1

Client Customer Manager Jobs in Michigan (NOW HIRING)

Typically manages oneor more projects of moderate size and risk or multiple small projects ... Oversees client/customer relations to ensure that service expectations are developed and met.

Detroit, MI Description The Client Experience Manager leads a high-performing team of Client ... This role blends leadership, customer engagement, project management, and data-driven strategy to ...

The Group provides services and test solutions to customers in the various sectors: mobility ... The Certifications Client Manager is responsible for management of North America to provide certify ...

The Group provides services and test solutions to customers in the various sectors: mobility ... The Certifications Client Manager is responsible for management of North America to provide certify ...

The Group provides services and test solutions to customers in the various sectors: mobility ... The Certifications Client Manager is responsible for management of North America to provide certify ...

Showing results 21-40

Client Customer Manager information

How does a client customer manager typically collaborate with other departments to ensure client satisfaction?

As a Client Customer Manager, you will frequently work cross-functionally with teams such as sales, product development, and customer support to address client needs and resolve issues efficiently. Regular meetings and open communication channels are common practices to keep everyone aligned on client objectives and project statuses. This collaboration not only ensures a seamless client experience but also provides you with valuable insights into different business areas, fostering both professional growth and a broader understanding of the company’s operations.

What is the difference between Client Customer Manager vs Customer Service Representative?

AspectClient Customer ManagerCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in customer relationship managementHigh school diploma or equivalent, on-the-job training
Work EnvironmentOffice setting, client meetings, account managementCall centers, retail, online support
Employer & IndustryBusinesses across industries, especially B2B sectorsRetail, telecom, hospitality, service industries
Search & Comparison IntentUnderstanding account management roles, client relationsCustomer support, issue resolution

The main difference is that a Client Customer Manager focuses on maintaining and growing client accounts, often working directly with clients to ensure satisfaction and long-term relationships. In contrast, a Customer Service Representative primarily handles customer inquiries and resolves issues, typically in a support capacity. Both roles require strong communication skills, but the Client Customer Manager usually has more responsibilities related to account strategy and client retention.

What are the key skills and qualifications needed to thrive as a client customer manager?

To thrive as a Client Customer Manager, you need strong relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or a related field. Familiarity with CRM software like Salesforce and proficiency in data analysis tools are typically required. Excellent communication, negotiation, and emotional intelligence help build trust and effectively address client needs. These skills are crucial for maintaining long-term client satisfaction, driving business growth, and ensuring successful client partnerships.

What are the duties of a client customer manager?

A client customer manager is responsible for maintaining and strengthening relationships with clients, addressing their needs, resolving issues, and ensuring customer satisfaction. They often coordinate with internal teams, manage accounts, and use customer relationship management (CRM) tools to track interactions and service quality.

What does a client customer manager do?

A Client Customer Manager is responsible for maintaining and developing relationships with a company’s clients to ensure their needs are met and they remain satisfied with the services or products provided. Their duties typically include acting as the main point of contact for clients, resolving issues, coordinating with internal teams, and identifying opportunities to upsell or improve service. They play a crucial role in client retention and often work to build long-term partnerships that benefit both the client and the company.

Is a client customer manager a good job?

A client customer manager is a role focused on maintaining and strengthening relationships with clients, often requiring strong communication, problem-solving, and organizational skills. It can be a stable career with opportunities for advancement and typically involves working in office environments or remotely, with some positions requiring industry-specific certifications. Job satisfaction depends on individual preferences for client interaction and the industry served.
What cities in Michigan are hiring for Client Customer Manager jobs? Cities in Michigan with the most Client Customer Manager job openings:

Senior Client Executive-Automotive (US-Detroit)

NTT DATA Services

Detroit, MI • Remote

$144K - $244K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago


NTT Data rating

7.4

Company rating: 7.4 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

117th of 223 rated it services


Job description

Req ID: 340259 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Senior Client Executive-Automotive (US-Detroit) to join our team in Detroit, Michigan (US-MI), United States (US).

We are currently seeking a Senior Client Executive to join our team. This position will work remotely from your home office located within the Detroit area. This role will be supporting clients within this area and will be required to travel to client offices as needed.

The Client Executive is accountable for the P&L, revenue growth, and client satisfaction of all assigned accounts. As the leader of their assigned accounts, the Client Executive is responsible for defining and executing growth strategy, revenue forecasting, achieving all financial targets, service excellence, and overall client satisfaction, with indirect team members overseeing the delivery of complex, multi-disciplinary solutions. This position requires a Global industry focus, an understanding of diverse solution offerings as well as management of a diverse applications portfolio, leveraging a remote onsite/offshore model, and the ability to interface with executives on multiple levels.

Job Responsibilities Include:

Build, manage, and measure a full cycle, virtual/geographically dispersed sales organization with annual TCV over ~$25M and promote an entrepreneurial environment focused on increasing market share and continued brand recognition and drive go-to-market sales approaches for various Manufacturing-specific offerings
Be a Manufacturing industry expert with knowledge of business drivers (Revenue generation, Margin Levers, Cost Levers, and trends)
Excel at Client Management, with the ability to grow and improve client/customer relationships, implement change, and leverage technology for competitive advantage Understand our competitors, their client sponsors, their agendas, and counter strategies to displace them
Navigate large, complex, geographically dispersed organizations at C-level
Create success with P&L of ~$25M with financial management capabilities, including strong forecasting ability and growth strategies
Create deals that align with the interests and business objectives of the client and have the ability to take a deal from structured to close
Create awareness and interest in NTT DATA Services, develop regional account planning efforts and strategic account plan
Develop and use collaborative relationships to facilitate the creation of new, marketable, solutions and offerings
 

Basic Qualifications:

Minimum of 8 years of experience in building, managing, and measuring a full cycle, virtual/geographically dispersed sales organization with annual TCV in excess of $25M
Minimum of 8 years in Manufacturing industry with knowledge of business drivers (Revenue generation, Margin Levers, Cost Levers, and trends)
Minimum of 8 years of experience selling NTT Data-type solutions and IT services to Manufacturing clients Minimum of 8 years of experience in Client Management, w/ability to grow and improve client/customer relationships, implement change, and leverage technology for competitive advantage
5 years selling IT servcies into the CPG vertical
 

This position may also be eligible for incentive compensation based on individual and/or company performance. 

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $144,000 - $244,000 . This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. 

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $144,000 - $244,000 . This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. 

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

#MFGsales

#ussalesjobs

#LI-SGA

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.


What NTT Data employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


NTT DATA logo

About NTT DATA

Sourced by ZipRecruiter

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

1967