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Client Customer Manager Jobs in Michigan (NOW HIRING)

Acosta

Customer Manager

Grand Rapids, MI · On-site

$65K - $75K/yr

Client Engagement : Personally call on all decision-makers at the customer to present and sell business plans, programs, and concepts that enhance business results. * Cost Management : Achieve ...

Acosta

Customer Manager

Grand Rapids, MI · On-site

Join our team as a Customer Manager (SpartanNash) and take charge of managing our principals ... Our sales and digital teams build lasting relationships, ensuring our client brands get the space ...

United Lawnscape, LLC

Client Manager

Almont, MI · On-site

Client Managers work in tandem with production staff to ensure that jobs are delivered safely ... Must have 3-5 years of experience in operations, customer service, customer relations, or related ...

Asplundh Tree Expert

Client Manager

Almont, MI · On-site

Description Client Manager Job Overview: This position is responsible for developing and ... Must have 3-5 years of experience in operations, customer service, customer relations, or related ...

United Lawnscape, LLC

Client Manager

Livonia, MI · On-site

Client Managers work in tandem with production staff to ensure that jobs are delivered safely ... Must have 3-5 years of experience in operations, customer service, customer relations, or related ...

United Lawnscape, LLC

Client Manager

Almont, MI · On-site

Description Client Manager Job Overview: This position is responsible for developing and ... Must have 3-5 years of experience in operations, customer service, customer relations, or related ...

Gallagher

Client Manager

Bloomfield Hills, MI · Hybrid

As a Client Manager, you'll be at the heart of our mission to provide exceptional service and innovative insurance solutions. You'll work closely with clients, ensuring their satisfaction and helping ...

Ra

Customer Analytic Manager

Detroit, MI

Company Description About Client: They help in transforming the leading organizations and ... Job Title: Customer Analytics Manager Job Location: Anywhere in USA, Detroit, MI, USA Job Level:

Kyndryl

$161K - $290K/yr

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology ... to work at a client, customer, or partner location, you may be required to show proof of ...

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Client Customer Manager information

How does a client customer manager typically collaborate with other departments to ensure client satisfaction?

As a Client Customer Manager, you will frequently work cross-functionally with teams such as sales, product development, and customer support to address client needs and resolve issues efficiently. Regular meetings and open communication channels are common practices to keep everyone aligned on client objectives and project statuses. This collaboration not only ensures a seamless client experience but also provides you with valuable insights into different business areas, fostering both professional growth and a broader understanding of the company’s operations.

What is the difference between Client Customer Manager vs Customer Service Representative?

AspectClient Customer ManagerCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in customer relationship managementHigh school diploma or equivalent, on-the-job training
Work EnvironmentOffice setting, client meetings, account managementCall centers, retail, online support
Employer & IndustryBusinesses across industries, especially B2B sectorsRetail, telecom, hospitality, service industries
Search & Comparison IntentUnderstanding account management roles, client relationsCustomer support, issue resolution

The main difference is that a Client Customer Manager focuses on maintaining and growing client accounts, often working directly with clients to ensure satisfaction and long-term relationships. In contrast, a Customer Service Representative primarily handles customer inquiries and resolves issues, typically in a support capacity. Both roles require strong communication skills, but the Client Customer Manager usually has more responsibilities related to account strategy and client retention.

What are the key skills and qualifications needed to thrive as a client customer manager?

To thrive as a Client Customer Manager, you need strong relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or a related field. Familiarity with CRM software like Salesforce and proficiency in data analysis tools are typically required. Excellent communication, negotiation, and emotional intelligence help build trust and effectively address client needs. These skills are crucial for maintaining long-term client satisfaction, driving business growth, and ensuring successful client partnerships.

What are the duties of a client customer manager?

A client customer manager is responsible for maintaining and strengthening relationships with clients, addressing their needs, resolving issues, and ensuring customer satisfaction. They often coordinate with internal teams, manage accounts, and use customer relationship management (CRM) tools to track interactions and service quality.

What does a client customer manager do?

A Client Customer Manager is responsible for maintaining and developing relationships with a company’s clients to ensure their needs are met and they remain satisfied with the services or products provided. Their duties typically include acting as the main point of contact for clients, resolving issues, coordinating with internal teams, and identifying opportunities to upsell or improve service. They play a crucial role in client retention and often work to build long-term partnerships that benefit both the client and the company.

Is a client customer manager a good job?

