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Client Account Manager Jobs in Lancaster, SC (NOW HIRING)

First American

Sr Client Account Manager

Fort Mill, SC · On-site

$88K - $118K/yr

What We Do Responsible for the advocacy and management of business-to-business client(s) in a loan servicing environment which includes providing the highest level of service to clients and their ...

Paymentus

Account Manager

Charlotte, NC · On-site

Manage a high-volume portfolio of small-tier accounts; proactively re-engage dormant or under ... Develop formal account plans and client strategies to maximize client satisfaction and drive ...

Bridgeway

Customer Account Manager

Charlotte, NC · On-site

About the position The Customer Account Manager serves as the daily point of contact, relationship ... Maintain a strong understanding of the industry and client needs; cultivate a core book of business ...

U.S. Lawns

Account Manager

Rock Hill, SC · On-site

Client Management * Day to day contact * First respondent to client requests Employee Management * Hires field employees * Evaluates crew leader performance * Coordinates and communicates concerns ...

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Client Account Manager information

See Lancaster, SC salary details

$22.2K

$40.4K

$64K

How much do client account manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for client account manager in Lancaster, SC is $40,366.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,600.00 and $46,100.00 per year, depending on experience, location, and employer.

What does a client account manager do?

A Client Account Manager is responsible for managing relationships with clients, ensuring their needs are met, and acting as the main point of contact between the client and the company. They oversee client accounts, address concerns or issues, and work to deliver solutions that satisfy both the client and the business. Their role often includes coordinating with internal teams, tracking the progress of projects, and identifying opportunities for upselling or improving client satisfaction. Strong communication and problem-solving skills are essential for success in this role.

How does a client account manager typically collaborate with sales, marketing, and product teams to support client needs?

Client Account Managers serve as a bridge between clients and internal teams, frequently collaborating with sales to identify upsell opportunities and ensure contract renewals. They work closely with marketing to align on campaigns or materials tailored to client goals, and coordinate with product teams to communicate client feedback or request features. This cross-functional teamwork ensures clients receive comprehensive support and that their evolving needs are addressed efficiently, making strong communication and organizational skills essential for success in this role.

What are the key skills and qualifications needed to thrive as a client account manager, and why are they important?

To excel as a Client Account Manager, you need strong relationship-building skills, sales or account management experience, and often a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce, data analysis tools, and project management systems is typically required. Excellent communication, problem-solving abilities, and adaptability help you stand out when managing client needs and expectations. These skills are crucial for fostering client satisfaction, retaining business, and driving revenue growth.

What is the difference between Client Account Manager vs Customer Service Representative?

AspectClient Account ManagerCustomer Service Representative
Required CredentialsBachelor's degree often preferred; experience in sales or account managementHigh school diploma or equivalent; on-the-job training
Work EnvironmentOffice setting, client meetings, account managementCall centers, retail, or online support
Employer & Industry UsageFinancial services, marketing, consultingRetail, telecommunications, e-commerce
Search & Comparison IntentManaging client accounts, building relationshipsHandling customer inquiries, resolving issues

The main difference is that Client Account Managers focus on maintaining and growing client relationships, often managing multiple accounts and strategic planning. Customer Service Representatives primarily handle customer inquiries and resolve issues, providing support and ensuring customer satisfaction. While both roles involve communication skills, the Client Account Manager role is more strategic and relationship-driven, whereas Customer Service Representatives focus on transactional support.

What job categories do people searching Client Account Manager jobs in Lancaster, SC look for?

The top searched job categories for Client Account Manager jobs in Lancaster, SC are:

What cities near Lancaster, SC are hiring for Client Account Manager jobs?

Cities near Lancaster, SC with the most Client Account Manager job openings:

Client Account Manager jobs near you
Infographic showing various Client Account Manager job openings in Lancaster, SC as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $40,366 per year, or $19.4 per hour.

Sr Client Account Manager

First American

Fort Mill, SC • On-site

$88K - $118K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

Who We AreServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.What We DoResponsible for the advocacy and management of business-to-business client(s) in a loan servicing environment which includes providing the highest level of service to clients and their customers. Cultivate and maintain ongoing client relationships, optimize overall client satisfaction, and instill client confidence. Responsible for oversight of portfolio health and client performance. Interact with senior level staff, internal and external, to coordinate initiatives and projects and facilitate solutions with various internal/servicing teams. Manage multiple processes and projects and work with internal departments to develop and improve processes that have broad business impact. Partner with internal managers on client trends to ensure client satisfaction and adherence to contract and business rules, while managing company risk.

WHAT YOU'LL DO

  • Generally, manages mid-size to larger clients and/or more complex clients which have larger portfolios with new products or requiring more intensity for oversight etc.
  • Analyze and understand client and client's business structure, culture, goals and needs including future strategy across their enterprise and for servicing. Looks for cross sale and revenue generating opportunities
  • Prepare and conduct monthly business reviews with clients to review FA performance delivery
  • Monitors FA's performance against contractual requirements, Service Level Agreements and KPIs,resolving issues between client and internal operational units
  • Work with client and internal business units on contract changes, change requests and statements of work documenting required activities and corresponding compensation representing revenue opportunities
  • Deliver prompt and effective global communication relating to incidents, process changes, enhancements and overarching company information ensuring consistent messaging, client satisfaction and accuracy. Educate clients on company technology and processes
  • Address client concerns in a timely manner or escalate if necessary
  • Coach client on available reporting tools; fulfill ad-hoc reporting requests by creating and enhancing new and existing reports
  • Client communications may involve participating in management meetings and discussions, creating and delivering business to business presentations, onsite client visits, and creating client training materials to assist internal business units

WHAT YOU'LL BRING

Knowledge, Skills & Technology

  • Typically requires 5+ years in progressive servicing/subservicing roles
  • Industry knowledge

  • Black Knight system experience

  • Generally, requires BS Degree in a business field or equivalent work experience

  • In-depth understanding of company and client requirements
  • Excellent written and verbal communication skills required
  • Demonstrated ability to effectively manage priorities as well as effective time management.
  • Strong knowledge of MS Office applications and title/escrow related software to create/update documents and spreadsheets containing formulas and formatting.
  • Knowledge of required reporting tools
  • Ability to speak effectively before groups of clients and management
  • Strong attention to detail
  • Strong client service skills to retain and build critical relationships
  • Tenacity for solving detailed issues
  • Experience with applicable business processes sufficient to communicate and consult with team members, clients, and management
  • Experience with planning and managing large scale processes and projects with interdependencies
  • Experience with risk management

Candidates selected for employment will be required to successfully complete a background check, credit check and drug screening as a condition of employment, where permitted by applicable law.

Pay Range: $88,900.00 - $118,500.00 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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