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Client Customer Manager Jobs in Oregon (NOW HIRING)

VC3, Inc.

Identify client churn risks to develop solution strategies with internal teams and service ... Strong organizational, time management, presentation and customer service skills * Minimum 3 years ...

VC3, Inc.

OR · On-site

Identify client churn risks to develop solution strategies with internal teams and service ... Strong organizational, time management, presentation and customer service skills * Minimum 3 years ...

Personify Health

$60K - $65K/yr

As our Client Delivery Specialist, you'll own this critical phase, coordinating client requirements ... customer management, software implementation, or project management * Previous SaaS, health ...

PaulHood

Client Success Manager

$50K - $65K/yr

Client Success Manager Reports to: Director of Client Success Location: Remote/Hybrid Eligible ... You'll also need 2-4 years of experience in Customer Success, Account Management, or Customer ...

Ylopo

OR

$60K - $75K/yr

Undergraduate degree or relevant experience * 3+ years of experience in customer success, customer service, coaching, training, account management, or a related client facing role supporting a broad ...

IES Communications

Be Seen First

Client Development Manager

Portland, OR · On-site

$75K - $85K/yr

Apply Today Job Summary The Client Development Manager is responsible for building long-term, trusted client relationships that drive sustained revenue growth and customer loyalty. This role focuses ...

Xnurta

Client Success Manager

Portland, OR · Remote

The Client Success Management Team is client-centric and understands customer needs in all that they do. Additionally, you will continuously seek out opportunities to enhance our onboarding processes.

WithMe, Inc.

Manager, Client Success

OR · Remote

Seven (7) or more years of experience in client experience, customer success, or operational leadership, including at least three (3) years in a people management role with proven success driving ...

Cintas

Direct Sale Specialist

Portland, OR

Client & Customer Management (External) * Manage strategic catalog customer relationships within top 250; coordinating account team efforts to ensure strategic relationships and customer satisfaction.

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All JobsClient Customer JobsClient Customer Manager JobsClient Customer Manager Jobs in Oregon

Client Customer Manager information

How does a Client Customer Manager typically collaborate with other departments to ensure client satisfaction?

As a Client Customer Manager, you will frequently work cross-functionally with teams such as sales, product development, and customer support to address client needs and resolve issues efficiently. Regular meetings and open communication channels are common practices to keep everyone aligned on client objectives and project statuses. This collaboration not only ensures a seamless client experience but also provides you with valuable insights into different business areas, fostering both professional growth and a broader understanding of the company’s operations.

What is the difference between Client Customer Manager vs Customer Service Representative?

AspectClient Customer ManagerCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in customer relationship managementHigh school diploma or equivalent, on-the-job training
Work EnvironmentOffice setting, client meetings, account managementCall centers, retail, online support
Employer & IndustryBusinesses across industries, especially B2B sectorsRetail, telecom, hospitality, service industries
Search & Comparison IntentUnderstanding account management roles, client relationsCustomer support, issue resolution

The main difference is that a Client Customer Manager focuses on maintaining and growing client accounts, often working directly with clients to ensure satisfaction and long-term relationships. In contrast, a Customer Service Representative primarily handles customer inquiries and resolves issues, typically in a support capacity. Both roles require strong communication skills, but the Client Customer Manager usually has more responsibilities related to account strategy and client retention.

Is client manager a good job?

A client manager is responsible for maintaining relationships with clients, ensuring their needs are met, and supporting business growth. The role often requires strong communication, problem-solving skills, and industry knowledge, with opportunities for advancement and performance-based compensation. It can be a rewarding career for those who enjoy client interaction and strategic planning.

What does a customer manager do?

A client customer manager oversees relationships with clients to ensure their needs are met, address concerns, and promote customer satisfaction. They often coordinate with sales, support, and account teams, using communication and problem-solving skills to maintain long-term partnerships.

What are the key skills and qualifications needed to thrive as a Client Customer Manager, and why are they important?

To thrive as a Client Customer Manager, you need strong relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or a related field. Familiarity with CRM software like Salesforce and proficiency in data analysis tools are typically required. Excellent communication, negotiation, and emotional intelligence help build trust and effectively address client needs. These skills are crucial for maintaining long-term client satisfaction, driving business growth, and ensuring successful client partnerships.

What is the highest paid customer service job?

The highest paid customer service roles are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and strategic oversight of customer service operations.

What are the salary expectations for customer service managers?

Customer Service Managers typically earn a median annual salary ranging from $45,000 to $75,000, depending on experience, location, and industry. Salaries can increase with additional certifications, leadership skills, and managing larger teams or complex accounts.

What does a Client Customer Manager do?

