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Client Account Support Analyst Jobs in Washington

Venable LLP

Client Account Analyst

Washington, DC · On-site

$82K - $95K/yr

That's why we're looking for a Client Account Analyst to support strategic collection efforts and partner closely with attorneys to drive the timely resolution of accounts receivable while ...

Venable LLP

Client Account Analyst

Washington, DC · On-site

$82K - $95K/yr

That's why we're looking for a Client Account Analyst to support strategic collection efforts and partner closely with attorneys to drive the timely resolution of accounts receivable while ...

Venable LLP

Client Account Analyst

Washington, DC · On-site

$82K - $95K/yr

That's why we're looking for a Client Account Analyst to support strategic collection efforts and partner closely with attorneys to drive the timely resolution of accounts receivable while ...

AECOM

Navy Client Account Manager

Arlington, VA · On-site +1

Competitor and SB/SDB analyses. * Coordination and collaboration with AECOM's Regional Business ... Monitor and support Sales opportunities * Keep Regional Execs informed * Continually seek to ...

AECOM

Navy Client Account Manager

Arlington, VA · On-site +1

Competitor and SB/SDB analyses. * Coordination and collaboration with AECOM's Regional Business ... Monitor and support Sales opportunities * Keep Regional Execs informed * Continually seek to ...

AECOM

Army Client Account Director

Arlington, VA

Competitor and SB analyses. * Coordination and collaboration with the Regional Business Line and ... Monitor and support Program/Project opportunities. * Continually seek to improve overall Portfolio ...

Media Trust

Operational Support Analyst

Mclean, VA · On-site

... Client Operations Group, responsible for ensuring the accurate and timely configuration and ... Monitor service delivery for key accounts, identifying anomalies and ensuring adherence to ...

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Client Account Support Analyst information

What does a client account support analyst do?

A Client Account Support Analyst is responsible for assisting clients with account-related inquiries, troubleshooting issues, and ensuring a high level of customer satisfaction. They serve as a liaison between the client and various departments within the company to resolve problems efficiently. Their duties often include managing account data, processing requests, providing product or service information, and supporting clients through phone, email, or chat. Strong communication and problem-solving skills are essential for this role. Additionally, they may help identify opportunities to improve client experience and streamline account management processes.

What are the key skills and qualifications needed to thrive as a client account support analyst, and why are they important?

To thrive as a Client Account Support Analyst, you need strong analytical abilities, attention to detail, and a background in business, finance, or a related field, often supported by a relevant degree or equivalent experience. Familiarity with CRM systems, data management tools like Excel, and ticketing platforms is typically required. Outstanding communication, problem-solving, and customer service skills help you build trust and efficiently address client concerns. These competencies are vital for ensuring client satisfaction, accurate account management, and maintaining strong business relationships.

How does a client account support analyst typically collaborate with other departments to resolve client issues?

Client Account Support Analysts frequently work cross-functionally with teams such as sales, technical support, and finance to resolve client inquiries effectively. They often act as the liaison between the client and internal departments, ensuring that client needs are communicated clearly and issues are addressed promptly. This collaboration might involve joining regular meetings, using ticketing systems to track progress, and following up with different teams to provide clients with timely updates. Strong communication and organizational skills are essential for success in this aspect of the role.

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For Client Account Support Analyst jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Client Account Support Analyst jobs in Washington look for?

The top searched job categories for Client Account Support Analyst jobs in Washington are:

What cities in Washington are hiring for Client Account Support Analyst jobs?

Cities in Washington with the most Client Account Support Analyst job openings:

Client Account Support Analyst jobs near you
Infographic showing various Client Account Support Analyst job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 18% Part Time, 2% Temporary, and 8% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

Client Account Analyst

Venable LLP

Washington, DC • On-site

$82K - $95K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

You're looking for a change, and so are we. At Venable, we know that every new hire brings valuable experience, new perspectives, and a chance to raise the bar on our approach to how we work. That's why we're looking for a Client Account Analyst to support strategic collection efforts and partner closely with attorneys to drive the timely resolution of accounts receivable while maintaining exceptional client relationships.

The ideal candidate will be responsible for:

  • Managing the collection of assigned client accounts in collaboration with Billing Attorneys and Legal Administrative Assistants
  • Developing and executing collection strategies for delinquent accounts, including negotiating payment plans to reduce outstanding balances
  • Monitoring past due accounts and recommending appropriate actions to bring balances current
  • Providing ongoing reporting and analysis to attorneys on accounts receivable balances exceeding established thresholds
  • Reconciling client accounts receivable, ensuring accuracy, and facilitating timely invoice adjustments
  • Tracking account activity, including client payments, commitments, and unapplied cash, and coordinating proper allocation of funds
  • Preparing and delivering monthly reports on collection progress while maintaining strict confidentiality of financial information

The successful candidate will demonstrate:

  • Bachelor's degree or equivalent experience in finance or accounting
  • At least two years of accounting or finance experience preferred; collections and law firm experience preferred
  • Working knowledge of accounts receivable processes, reconciliations, and financial reporting
  • Experience performing accounts receivable reconciliations, including ability to accurately prepare and generate accounts receivable financial reports
  • Proficiency with Microsoft Office (Excel and Outlook) and enterprise accounting systems; experience with Aderant a plus
  • Strong communication and interpersonal skills, with the ability to interact effectively and discreetly with attorneys, clients, and staff at all levels
  • Ability to exercise sound judgment, manage competing priorities, and solve problems independently in a fast-paced environment
  • A collaborative, client-service mindset with a focus on responsiveness, organization, and continuous improvement

Pay Range for Candidates in Washington, DC $82,000 - $95,000 per year

The range provided is the minimum and maximum salary that Venable in good faith believes at the time of this posting that it is willing to pay for the advertised position. Exact compensation will be determined based on individual candidate qualifications and location.

Committing your time and talent is no small matter-at Venable, we know that superior client service begins with an investment in our people. Our competitive compensation, robust benefits, and programs that support our employees' well-being, families, and futures reflect our dedication to prioritizing the whole person, not just the professional.

Venable's benefits package includes medical, dental, vision, disability, life insurance, flexible spending and healthcare savings accounts, 401(k) with firm profit share, paid time off, firm paid holidays, wellness and personal advocacy programs, family planning resources and leave programs, tuition reimbursement, and more. New employees are provided a detailed orientation to the firm's benefit offerings upon hire.

Here, we strive to offer the kind of care that radiates, from our colleagues to our clients, to our communities, so that success finds everyone.

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