into actionable deliverables.
Key Responsibilities:
- Drive Profit & Growth: Meet or exceed quarterly and yearly gross profit targets, working closely with the Director of Account Management.
- Client Engagement: Conduct regular in-person or online meetings to review performance, discuss waste diversion efforts, and set new goals. Develop strategic plans that align with client needs and objectives.
- System Efficiency: Review sensor reports and recommend solutions for system optimization, including new equipment, service changes, or vendor adjustments.
- Service Recommendations: Monitor customer activity and suggest improvements to services, ensuring they align with client needs, such as seasonal changes or business shifts.
- Customer Education: Provide resources like signage and training to reduce contamination and meet waste diversion goals.
- Escalation Support: Act as an escalation point for service issues and operational requests, ensuring customer satisfaction and retention.
- Other Duties: Assist with other account management tasks as required.
Experience & Abilities:
- Strong analytical skills with the ability to interpret data and make actionable recommendations
- Excellent verbal and written communication skills; familiarity with French would be beneficial but is not essential
- Proven experience in relationship management and customer retention
- Strong negotiation skills and a strategic mindset
- Excellent organizational skills and ability to prioritize tasks
- Ability to think critically and problem-solve in a fast-paced environment
- Flexible and adaptable to change
Preferred Qualifications:
- 3+ years in B2B client partnership/account management role in industrial service-based industry. Experience in the waste and recycling industry is beneficial but not essential.
- Proven track record in client retention and successfully maintaining and growing long-term business relationships.
- Knowledge of account management processes, customer retention strategies, and best practices for growing and nurturing B2B relationships.
- Understanding of effective negotiation tactics and presentation techniques for engaging clients and driving mutually beneficial outcomes.
- Strong Microsoft Office skills (Excel, PowerPoint, Word).
- Proficiency in CRM systems (e.g., Salesforce, HubSpot, or similar)
Education:
- Diploma or Degree in Business, Marketing, Communications or equivalent work experience in B2B sales and account management.
Work Schedule:
- Location: Remote from Anywhere in Canada
- Work Hours: 8am to 4pm, Mondays to Fridays
Total Rewards Package:
- Competitive base salary and commission plan
- Full benefits package including Extended Health, Dental, Life, AD&D, LTD, Critical Illness, Employee and Family Assistance Program
- Opportunities for growth and professional development
- Paid time off, sick days and flex days