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Client Care Associate information

What are the key skills and qualifications needed to thrive as a client care associate?

To thrive as a Client Care Associate, you need strong customer service skills, attention to detail, and a high school diploma or equivalent as a minimum qualification. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is commonly required. Exceptional communication, patience, and problem-solving skills help you build rapport and effectively address client concerns. These competencies are essential for ensuring customer satisfaction, maintaining positive relationships, and supporting overall business success.

What is the role of a client care associate?

A client care associate is responsible for providing support and assistance to clients, addressing their inquiries, resolving issues, and ensuring a positive experience. They often communicate via phone, email, or chat and may use customer relationship management (CRM) tools to track interactions and follow up on client needs.

What does a client care associate do?

A client care associate provides support to clients by addressing inquiries, resolving issues, and ensuring a positive experience. They often communicate via phone, email, or chat, maintain accurate records, and may use customer relationship management (CRM) tools to track interactions and follow up as needed.

What do client care associates do?

Client care associates provide support to clients by addressing inquiries, resolving issues, and ensuring a positive experience. They often communicate via phone, email, or chat, and may use customer relationship management (CRM) tools to track interactions and follow up as needed.

How does a client care associate typically collaborate with other departments to resolve client issues?

Client Care Associates often act as a bridge between clients and internal departments such as sales, technical support, and billing. When a client raises an issue, the associate gathers detailed information and coordinates with the appropriate team to find a resolution. This role requires clear communication and strong organizational skills to ensure clients receive timely updates and solutions. Collaboration is usually facilitated through regular team meetings, shared digital platforms, and direct communication channels, making teamwork a critical aspect of daily responsibilities.
What are the most commonly searched types of Client Care jobs in Indiana? The most popular types of Client Care jobs in Indiana are:
What cities in Indiana are hiring for Client Care Associate jobs? Cities in Indiana with the most Client Care Associate job openings:
Client Care Associate jobs near you
Infographic showing various Client Care Associate job openings in Indiana as of August 2026, with employment types broken down into 2% As Needed, 73% Full Time, 19% Part Time, and 6% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Client Care Associate

Heritage Vet Partners and their Partner Clinics

North Manchester, IN • On-site

$13 - $18/hr

Other

Re-posted 14 days ago

Job description

Client Care Associate

Who we are

CalfCare is a veterinary group that specializes in calves and cattle. Our clients produce dairy & dairy cross feeder calves, dairy replacement heifers, and dairy & beef fat cattle. We focus on preventative medicine through design of vaccine protocols, diagnostic services, management consultation, contract research and development, as well as providing the supplies necessary for our clients to be successful and profitable. With this specialty comes the ability to perform contract research. The Contract research allow us to be on the forefront of cattle health technology. We provide other organizations samples and data to their specifications.

Position Summary

A passionate individual that excels at delivering exceptional service and creating positive experiences. A Client Care Associate is the first point of contact for our clients and patients, playing a vital role in ensuring smooth operations and outstanding care. This position thrives in a fast-paced, dynamic environment where adaptability and professionalism are key.

They are a clear and confident communicator who can build trust with clients and collaborate effectively with team members. You will work closely with our veterinary and support staff to ensure every interaction reflects our commitment to excellence. Responsibilities include maintaining accurate records, viewing schedules, and utilizing strong computer skills to keep everything running seamlessly. Attention to detail and a team-oriented mindset are essential as you help us provide the highest level of service and support.

Key Responsibilities

  • Respond to customer inquiries and provide accurate information about products, services, and company policies.
  • Assist clients via phone or email in a professional and timely manner, including processing orders, returns, and exchanges accurately and efficiently.
  • Identify and assess client needs to achieve problem resolution.
  • Collaborate with the Scheduling to ensure clients are scheduled and billed promptly.
  • Handle and resolve client complaints to ensure satisfaction and loyalty.
  • Maintain comprehensive knowledge of company offerings, promotions, and processes.
  • Create or assist with monthly sales flyers by identifying featured products.
  • Create 0r assist with the monthly newsletter, Work with Column writers to get articles before monthly deadline.
  • Assist with sending out invoices and monthly statements in a timely fashion.
  • Continuously update and improve knowledge of products, services, and industry trends.
  • Collaborate with internal teams (field representatives, veterinarians, veterinary nurses, scheduling) to meet client needs.
  • Provide feedback to management regarding common customer concerns and suggestions for improvement.

Requirements

  • 18 years or older with a high school diploma or equivalent; bachelor’s degree preferred and not required

  • Valid driver’s license with a clean driving record.

  • Ability to lift and carry 50 pounds occasionally.

  • Excellent verbal and written communication skills.

  • Strong problem-solving and decision-making abilities.

  • High attention to detail and organizational skills.

  • Empathy and patience when addressing customer concerns.

  • Ability to multitask, self-motivated, and work well with others.

  • Ability to work overtime when necessary (preferred).

  • Knowledge of animal husbandry and handling skills (preferred).

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