Position Overview
Elite is seeking an accomplished Global Client Director to oversee a single, high-value strategic client relationship. This role serves as the global point of accountability for all aspects of the client partnership-growth, retention, delivery excellence, and executive engagement. You will drive long-term success by aligning Elite's solutions to the client's business strategy, ensuring measurable impact and continued expansion across regions and product lines.
Work Arrangement: Remote
This role requires the individual to be based in Eastern Standard or Central Standard time zone.
Responsibilities:
- Serve as the primary executive liaison for the client globally, ensuring trusted alignment between their strategic priorities and Elite's offerings.
- Own the global account plan, including revenue growth, retention, renewals, and cloud migration strategy for the client.
- Drive year-over-year expansion through proactive identification of new opportunities across business units and geographies.
- Partner with functional leaders in Product, Marketing, Customer Success, and Professional Services to deliver cohesive, high-impact outcomes for the client.
- Manage complex commercial negotiations and renewal cycles, ensuring mutually beneficial, long-term agreements.
- Maintain deep knowledge of the client's business model, transformation goals, and technology landscape to anticipate needs and shape solution roadmaps.
- Leverage data and CRM insights (Salesforce) to forecast revenue, track health metrics, and inform strategic decisions.
- Represent Elite at client sites and executive forums, reinforcing partnership value and advocacy at the C-suite level.
- Perform other duties as assigned to support departmental and company objectives.
Qualifications:
- Bachelor's Degree in Business, Marketing, or a related field. MBA preferred
- 9-12 years of proven success in SaaS sales and account management, with a focus on high-value, strategic accounts.
- Strong proficiency in Strong analytical skills, with experience in ROI modelling and persuasive quantitative techniques.
- Proven success managing multi-million-dollar global client portfolios and achieving or exceeding revenue targets in B2B technology, SaaS, or professional services.
- Demonstrated ability to build trusted C-suite relationships and navigate complex organizational structures.
- Strategic thinker with a strong commercial acumen and the ability to translate business needs into technology-enabled solutions.
- Exceptional communication, presentation, and negotiation skills.
- Skilled in using CRM and analytics tools (Salesforce preferred) to drive insight and accountability.
- Ability to travel up >50% as business needs require.
- Role requires the following physical capacity: Moderate: 20-50 lbs - frequent lifting, bending, or standing.
- Must be legally authorized to work in United States; Elite does not provide employment sponsorship for this position.
Benefits:
- Competitive Compensation Package ($120,000 - $150,000 base salary + variable component)
- Comprehensive Healthcare Coverage (Health, Dental, Vision)
- Retirement Savings Plan with an Employer Contribution
- Professional Development Opportunities
- Time Off
- Wellness Initiatives
- Employee Assistance Program
- Generous Global Parental Leave
- Calm, free premium subscription
- Employee Discount Program