Client Engagement Manager Jobs in Michigan (NOW HIRING)

Resource Innovations is seeking an Energy Efficiency Program Market Engagement Lead to join our team in Michigan. As a Energy Efficiency Program Market Engagement Lead, you will work in a dynamic environment supporting the implementation of residential energy efficiency programs. The Energy Efficiency Market Engagement Lead plays a key role in customer outreach and collaborating with local partners, coordinating, and managing field operations and ensuring program goal attainment with partners and the internal program team. The Energy Efficiency Market Engagement Lead must be able to work in a remote/hybrid environment that requires both a technical acumen for single- and multifamily energy efficiency projects and a high standard of project and client management and operational excellence.

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.

• Develops, manages, and fosters partnerships with multifamily property decision makers, property owners/managers, stakeholders, subcontractors, and other industry affiliates.
• Responsible for lead generation into the energy efficiency programs based on program guidelines, while making referrals to other relevant utility programs when necessary.
• Conducts property assessments for the purposes of project scoping and baseline data collection to inform program-eligible property upgrades.
• Provides technical support to program service providers responsible for entering data into program tracking system.
• Interprets program guidelines and provides ongoing support to contractors and subcontractors, including guidance on local building benchmarking initiatives, as well as opportunities for maintenance staff to pursue building operator certification trainings.
• Leads scheduled and ad hoc meetings/calls with the internal team, partners, and the utility clients on subjects relating to production planning, outreach activities, successes, challenges, and program pivots.
• Delivers presentations and communicates program offerings while tailoring messaging to a variety of stakeholders.
• Maintains program schedules and team activities, delegating tasks to appropriate internal personnel.
• Other duties as assigned.

• A Bachelor’s degree and minimum of 5 years’ experience in energy-efficiency program implementation, project management or related sales function.
• Proven success in engaging customers, multifamily property owners, property management and contractors.
• Ability to take full responsibility for projects from inception to close, which may include supporting contractors with data fulfillment responsibilities, scope refinement, customer communications, QA/QC, and processing work through program workflow.
• Ability to work in a fast-paced environment, managing multiple projects and collaborating with cross-functional teams under tight deadlines.
• Proficient skills with Microsoft Office Suite, Sharepoint, Salesforce, CRM tools.
• Excellent communication, organization, and project management skills.
• Client-centered and customer service-focused.
• Detail-oriented with the ability to multi-task and self-direct your work.
• Positive, action-oriented attitude showing initiative and creativity.
• Exceptional problem-solving skills.
• Excellent presentation skills, including both speaking and writing.
• Interest in sustainability and passionate about making a meaningful impact on the environment.

• Multifamily program or property management experience is preferred
• Technical acumen regarding multifamily building science principles and technologies for scoping and QA/QC purposes.
• Ability and experience in short and long-range planning and strategy.

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.

Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.

Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The compensation range for the base salary for this position is $70,000- $111,000. In addition to base pay, employees may be eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location.

At Resource Innovations, we believe supporting our people is essential to delivering impact. We offer a comprehensive benefits package designed to promote health, financial security, and work-life balance. This includes three weeks of paid vacation annually, paid holidays, a 401(k) retirement plan with employer match, medical, dental and vision coverage, parental leave, an employee assistance program, commuter benefits, and additional supplemental offerings.

Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required.

The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.