A Client Customer Manager is responsible for maintaining and developing relationships with a company’s clients to ensure their needs are met and they remain satisfied with the services or products provided. Their duties typically include acting as the main point of contact for clients, resolving issues, coordinating with internal teams, and identifying opportunities to upsell or improve service. They play a crucial role in client retention and often work to build long-term partnerships that benefit both the client and the company.
What are popular job titles related to Client Customer Manager jobs in Oregon? For Client Customer Manager jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Client Customer Manager jobs in Oregon look for? The top searched job categories for Client Customer Manager jobs in Oregon are:
What cities in Oregon are hiring for Client Customer Manager jobs? Cities in Oregon with the most Client Customer Manager job openings:
Client Customer Manager jobs near you
Client Relationship Manager

Client Relationship Manager

VC3, Inc.

On-site

Full-time

Life, Retirement, PTO

Posted 18 days ago

Job description

At VC3, we don't just solve IT problems - we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time.

We're a team of doers, builders, and tech whisperers who live by 4 core values:
Go Beyond | Own It | Be Curious| Serve as One 
We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.   
The Impact you will have:   
You will be the primary point of contact, partnering closely with clients and internal teams to identify opportunities for solving business problems via standards alignment, expectation setting and implementation. You will work directly with the client team and VC3 technical teams to ensure smooth and successful delivery of technical services. You will manage day-to-day requests such as escalations, client meetings, and document preparation. You will ensure high client satisfaction by keeping informed on technology upgrade cycles, project schedules and future client needs.  
  • Lead meetings with the client, to provide reports related to issue trending, ongoing/upcoming projects, system performance, change management, and potential technical improvements  
  • Prepare and review reports and metrics utilizing internal tools to present and share with the client as requested 
  • Measure client satisfaction, set and manage client expectations, discuss service agreements, and help manage client vendor relations 
  • Identify client churn risks to develop solution strategies with internal teams and service resources 
  • Advocate for the client in day-to-day operations, including support services, proactive maintenance, and procurement, work with internal teams to ensure client deadlines are met 
  • Assist with change management processes for the client, document escalations, and participate in internal meetings for effective resolution 
  • Participate in major incident response by coordinating resolution efforts, communicating effectively with stakeholders, assisting in post-incident reviews, and collaborating with internal and external teams to analyze operations and identify efficiency improvements 
  • Collaborate with Strategic Advisors / vCIO to help develop the strategic plan for clients by assisting with agreement updates, as well as help with workstation replacement strategy and client's planning and budget cycles  
  • Maintain Knowledge of technology products and services applicable to the client base, including hardware, software and VC3 services 
  • Assist with the onboarding and offboarding process for new clients and assist with client presentations and introductions to the VC3 way including meeting with clients at their office for check-ins and during onboarding process when necessary  
  • Contribute to client documentation with accuracy and ensure data integrity   
  • Ongoing participation in internal meetings such as huddles, L10s, training and company meetings  
  • Utilize automated systems when applicable to manage agreement reconciliation to ensure accurate billing   
  • Review and investigate invoices when necessary to ensure accuracy before approving - address invoice questions and concerns from clients. 
  • Invoicing review and approval, including assisting clients with billing inquiries and working closely with the VC3 finance and collection teams 
  • Additional duties as assigned 
  • Proven ability in relationship building, data analysis, consultative selling and collaboration  
  • Strong organizational, time management, presentation and customer service skills 
  • Minimum 3 years of relevant technical experience preferred but not required 
  • Degree or diploma in a related field preferred 
  • Knowledge of ITIL standards is preferred 
  • Experience with in-person and virtual client meetings required  
  • Experience with municipal clients/leaders a strong asset
  • Go Beyond - you take that extra step to create moments that are unexpected but appreciated.  
  • Own It - You have the courage to do what's right, the resolve to take responsibility, and the grit to cross the finish line.  
  • Be Curious - You challenge the status quo and aim for continuous improvement and constant learning. 
  • Serve as One - You believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success. 
  • Flexibility- We're remote-first, but not remote-only. Some roles include an onsite component, depending on team needs. We aim to give you the flexibility to do your best work, plus company-paid time off to help you thrive in work and in life.  
  • Well-being & Support - Caring for our team goes beyond the workday. We offer a range of benefits to support your overall well-being, from mental health and leave support through our Employee and Family Assistance Program, to financial wellness through company-matched 401(k)/RRSP plans. Whether it's today's needs or tomorrow's goals, we've got you covered. 
  • Grow with Us - Whether you're just getting started or ready to take the next step, we are committed to investing in your growth. We offer structured development through our Leadership Academy, monthly learning sessions, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career-pathing to support internal mobility.  
  • People-First Culture - We live our values, support each other, and create a space where everyone belongs. We have a common goal of doing work that matters, with autonomy, recognition, and a mission to serve those who serve. 
  • Transparent Leadership - From open communication to clear company goals, our leaders are involved, and our managers are here to support your growth every step of the way. 
Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment
Thank you for your interest in VC3. We appreciate all applications; however, only those candidates selected for an interview will be contacted.  
Learn more about VC3 by visiting our website and follow us on LinkedIn to stay informed! 

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