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Client Customer Manager Jobs in Rhode Island (NOW HIRING)

A/Z Corp

Safety Coordinator

West Greenwich, RI

The position encompasses a variety of responsibilities relating to project management, strategic planning, and client customer service. POSITION RESPONSIBILITIES: SAFETY COORDINATOR * Develop A/Z ...

Bcbsri

Manager Client Implementation

Providence, RI · On-site +1

$102K - $163K/yr

Manage the daily work of the Client Implementation team to ensure adherence to quality standards ... Exceptional consulting skills and customer service savviness * Excellent written and verbal ...

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Client Customer Manager information

How does a client customer manager typically collaborate with other departments to ensure client satisfaction?

As a Client Customer Manager, you will frequently work cross-functionally with teams such as sales, product development, and customer support to address client needs and resolve issues efficiently. Regular meetings and open communication channels are common practices to keep everyone aligned on client objectives and project statuses. This collaboration not only ensures a seamless client experience but also provides you with valuable insights into different business areas, fostering both professional growth and a broader understanding of the company’s operations.

What is the difference between Client Customer Manager vs Customer Service Representative?

AspectClient Customer ManagerCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in customer relationship managementHigh school diploma or equivalent, on-the-job training
Work EnvironmentOffice setting, client meetings, account managementCall centers, retail, online support
Employer & IndustryBusinesses across industries, especially B2B sectorsRetail, telecom, hospitality, service industries
Search & Comparison IntentUnderstanding account management roles, client relationsCustomer support, issue resolution

The main difference is that a Client Customer Manager focuses on maintaining and growing client accounts, often working directly with clients to ensure satisfaction and long-term relationships. In contrast, a Customer Service Representative primarily handles customer inquiries and resolves issues, typically in a support capacity. Both roles require strong communication skills, but the Client Customer Manager usually has more responsibilities related to account strategy and client retention.

What are the key skills and qualifications needed to thrive as a client customer manager?

To thrive as a Client Customer Manager, you need strong relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or a related field. Familiarity with CRM software like Salesforce and proficiency in data analysis tools are typically required. Excellent communication, negotiation, and emotional intelligence help build trust and effectively address client needs. These skills are crucial for maintaining long-term client satisfaction, driving business growth, and ensuring successful client partnerships.

What are the duties of a client customer manager?

A client customer manager is responsible for maintaining and strengthening relationships with clients, addressing their needs, resolving issues, and ensuring customer satisfaction. They often coordinate with internal teams, manage accounts, and use customer relationship management (CRM) tools to track interactions and service quality.

What does a client customer manager do?

A Client Customer Manager is responsible for maintaining and developing relationships with a company’s clients to ensure their needs are met and they remain satisfied with the services or products provided. Their duties typically include acting as the main point of contact for clients, resolving issues, coordinating with internal teams, and identifying opportunities to upsell or improve service. They play a crucial role in client retention and often work to build long-term partnerships that benefit both the client and the company.

Is a client customer manager a good job?

A client customer manager is a role focused on maintaining and strengthening relationships with clients, often requiring strong communication, problem-solving, and organizational skills. It can be a stable career with opportunities for advancement and typically involves working in office environments or remotely, with some positions requiring industry-specific certifications. Job satisfaction depends on individual preferences for client interaction and the industry served.

What cities in Rhode Island are hiring for Client Customer Manager jobs?

Cities in Rhode Island with the most Client Customer Manager job openings:

Client Customer Manager jobs near you

Account manager/ Client partner

DATAECONOMY

Johnston, RI • On-site

Other

Posted 4 days ago

Job description

Role: Client Partner/Account Executive

Location: Phoenix, AZ/ Johnston, RI

Role: full time

Key Responsibilities

Business Development

  • Acquire/develop key customer relationships.
  • Accountable for achieving account financial targets and KPIs.
  • Develop an account plan with details of the relationships required, the opportunities that have to be chased, and the revenue expected from such opportunities, as well as potential threats and weaknesses that need to be addressed.
  • Aggressively driving Data, Analytics and Digital Services and Solutions into new areas of the business. Prospect new opportunities through networking, cold calling and other lead generation techniques.
  • Craft business value proposition using Business Value Metrics, Create and negotiate complex quotes, RFIs/RFPs, and contracts as well as the preparation, implementation and closure of sales negotiations at decision-making level.
  • Submit proactive proposals and solution approach notes based on challenges and industry trends relevant for Customer line of business. Organize Work Shops for thought share and creating awareness on DE’s differentiated services and solutions as per Customer interests and requirements

.

Customer Relationship Management:

  • Manage strategic advancement of customer relations, including ensuring a high level of customer satisfaction and retention as well as identification of upselling potential.
  • Promote all of DE’s services and solution within the client LoBs.
  • Manage quarterly Business Reviews to ensure client satisfaction.
  • Collect and coordinate farming activities with the account delivery team.

Contract Management:

  • Statement of Work (SOW) negotiations, and execution of the same working closely with Customer Manager, Customer Supplier Management.
  • Ensure compliance to SOW and MSA terms and conditions in operational processes as well as project delivery.

Account Planning and Cost Budget Management:

Responsible for Profit & Loss for the Customer Relationships.

  • Identify the opportunities for the next 1-2 year horizon based on operational and business planning inputs from discussions with Customer.
  • Prepare Revenue Plan projecting.
  • revenue for the current and next financial year based on the current engagements and opportunity pipeline.
  • internal investments requirement in terms of specific resources, trainings, infrastructure etc.
  • Track sales performance against target in terms of Sales, Billing efficiency, profitability, and revenue growth.
  • Create Cost Budgets and Delivery Plans; Review and ensure projects are delivered ontime and onbudget.

Resource Management:

  • Workforce Planning - Forecast the projected resource requirements for the opportunities being pursued.
  • Publish the confirmed resource requirements for sourcing from the internal resource pool available.

Experience

  • needed:5+ years experience in selling IT services and solutions
  • Experience in Customer Relationship and Contract Management
  • Banking and Financial Services / Insurance domain experience is preferred

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