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Client Customer Manager Jobs in Michigan (NOW HIRING)

Acosta

Customer Manager

Grand Rapids, MI · On-site

$52K - $65K/yr

Develop and execute a comprehensive Customer Business Plan aligned with principal priorities to ... Client Relationship Management : Engage directly with key decision-makers to present and sell ...

Acosta

Customer Manager

Grand Rapids, MI · On-site

In this role, you'll drive sales performance, strengthen client relationships, and execute ... As a Customer Manager, you'll play a pivotal role in driving growth and delivering value to our ...

United Lawnscape, LLC

Client Manager

Almont, MI · On-site

Client Managers work in tandem with production staff to ensure that jobs are delivered safely ... Must have 3-5 years of experience in operations, customer service, customer relations, or related ...

United Lawnscape, LLC

Client Manager

Livonia, MI · On-site

Description Client Manager Job Overview: This position is responsible for developing and ... Must have 3-5 years of experience in operations, customer service, customer relations, or related ...

Asplundh

Client Manager

Almont, MI · On-site

Description Client Manager Job Overview: This position is responsible for developing and ... Must have 3-5 years of experience in operations, customer service, customer relations, or related ...

Utilities Service Co Inc

Client Manager

Livonia, MI · On-site

Description Client Manager Job Overview: This position is responsible for developing and ... Must have 3-5 years of experience in operations, customer service, customer relations, or related ...

Jatca Inc.

Client Manager

Oxford, MI

Maintain customer relationships through regular contact, follow up reporting, and ensuring 100% customer satisfaction. * Actively participate in, and frequently lead, meetings to learn client needs ...

United Lawnscape, LLC

Client Manager

Livonia, MI · On-site

Client Managers work in tandem with production staff to ensure that jobs are delivered safely ... Must have 3-5 years of experience in operations, customer service, customer relations, or related ...

United Lawnscape, LLC

Client Manager

Livonia, MI

Client Managers work in tandem with production staff to ensure that jobs are delivered safely ... Must have 3-5 years of experience in operations, customer service, customer relations, or related ...

Asplundh Tree Expert

Client Manager

Livonia, MI · On-site

Description Client Manager Job Overview: This position is responsible for developing and ... Must have 3-5 years of experience in operations, customer service, customer relations, or related ...

Utilities Service Co Inc

Client Manager

Almont, MI · On-site

Description Client Manager Job Overview: This position is responsible for developing and ... Must have 3-5 years of experience in operations, customer service, customer relations, or related ...

United Lawnscape, LLC

Client Manager

Almont, MI · On-site

Client Managers work in tandem with production staff to ensure that jobs are delivered safely ... Must have 3-5 years of experience in operations, customer service, customer relations, or related ...

Asplundh Tree Expert

Client Manager

Almont, MI · On-site

Description Client Manager Job Overview: This position is responsible for developing and ... Must have 3-5 years of experience in operations, customer service, customer relations, or related ...

United Lawnscape, LLC

Client Manager

Almont, MI · On-site

Description Client Manager Job Overview: This position is responsible for developing and ... Must have 3-5 years of experience in operations, customer service, customer relations, or related ...

Asplundh

Client Manager

Livonia, MI · On-site

Description Client Manager Job Overview: This position is responsible for developing and ... Must have 3-5 years of experience in operations, customer service, customer relations, or related ...

Livingston International

Client Manager

Southfield, MI · On-site +1

$71K - $111K/yr

... Management (GTM) Division and plays a key role in ensuring exceptional client satisfaction at ... Collaborate with colleagues to ensure customer needs (whether internal or external, depending on ...

Livingston International

Client Manager

Southfield, MI · On-site +1

$71K - $111K/yr

... Management (GTM) Division and plays a key role in ensuring exceptional client satisfaction at ... KNOWLEDGE & SKILLS KNOWLEDGE AND SKILLS • Excellent customer service mindset navigating high ...

Livingston International

Client Manager

Southfield, MI · On-site +1

$71K - $111K/yr

... Management (GTM) Division and plays a key role in ensuring exceptional client satisfaction at ... KNOWLEDGE & SKILLS KNOWLEDGE AND SKILLS · Excellent customer service mindset navigating high touch ...

Livingston International

Client Manager

Southfield, MI · On-site

$71K - $111K/yr

... Management (GTM) Division and plays a key role in ensuring exceptional client satisfaction at ... KNOWLEDGE & SKILLS KNOWLEDGE AND SKILLS • Excellent customer service mindset navigating high ...

Ra

Customer Analytic Manager

Detroit, MI · On-site

Company Description About Client: They help in transforming the leading organizations and ... Job Title: Customer Analytics Manager Job Location: Anywhere in USA, Detroit, MI, USA Job Level:

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Client Customer Manager information

How does a Client Customer Manager typically collaborate with other departments to ensure client satisfaction?

As a Client Customer Manager, you will frequently work cross-functionally with teams such as sales, product development, and customer support to address client needs and resolve issues efficiently. Regular meetings and open communication channels are common practices to keep everyone aligned on client objectives and project statuses. This collaboration not only ensures a seamless client experience but also provides you with valuable insights into different business areas, fostering both professional growth and a broader understanding of the company’s operations.

What is the difference between Client Customer Manager vs Customer Service Representative?

