Client Account Coordinator Jobs in Reno, NV (NOW HIRING)

Position Purpose

The Lead Drug Testing Coordinator proficiently collects DOT, Non-DOT, and Instant CLIA Waived urine, hair and blood drug screens specimens, and performing Breath Alcohol Testing (BAT) in a timely manner as specified by laboratory policies and procedures and in accordance with Federal and State regulations.

Supervises all Urgent Care medical assistants with respect to alcohol and drug testing services, and trains MAs in urine, blood and hair drug screen collections and BAT testing as in accordance with Federal and State regulations.

Responsible for the timely and accurate reporting of all drug screens to ROH clients, coordination of courier service to labs and confirmation that Labs received specimen. For all non-conclusive tests, obtains patient contact information for MRO and faxes chain of custody to MRO to expedite the final drug screen reporting results.

Coordinates the reporting of all drug screens from all Urgent Care locations in a timely manner. Complies with HIPAA regulations when reporting drug screen and BAT results to employers. Implements new accounts with Reference Laboratories and confirms that client specific Custody and Control Forms are ordered and distributed to appropriate sites.

Updates monthly revenue sheets for all Urgent Care locations and reviews all drug screen invoices for accuracy of charges. Maintains daily tracking log for all Urgent Care locations. Designs forms and templates for drug screening collections and reporting. Corresponds with ROH Account Manager, Clinic Managers, and staff to alert and train them on new account drug screening implementations, concerns and updates.

Orders supplies for shipping specimens, cups, temperature stickers, custody and control forms, taping and bluing for all Urgent Care locations. Maintains and updates all Urgent Care location staff certificates, OSHA logbooks, credentialing, CLIA Waived Certificates, and Lifeloc BAT certificates. Responsible for producing all necessary documents for OSHA audits. Coordinates rotation and is on call for after hour services up to four times a week as needed.

This position is accountable to drive multiple times a day and demands flexibility with rotation. The incumbent coordinates rotation to service HR, ERs and UC sites Monday – Friday 7:30am – 5pm as assigned by the leader up to three times a week. Coordinates rotation to service off-site events during hours of operation or before and after hours when needed. Other support tasks will be required at all times such as telephone answering, non-blood and blood specimen collections, sample handling, special procedures, customer support, and any clerical duties required.

All other duties listed above provide support for a 24-hour/7-day a week operation. The incumbent working as a Lead Drug Testing Coordinator is expected to be technically proficient at all times in a variety of stressful situations. In a lead capacity the incumbent is also expected to provide operational oversight in regard to all donor collections to ensure the fastest “turn-around-time. Scheduling of hours may be changed, as company deems necessary. Cover “on-call” hours as requested.

Nature and Scope

Must be knowledgeable of and observe all safety requirements in Urgent Cares and hospital. A comprehensive knowledge must be maintained in all procedures for which performance is required. Competency in work related skills must be demonstrated annually.

Responsible for training MAs, mentoring new personnel, and honing the skills of medical assistants in drug and alcohol collection and testing and breath alcohol testing. Training will be conducted via Urgent Care sites and training protocols.

Must be knowledgeable of and observe all safety requirements in Urgent Cares and hospital. A comprehensive knowledge must be maintained in all procedures for which performance is required. Competency in work related skills must be demonstrated annually

The age groups listed (neonatal, adolescent, etc) and the functions performed (assessment, planning, etc.) would be adjusted according to the scope and responsibilities of each entity and position.

This position does provide patient care.

Disclaimer

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

Minimum Qualifications
Requirements - Required and/or Preferred

Name

Description

Education:

Must have working-level knowledge of the English language, including reading, writing, and speaking English.

Experience:

At least two (2) years experience in clinical collection of Federal drug screen and Breath Alcohol Testing.

License(s):

Office Laboratory Assistant License - ability to obtain within 90 days of hire and/or transfer required.

Certification(s):

Ability to obtain and maintain one of the following within 90 days of hire: DOT Certificate, Train the Trainer Certificate, Certificate of Hair Specimen Collector, Provisional Trainer Certificate.

Ability to obtain and maintain AHA BLS and BAT- within 90 days of hire.

Computer / Typing:

Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.