A client customer manager is a role focused on maintaining and strengthening relationships with clients, often requiring strong communication, problem-solving, and organizational skills. It can be a stable career with opportunities for advancement and typically involves working in office environments or remotely, with some positions requiring industry-specific certifications. Job satisfaction depends on individual preferences for client interaction and the industry served.
What are popular job titles related to Client Customer Manager jobs in Michigan? For Client Customer Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Client Customer Manager jobs in Michigan look for? The top searched job categories for Client Customer Manager jobs in Michigan are:
What cities in Michigan are hiring for Client Customer Manager jobs? Cities in Michigan with the most Client Customer Manager job openings:
Client Customer Manager jobs near you

Customer Manager

Acosta

Grand Rapids, MI • On-site

$65K - $75K/yr

Full-time

Re-posted 7 days ago

Acosta rating

6.3

Company rating: 6.3 out of 10

Based on 136 frontline employees who took The Breakroom Quiz

35th of 50 rated marketing agency

Job description


Are you a dynamic professional with a passion for driving sales and market share growth?
Join our team as a Customer Manager (SpartanNash) and take charge of managing our principals' business within designated customer accounts.
Responsibilities
  • Achieve Sales Goals: Deliver principals' objectives, including volume and sales fundamentals such as merchandising, assortment, pricing, and shelving goals at the assigned customers, all at the lowest cost.
  • Strategic Planning: Develop a comprehensive Customer Business Plan that aligns with the principals' business priorities and drives long-term success.
  • Client Engagement: Personally call on all decision-makers at the customer to present and sell business plans, programs, and concepts that enhance business results.
  • Cost Management: Achieve results at the lowest possible selling cost while maximizing company revenue through brokerage, commissions, bonuses, contest earnings, and more. Oversee all manufacturers' expenditures at the customer.
  • In-Store Presence: Ensure a competitively superior in-store presence in the assigned stores by calling on headquarters, supervisors, and other customer operations personnel for both direct and indirect customers.
  • Trade Marketing: Manage manufacturers' trade marketing funds, process direct shipments via the Sales Support Coordinator, and leverage data to sell concepts to the customer.
  • Budget Adherence: Operate within the designated budget, ensuring efficient use of resources.
  • Proactive Communication: Maintain open lines of communication with key principals to ensure alignment and collaboration.
  • Retail Initiatives: Collaborate with Retail Sales Managers on major retail initiatives, including new product introductions, selling drives, and contests.
  • Market Knowledge: Utilize your knowledge of the customer, market, and principal to involve marketing, technology, and administrative resources in achieving objectives.
  • Timely Information Sharing: Provide timely information on selling priorities to Retail Sales Managers, supervisors, and shared resources in marketing, technology, and administration.
  • Team Collaboration: Share information and customer/principal insights with team members to build organizational capacity and drive collective success.
  • Technology Utilization: Utilize computer systems and technology to achieve the objectives of the Customer Business Plan and continuously develop and maintain skill levels to support the use of Acosta communication systems.
  • Feedback and Improvement: Provide feedback to the Team Leader and/or General Manager on ways to build organizational capacity and improve business operations.
  • Special Projects: Complete special projects as requested, contributing to the overall success of the team.

Qualifications
  • Education: Bachelor of Arts Degree or equivalent work experience.
  • Experience: A minimum of six months of relevant experience in retail (CPG industry), marketing, space management, and/or resets. Sales administration or finance experience is preferred.
  • Technical Skills: Expertise in Microsoft software, including PowerPoint, Excel, Word, and Outlook, along with thorough knowledge of web-based applications. Excellent presentation and communication skills are a must.
  • Project Management: Ability to handle multiple projects simultaneously with strong organizational skills.

Join us and be part of a team that values strategic thinking, proactive communication, and a commitment to achieving sales excellence. Apply today to make a significant impact as a Customer Manager!
#DiscoverYourPath
About Us
Acosta is a part of Acosta Group - a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.
Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world.
But it's not just about what we do - it's about who we are. With a team of over 20,000 associates, we're a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options. Join us and be a part of a team that values growth and making a real impact for our clients, retail partners and their customers.
Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.
Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.
The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)
By applying, you agree to our Privacy Policy and Terms and Conditions of Use.
#DiscoverYourPath

What Acosta employees say

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Hours and flexibility

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About Acosta

Sourced by ZipRecruiter

We are the sales and marketing powerhouse behind the most recognized brands. Many of our relationships originated over 50 years ago and continue to thrive today due to the exceptional value and client service we provide. In addition to having long-standing relationships with high-profile brands and we also enjoy partnerships with leading retailers Kroger, Walmart, Costco, and PetSmart and brands including P&G, Kraft-Heinz, Campbell's, Coca-Cola.

Industry

Marketing and retail

Company size

10,000+ Employees

Headquarters location

Jacksonville, FL, US

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