Client Development Associate Jobs in Micronesia (NOW HIRING)

Responsibilities:

• In partnership withClient Managementleadership, ensures robust strategies and client plans are developed and captured inSalesforcefor all clients withintheir book of business

• Management of revenuefor assignedteam andclientsinclusive of payors in the enterprise

• Establish regular cadence for review of budgets,forecastsandproductutilizationforassigned book of business

• Ensuresthat team goals forclientrenewals &retentionareachievedorsurpassed

• Establish risk identification and mitigationstrategiesforvolume decreases, service gaps, changes in clientrelationships,and key advocates. Escalates to key leadershippartners, develops initialrisk mitigationstrategyandensuresexecution of agreed uponrisk mitigation strategies.

• Enables team to drive revenue growth through existing product optimization;ensures that teamunderstandsandcan effectivelycommunicate Zelis' key differentiators, product strategy, productfeaturesand functionalitywithapplicability to client

• Coordinatesimpactanalysisintake and deliveryforexisting solutionsyielding opportunity to engage with clientstodemonstrateadditionalvalue for new and/or expanded productutilization

• Managesclient fee requests/or considerations for existing products; collaborateswithinthe business to provideOneZelisopportunitiesand solutionswhileunderstandingtheimpact of dependenciesacross the business

• Ensured that team is abreast ofthe regulatory environment anditsimpactonZelisclients. Proactively engages strategies to achieve value from the Zelis platformin relation to the regulatory environment

• Ensuresteam metrics are achievedfor measurement ofhigh-qualityservice delivery andclientsatisfaction; measurements will include NPS scores,timelyescalationand resolution of issuesas well as other internal measures such as:

• Client Relationship Building- maximizing breadth and depth of relationships;Works closely with clients to intimately understand their business strategies,needsand challenges.

• Client Audits& Complianceitemsto ensure seamlessandtimelyresponses

• Client Reporting - delivery according toagreedupon intervals with the ability to provide performance synopsisas well as business insightsdemonstratingtheZelisvalue proposition

• Escalated Accounts Receivableand work towardstimelyresolutionwithin the Zelis enterprise

• EnsuresallStewardships/QBRsare completed andoptimizevalue within client book

• Securing client reference status and permissionin support ofkey Zelis projects, casestudiesorotherZelis initiatives, as needed

• Client case study selectionas applicable

• Managesexisting contractsin partnership with SCEs, sales,BUand legal

• Supports Salesforcross-sell and up-sell initiatives;identifyopportunities and funnel tosalespartnersto incorporate into pipeline

• Supportsimplementation;serve as liaison between the client and the business to ensure operational efficienciesduring initiation and ramp

• Monitor documentation and ongoing tracking of key client plansandcontactsinSalesforce

• Promotes and supports educational opportunities within the team; drives accountability within the team for comprehensive understanding of all Zelis offerings

Skills/BACKGROUND:

• Bachelor's degree in Businessor Heath Care Administrationor related.

• 10+ yearsin clientmanagement role, 5+ years in leadership role

• Demonstrated success inrevenue management and increasedutilizationwithin an assigned book of businessfor individually assignedaccounts as well assolidtrack recordofachievementforteam goals

• Extremely knowledgeable in the Payor and/orTPA space

• Ability to lead and manage a team in a fast-paced environment

• Excellent written and verbal communication skills. Excellent presentation, public speaking, and meeting management capabilities. Ability to tailor messages to audiences

• Provencollaboration with keybusinesspartners:Sales, Operations, Marketing, Leadership

• Ability toanticipatefuture trends and incorporate them intobusiness reviewplanning

• Synthesizes complex issues and communicates clearlywithboth clients and internal stakeholders

• Ability to communicate and interact formally and informally with Directors, VPs,Sales, Legaland Senior Executives;demonstratesEnterprise thinking with ability to influence; proven ability to influence acrossa matrix as well as with leadership

• Experienceleveragingdata and reporting toaccuratelyidentifyclient and industry trends; able to synthesize data into compelling narratives

• Demonstrates sense of urgency and ability to multi-task and prioritize

• Strong listening and comprehension skills, ability to understand and address client concerns, feedback, and appropriately manage discussions with clients

Travel: estimated40% domestic [internal and external meetings]; Location: Remote