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Client Care Director Jobs in Decatur, GA (NOW HIRING)

Aimpoint Digital

Client Director 2026- US

Atlanta, GA · On-site +1

Client Director (GA, NC, MA, NY, CA, Remote) Aimpoint Digital is a fast-growing, independently ... A comprehensive benefits package-including full healthcare coverage-to prioritize the health and ...

Aimpoint Digital

Client Director 2026- US

Atlanta, GA · On-site +1

Client Director (GA, NC, MA, NY, CA, Remote) Aimpoint Digital is a fast-growing, independently ... A comprehensive benefits package-including full healthcare coverage-to prioritize the health and ...

Patientco

Director, Client Marketing

Atlanta, GA · On-site

ABOUT THIS POSITION The Director, Client Marketing plays a critical role in synthesizing client ... Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data ...

AMK Horizon Senior Care LLC

Caregiver

Alpharetta, GA · On-site

$15 - $17/hr

Provide client services as directed by the Director of Nursing or Registered Nurse Supervisor. Provide personal care to the client as applicable, including but not limited to: * Bathing and personal ...

Kantar

Director, Client Service

Atlanta, GA · Hybrid

Director, Media Client Service Location(s) (Hybrid): New York, Chicago, Boston, Norwalk, Atlanta ... Dental, Vision and benefits to cover unique healthcare needs * Wellness Program * 401k with match

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Client Care Director information

See Decatur, GA salary details

$35.6K

$100.8K

$173.3K

How much do client care director jobs pay per year?

As of Sep 14, 2026, the average yearly pay for client care director in Decatur, GA is $100,784.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,800.00 and $125,000.00 per year, depending on experience, location, and employer.

What does a client care director do?

A Client Care Director is responsible for overseeing the delivery of high-quality services to clients, ensuring their needs are met and their satisfaction is maintained. They manage client relationships, address concerns, and coordinate with internal teams to improve client experiences. Additionally, they may supervise client care staff, develop client service strategies, and monitor performance metrics to ensure service standards are upheld. Their goal is to foster long-term relationships and enhance the overall reputation of the organization.

What are the key skills and qualifications needed to thrive as a client care director, and why are they important?

To thrive as a Client Care Director, you need a strong background in client relations, team leadership, and service management, often supported by a degree in business, healthcare administration, or a related field. Familiarity with client relationship management (CRM) systems, scheduling software, and compliance regulations is typically required. Exceptional communication, problem-solving, and empathy are crucial soft skills for building trust and effectively managing staff and client expectations. These abilities ensure the delivery of high-quality client experiences, operational efficiency, and sustained business growth.

How does a client care director typically collaborate with other departments to enhance client satisfaction?

A Client Care Director regularly works cross-functionally with sales, operations, and product teams to address client needs and ensure a seamless service experience. This role often involves attending strategy meetings, sharing client feedback, and coordinating solutions to complex service issues. Effective collaboration helps to align company offerings with client expectations, leading to higher satisfaction and retention rates. Building strong interdepartmental relationships is key to proactively identifying opportunities for improvement and delivering exceptional client care.

What is the difference between Client Care Director vs Client Services Manager?

AspectClient Care DirectorClient Services Manager
ResponsibilitiesOversees overall client satisfaction, strategic client relationship management, and department leadershipManages client accounts, coordinates service delivery, and ensures client needs are met
Required CredentialsTypically requires a bachelor’s degree, experience in client relations, and leadership skillsUsually requires a bachelor’s degree and experience in client support or account management
Work EnvironmentExecutive-level, strategic planning, often in corporate or agency settingsOperational, client-facing roles within service teams or departments

The main difference is that a Client Care Director focuses on strategic leadership and overall client satisfaction, while a Client Services Manager handles day-to-day client interactions and service delivery. Both roles require strong communication skills and industry experience, but the Director typically has broader responsibilities and a higher level of oversight.

What are the most commonly searched types of Client Care jobs in Decatur, GA?

The most popular types of Client Care jobs in Decatur, GA are:

Client Care Director jobs near you

FIELD NURSE SUPERVISOR - ATLANTA, GA

Smyrna, GA • On-site

Collage Rehabilitation Partners
Health Care and Social Assistance • 201 - 500 employees
Learn more about Collage Rehabilitation Partnersexternal

Other

Medical, Dental, Vision, PTO

Re-posted 5 days ago

Job description

Field Nurse Supervisor- Atlanta area (must be able to spend two (2) to four (4) nights a month out of town)
Experience with Traumatic Brain Injury and Spinal Cord Injury is preferred

  • Annual salary + bonus
  • Company car
  • Medical, Dental, & Vision insurance
  • 2-weeks PTO in first year
Promote and restore clients' health by developing day-to-day management and long-term planning of the client's care; directing and developing staff; collaborating with physicians and multidisciplinary professional staffs; providing physical and psychological support for clients and their families.
Nurse Supervisor responsibilities include in no order:
  • Manage all clinical and non-clinical staff responsible for client care
  • Develop and maintain a professional working relationship with each client you are responsible for
  • Collect and ensure that all new client admission paperwork is completed to the satisfaction of the state(s) regulatory requirements for home healthcare agencies
  • Ensure all client files are kept in accordance/compliance with all state(s) regulatory guidelines
  • Ensure that all services comply with company policies & procedures, and that state and federal regulations are followed
  • For each client you are responsible for, create and upload a one page "client cheat sheet" that Scheduling Coordinators can email caregivers prior to them covering a shift with a new client
  • Work closely with the internal clinical support team, provide regular updates re: client care, any concerns, or issues with the client's you are responsible for.
  • Periodically attend sales and marketing events
  • Develop, implement, and update client care plan(s) as needed
  • Perform supervisory visits on all clients in accordance with state(s) regulatory guidelines or as warranted
  • Conduct supervisory visits and performance reviews of clinical & non-clinical staff in accordance with state(s) regulatory guidelines
  • Communicate with both internal & external case managers re: client cases you are responsible for
  • At all times and as soon as possible, communicate any changes to client's needs or caregiver issues that you learn of to Collage's internal team
  • Answer or promptly return phone calls and emails from Collage internal staff, case managers, and caregivers regarding client care
  • Train new staff on the particulars of each case you are responsible for
  • Conduct staff in-services for each new client prior to client's start date
  • Work closely with the Scheduling Coordinators to ensure that all client shifts are covered, assist in monitoring of staff, and prioritize caregiver duties.
  • Provide counseling and guidance to clients and/or their families.

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