AspectClient Customer ManagerCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in customer relationship managementHigh school diploma or equivalent, on-the-job training
Work EnvironmentOffice setting, client meetings, account managementCall centers, retail, online support
Employer & IndustryBusinesses across industries, especially B2B sectorsRetail, telecom, hospitality, service industries
Search & Comparison IntentUnderstanding account management roles, client relationsCustomer support, issue resolution

The main difference is that a Client Customer Manager focuses on maintaining and growing client accounts, often working directly with clients to ensure satisfaction and long-term relationships. In contrast, a Customer Service Representative primarily handles customer inquiries and resolves issues, typically in a support capacity. Both roles require strong communication skills, but the Client Customer Manager usually has more responsibilities related to account strategy and client retention.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and strategic planning abilities, often supported by relevant certifications or advanced degrees.

What are the key skills and qualifications needed to thrive as a Client Customer Manager, and why are they important?

To thrive as a Client Customer Manager, you need strong relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or a related field. Familiarity with CRM software like Salesforce and proficiency in data analysis tools are typically required. Excellent communication, negotiation, and emotional intelligence help build trust and effectively address client needs. These skills are crucial for maintaining long-term client satisfaction, driving business growth, and ensuring successful client partnerships.

What does a Client Customer Manager do?

A Client Customer Manager is responsible for maintaining and developing relationships with a company’s clients to ensure their needs are met and they remain satisfied with the services or products provided. Their duties typically include acting as the main point of contact for clients, resolving issues, coordinating with internal teams, and identifying opportunities to upsell or improve service. They play a crucial role in client retention and often work to build long-term partnerships that benefit both the client and the company.
What are popular job titles related to Client Customer Manager jobs in Michigan? For Client Customer Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Client Customer Manager jobs in Michigan look for? The top searched job categories for Client Customer Manager jobs in Michigan are:
What cities in Michigan are hiring for Client Customer Manager jobs? Cities in Michigan with the most Client Customer Manager job openings:
Client Customer Manager jobs near you
Customer Manager

Customer Manager

Acosta

Grand Rapids, MI • On-site

$52K - $65K/yr

Full-time

Posted 14 days ago

Acosta rating

6.3

Company rating: 6.3 out of 10

Based on 130 frontline employees who took The Breakroom Quiz

33rd of 42 rated marketing agency

Job description

Job Description
Are you a results-driven professional with a passion for sales and strategic growth? We're looking for a Customer Manager to lead and manage our principals' business within designated customer accounts. In this role, you'll drive sales performance, strengthen client relationships, and execute strategic plans that deliver measurable results.
Responsibilities
Here's what you'll be doing:
  • Achieve Sales Objectives: Deliver volume and sales fundamentals-including merchandising, assortment, pricing, and shelving-while optimizing cost efficiency.
  • Strategic Account Planning: Develop and execute a comprehensive Customer Business Plan aligned with principal priorities to ensure long-term success.
  • Client Relationship Management: Engage directly with key decision-makers to present and sell business plans, programs, and growth strategies.
  • Cost and Revenue Optimization: Maximize revenue through brokerage, commissions, bonuses, and contests while managing expenditures and maintaining cost-effective operations.
  • In-Store Execution: Ensure a superior in-store presence by collaborating with customer operations teams and maintaining strong retail execution.
  • Trade Marketing Management: Oversee trade marketing funds, coordinate direct shipments, and leverage data insights to support sales initiatives.
  • Budget Compliance: Operate within established budgets, ensuring efficient and effective resource utilization.
  • Cross-Functional Communication: Maintain proactive communication with key principals and internal teams to ensure alignment and collaboration.
  • Retail Collaboration: Partner with Retail Sales Managers on major initiatives such as new product launches, promotional drives, and contests.
  • Market Intelligence: Apply market and customer insights to involve marketing, technology, and administrative resources in achieving business goals.
  • Information Sharing: Provide timely updates on sales priorities to internal stakeholders and contribute to knowledge sharing across teams.
  • Team Contribution: Share insights and collaborate with peers to build organizational capability and drive collective success.
  • Technology Utilization: Use internal systems and tools to support business planning and maintain proficiency in communication platforms.
  • Continuous Improvement: Offer feedback to leadership on opportunities to enhance operations and build organizational strength.
  • Special Projects: Support the team by completing assigned projects that contribute to overall business success.

Qualifications
Education: Bachelor's degree in Business, Marketing, or a related field-or equivalent professional experience.
Experience: Minimum of 6 months in retail (CPG industry), marketing, space management, or resets. Experience in sales administration or finance is a plus.
Technical Proficiency: Strong command of Microsoft Office Suite (PowerPoint, Excel, Word, Outlook) and web-based applications. Excellent presentation and communication skills required.
Project Management: Proven ability to manage multiple projects simultaneously with strong organizational and time-management skills.
Physical Requirements
  • Visual acuity and color perception
  • Ability to lift up to 50 lbs. and carry up to 20 lbs.
  • Ability to push/pull materials
  • Active listening and verbal communication
  • Willingness and ability to travel as needed

Why Join Us?
Be part of a team that values strategic thinking, proactive communication, and a commitment to excellence. As a Customer Manager, you'll play a pivotal role in driving growth and delivering value to our clients and partners.
Apply today to make a significant impact as a Customer Manager!
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What Acosta employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Acosta

Sourced by ZipRecruiter

We are the sales and marketing powerhouse behind the most recognized brands. Many of our relationships originated over 50 years ago and continue to thrive today due to the exceptional value and client service we provide. In addition to having long-standing relationships with high-profile brands and we also enjoy partnerships with leading retailers Kroger, Walmart, Costco, and PetSmart and brands including P&G, Kraft-Heinz, Campbell's, Coca-Cola.

Industry

Marketing and retail

Company size

10,000+ Employees

Headquarters location

Jacksonville, FL, US

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