Client Delivery Manager Jobs in Ontario (NOW HIRING)

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Agile Program Delivery Manager

As an Agile Program Delivery Manager on the GRS Marketing team, you will champion agile ways of working across a high-performing marketing organization, enabling teams to deliver impactful digital client engagement initiatives. You'll remove obstacles, foster collaboration, drive continuous improvement, support portfolio planning, and help advance Sun Life's agile marketing transformation while maximizing team performance, quality, and delivery velocity.

What will you do?

• Support marketing delivery excellence. Support the marketing delivery team by identifying opportunities to accelerate and improve marketing processes, outputs, and digital marketing strategy through agile thinking.
• Embed Agile delivery practices by inspiring and facilitating Agile values across the team, including sprint planning, refinement, stand-ups, backlog management, and other essential ceremonies. Guide the Agile marketing team and stakeholders in embracing Agile principles and methodologies.
• Project management and strategic planning. Provide overall project management and capacity utilization planning, including forecasting, for the team. Drive or support definition of campaign goals, support the creation of client stories, build team backlogs, time-box deliverables, and support campaign development and testing. Capture levels of effort, timelines, and resourcing and budgetary requirements of digital strategy portfolio initiatives.
• Issue resolution and stakeholder management. Lead issue and roadblock resolution by engaging and navigating with cross-functional partners to anticipate risks and address issues proactively. Engage stakeholders and leadership to maintain team progress and momentum.
• Escalation management - Provide escalation support to troubleshoot issues, identify root causes and implement effective resolutions.
• Digital strategy and marketing technology leadership. Take the lead on the team's management and implementation of digital strategy initiatives and marketing technology, including POCs and implementations.
• Coach and facilitate. Coach team members to optimize individual and group contributions and maximize campaign ROI through effective agile practices and process improvement.

What do you need to succeed?

• 5+ years' experience in agile practices and coaching dynamic teams with proven results and deliverables
• 3+ years as part of a high-performance marketing organization (i.e. large consumer brand, cutting-edge advertising agency, leading financial services organization, or marketing/media practice of a top management consulting firm)
• Subject matter expert in agile practices (Scrum framework)
• High level of accountability
• Collaboration, leading through influence, relationship building across diverse groups and teams
• Able to gather and prioritize information for quick, informed decisions
• Experience spanning ideation through development and execution
• Advocate for using capacity to optimize OKR and customer experience
• Strong negotiation skills and willingness to challenge and be challenged
• Experienced in backlog building, burndown tracking, etc

What's in it for you?

• A competitive salary and bonus program, based on market scale
• A flexible group insurance program starting on your first day of work to meet your needs and those of your family.
• Our Share Ownership Program gives you the opportunity to invest in Sun Life while benefiting from employer matching contributions.
• We are proud to be included in Great Place to Work's 2026 list of Canada's Best Workplaces.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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