Client Director Jobs in Manchester, NH (NOW HIRING)

Are you ready to lead a team where every day means real progress for a child? Where a BCBA helps a toddler communicate for the first time, or a Behavior Therapist turns a tough Tuesday into a breakthrough? That's what leading a center at ANNA feels like.

ANNA (Allied Network for Neurodevelopmental Advancement) is where compassion meets evidence, and every child's strength shines. We provide neurodiversity-affirming, play-based therapy to autistic children under 6 across Massachusetts, using NDBI (Naturalistic Developmental Behavioral Intervention) — following each child's lead, building on their strengths, in the context of real play and real life. It's joyful, purposeful work, and as Clinical Director, you're the one who makes sure your whole team can do it well, every day.

Our values: Excellent Care (#wholehearted). Kindness (#platinum). Inclusion (#IDIC). Teamwork (#together). Growth (#rainforest).

Reports To: Market Executive Director

This is a 100% on-site, center-based role.

The Clinical Director is the on-the-ground leader of one of ANNA's centers — effectively the CEO of the clinic. You'll own the clinical excellence, day-to-day operations, and team culture of your center, leading a group of BCBAs and Behavior Therapists (BTs) who deliver NDBI-based care to children ages 18 months to 6 years.

This is a role that blends deep clinical leadership with substantial operational ownership — the job is at least as much about running the clinic as it is about clinical supervision. You'll be the direct people manager for your BCBAs (and a level-two manager for BTs), owning their supervision, development, and performance, while also managing your center's budget, staffing, scheduling, and utilization.

Enjoy a stable Monday–Friday schedule — no nights, weekends, or travel required.

$115,000–$125,000 annually

Bonus Potential

Annual bonus of up to $3,000 tied to Quality of Care

A monthly bonus tied to your clinic's financial sustainability (client growth while ramping, then team utilization once ramped).

Both are metrics-based and not guaranteed compensation.

Schedule

Monday–Friday, 8:00 AM–4:30 PM — no nights, weekends, or travel

Comprehensive health, dental, and vision insurance

401(k) with company match

Separate paid Sick time (40 hours/year)

Vacation time (80–140 hours/year, growing with tenure)

Professional Development

Annual stipend for CEUs and conference attendance, with ongoing supervision and training

Clinical Leadership & Supervision

Own clinical quality of your center by monitoring client progress, Behavior Therapist treatment fidelity, BCBA implementation fidelity, and other key clinical quality indicators to ensure effective, consistent, and evidence-based care

Provide individual and group supervision to BCBAs and Behavior Therapists, ensuring high-quality service delivery and adherence to our neurodiversity-affirming, NDBI methodology

Supervise BCBAs as they conduct assessments, build intervention plans, and deliver high-quality parent coaching

Monitor clinical documentation and ensure compliance with legal and ethical guidelines

Coach and develop your clinical team, helping BCBAs and BTs grow into the next level of their careers

Own your center's performance across growth, utilization, quality of care, staff and caregiver experience, and team engagement — the full picture of what makes a clinic thrive

Own the day-to-day operations of your center: staffing, scheduling, supply ordering, facilities, and budget

Manage utilization across your team — a key driver of both BT retention and your center's financial health — and coach BCBAs whose utilization falls below expectations

Partner with centralized Talent Acquisition, HR, and Finance teams to keep hiring, employee relations, and clinic finances running smoothly, while owning the outcomes for your center

Create a safe, clean, welcoming space for the children and families we serve

People Management

Serve as the direct people manager for your BCBAs and a level-two manager for BTs, including performance management

Lead hiring and onboarding for your center in partnership with Talent Acquisition

Foster a collaborative, supportive, fun work environment that keeps your team engaged and reduces turnover

Collaborate with Leadership

Work closely with ANNA's clinical and operational leadership to assess staffing and training needs and support team development initiatives

Participate in individual and group supervision with clinical leadership

Communicate effectively and proactively with your clinical team and the families we serve

Growth here is real and named. Clinical Directors who consistently perform at the highest level — across clinical quality, operational execution, and team leadership — can grow into a Senior Clinical Director, a role reserved for CDs who mentor and model for other clinic leaders across ANNA. Anna is growing, both within and outside Massachusetts. Additional opportunities for growth are available to exceptional Clinical Directors looking for growth beyond the clinic environment.

Required

10+ years of experience in ABA, including 5+ years as a credentialed BCBA with an active Massachusetts LABA (Licensed Applied Behavior Analyst) license, or the ability to obtain and maintain one

Experience with clinical leadership and supervision of BCBAs and/or Behavior Therapists

Extensive experience working with children under the age of 6

Commitment to a neurodiversity-affirming approach to clinical services

Comfort owning operational responsibilities such as budgeting, staffing, scheduling, and utilization management — this role is as much operational as it is clinical

Experience with insurance-based services and knowledge of insurance billing requirements

Strong communication and interpersonal skills

Preferred

Experience with Naturalistic Developmental Behavioral Interventions (e.g., ESDM, PRT, JASPER)

Prior experience owning the full operational performance of a center, unit, or department (budget, staffing, KPIs)

In-depth knowledge of behavioral assessment and intervention

Proficiency with Microsoft Office Suite and online file storage systems

You are a clinician-leader who is equally comfortable running a supervision session and running a P&L. You think of your center as your own business — you take ownership of its clinical quality, its financial health, and its team culture. You know that no two clinical director roles look exactly alike, and you're energized by the chance to define what great looks like at ANNA.

Competitive Salary & Benefits — $115,000–$125,000 base, plus an annual bonus of up to $3,000 (Quality of Care) and a monthly bonus tied to clinic performance, comprehensive health, dental, and vision insurance, and 401(k) with company match

Work-Life Balance — a full-time Monday–Friday schedule with no evenings, weekends, or travel

Clinical Excellence — ANNA is a clinician-owned, mission-driven organization that invests in delivering the best possible services to our clients and families

Clinical Support — regular individual and group supervision from our clinical leadership team

Professional Development — an annual stipend for CEUs and conference attendance, ongoing training, and a track record of promoting clinical team members into leadership roles

Work Culture — quarterly team outings, frequent celebrations, and a genuinely fun, supportive team environment

Location: Andover, MA — full-time, on-site

ANNA is an equal opportunity employer. We're committed to creating a diverse, inclusive, and supportive workplace. All qualified applicants receive consideration for employment without regard to race, color, national origin, age, disability, religion, sex (including pregnancy, sexual orientation, and gender identity), or any other characteristic protected by law.