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Client Care Director Jobs in Indiana (NOW HIRING)

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Client Care Director information

How does a client care director typically collaborate with other departments to enhance client satisfaction?

A Client Care Director regularly works cross-functionally with sales, operations, and product teams to address client needs and ensure a seamless service experience. This role often involves attending strategy meetings, sharing client feedback, and coordinating solutions to complex service issues. Effective collaboration helps to align company offerings with client expectations, leading to higher satisfaction and retention rates. Building strong interdepartmental relationships is key to proactively identifying opportunities for improvement and delivering exceptional client care.

What does a client care director do?

A Client Care Director is responsible for overseeing the delivery of high-quality services to clients, ensuring their needs are met and their satisfaction is maintained. They manage client relationships, address concerns, and coordinate with internal teams to improve client experiences. Additionally, they may supervise client care staff, develop client service strategies, and monitor performance metrics to ensure service standards are upheld. Their goal is to foster long-term relationships and enhance the overall reputation of the organization.

What are the key skills and qualifications needed to thrive as a client care director, and why are they important?

To thrive as a Client Care Director, you need a strong background in client relations, team leadership, and service management, often supported by a degree in business, healthcare administration, or a related field. Familiarity with client relationship management (CRM) systems, scheduling software, and compliance regulations is typically required. Exceptional communication, problem-solving, and empathy are crucial soft skills for building trust and effectively managing staff and client expectations. These abilities ensure the delivery of high-quality client experiences, operational efficiency, and sustained business growth.

What is the difference between Client Care Director vs Client Services Manager?

AspectClient Care DirectorClient Services Manager
ResponsibilitiesOversees overall client satisfaction, strategic client relationship management, and department leadershipManages client accounts, coordinates service delivery, and ensures client needs are met
Required CredentialsTypically requires a bachelor’s degree, experience in client relations, and leadership skillsUsually requires a bachelor’s degree and experience in client support or account management
Work EnvironmentExecutive-level, strategic planning, often in corporate or agency settingsOperational, client-facing roles within service teams or departments

The main difference is that a Client Care Director focuses on strategic leadership and overall client satisfaction, while a Client Services Manager handles day-to-day client interactions and service delivery. Both roles require strong communication skills and industry experience, but the Director typically has broader responsibilities and a higher level of oversight.

What are the most commonly searched types of Client Care jobs in Indiana?

The most popular types of Client Care jobs in Indiana are:

What cities in Indiana are hiring for Client Care Director jobs?

Cities in Indiana with the most Client Care Director job openings:

Client Care Director jobs near you

Residential Program Director

Bashor Children's Home

Goshen, IN • On-site

$60K/yr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 26 days ago

Job description

Bashor Children’s Home is seeking a Residential Program Director to oversee multiple residential programs and ensure high-quality services for youth and families. This role provides leadership, compliance oversight, and team support, while fostering a safe, trauma-informed environment.

The position requires flexibility, including one evening per week, occasional weekends and holidays.

Starting: $60,000 per year (potential to earn more)

Benefits include:

  • Knowing what you do makes a difference

  • A career that is stable in an agency with a 100 year history

  • 3 weeks paid vacation

  • 11 paid holidays

  • A comprehensive benefits package (including medical, dental, a health savings account with generous employer match, and a flexible spending account)

  • After one year of employment a generous retirement contribution without match required (currently 8% of your gross pay)

  • Discounted gym membership


Qualifications:

  • Master’s degree in Social Work or related field (required).

  • Active clinical license (LSW, LMHC-A, etc.); advanced licensure (LCSW, LMHC, etc.) preferred.

  • Specialized credentials (CSAYC, EMDR, TF-CBT, etc.) a plus.

  • Experience in program management and supervising staff.

  • Strong communication, organizational, and problem-solving skills.

  • Commitment to professional integrity and trauma-informed care.


Key Responsibilities:

  • Provide leadership and oversight for residential program operations across multiple sites.

  • Supervise and support program staff, fostering a positive and professional team culture.

  • Ensure compliance with state, federal, and organizational policies and procedures.

  • Oversee client care using trauma-informed and evidence-based practices.

  • Support staff development through training, mentoring, and performance management.

  • Collaborate with internal and external stakeholders to maintain program quality.

  • Complete reports, documentation, and administrative tasks in a timely manner.