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Client Access Representative Jobs (NOW HIRING)

Rimrock

Client Access Representative

Billings, MT

... represents the organization and actively promotes Rimrock's mission, values, and commitment to ... Complete, review, and maintain intake and client documentation in the Electronic Health Record (EHR ...

Rimrock

Client Access Representative

Billings, MT · On-site

... represents the organization and actively promotes Rimrock's mission, values, and commitment to ... Complete, review, and maintain intake and client documentation in the Electronic Health Record (EHR ...

Brightli

Client Access Representatives - Float

Columbia, MO

$15.25 - $20.75/hr

Client Access Representative (Float) Location: Floating between different locations in Columbia, MO Department: Customer Service Employment Type: Full-time Shift: Monday - Friday, 8:00 AM - 5:00 PM ...

Brightli

Client Access Representatives - Float

Columbia, MO

$15.25 - $20.75/hr

Client Access Representative (Float) Location: Floating between different locations in Columbia, MO Department: Customer Service Employment Type: Full-time Shift: Monday - Friday, 8:00 AM - 5:00 PM ...

Brightli

Client Access Representatives - Float

Columbia, MO · On-site

$15.25 - $20.75/hr

Client Access Representative (Float) Location: Floating between different locations in Columbia, MO Department: Customer Service Employment Type: Full-time Shift: Monday - Friday, 8:00 AM - 5:00 PM ...

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How much do client access representative jobs pay per hour?

As of May 30, 2026, the average hourly pay for client access representative in the United States is $26.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $34.13 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Access Representative, and why are they important?

To thrive as a Client Access Representative, you need strong customer service, data entry, and organizational skills, often supported by a high school diploma or equivalent. Familiarity with scheduling software, electronic health records (EHR), and multi-line phone systems is typically required. Excellent communication, attention to detail, and problem-solving abilities help you effectively support clients and work well within a team. These skills ensure efficient client intake, accurate information handling, and a positive experience for both clients and colleagues.

What are some common challenges faced by Client Access Representatives and how can they be overcome?

Client Access Representatives often encounter challenges such as managing high call volumes, handling sensitive client information, and resolving complex inquiries efficiently. Staying organized, maintaining clear communication, and utilizing available technology—like CRM systems—can help manage these challenges. Additionally, ongoing training and support from supervisors or team leads are essential for staying updated on procedures and building confidence in handling difficult situations.

What does a Client Access Representative do?

A Client Access Representative is responsible for assisting clients with accessing services, typically in healthcare or corporate settings. Their duties include greeting clients, verifying personal and insurance information, scheduling appointments, and answering questions about services or billing. They act as a liaison between clients and service providers to ensure a smooth and efficient experience. Strong communication and organizational skills are essential for this role.

What is the difference between Client Access Representative vs Customer Service Representative?

AspectClient Access RepresentativeCustomer Service Representative
CredentialsHigh school diploma; some roles may require certification in customer service or healthcareHigh school diploma; often similar certifications in customer service
Work EnvironmentHealthcare facilities, banks, or corporate officesRetail stores, call centers, or service desks
Employer & IndustryHospitals, banks, corporate officesRetail, telecommunications, hospitality
Search & Comparison IntentUnderstanding roles in healthcare or corporate settingsCustomer interaction and support roles

Both roles involve assisting clients or customers, but a Client Access Representative typically works in healthcare or corporate environments focusing on patient or client intake, while a Customer Service Representative handles general customer inquiries across various industries. The roles share similar credentials and work environments, making them common points of comparison for job seekers.

More about Client Access Representative jobs
What job categories do people searching Client Access Representative jobs look for? The top searched job categories for Client Access Representative jobs are:
Client Access Representative jobs near you
Infographic showing various Client Access Representative job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 51% Full Time, 38% Part Time, 1% Temporary, and 9% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $55,591 per year, or $26.7 per hour.

Client Access Representatives - Customer Service (Springfield, Republic, & More)

Brightli

Reeds Spring, MO • On-site

$14.25 - $19.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Brightli rating

7.6

Company rating: 7.6 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

Job Description:

CLIENT ACCESS REPRESENTATIVE - CUSTOMER SERVICE

Full-Time / Part-Time / PRN / Float shifts (subject to availability)

We are seeking qualified candidates for Client Access Representative positions in a variety of clinics across Southwest Missouri such as:

Springfield, Republic, Nixa, Marshfield, Bolivar, Branson, and more.
(subject to availability)
Clinic location examples include:
  • Psychiatry Clinics
  • Substance Use Disorder Detox Centers
  • Rapid Access Unit / Behavioral Crisis Center
  • Youth Focus Clinic
  • and others (subject to availability)

Are you a people-person with exceptional communication skills and a passion for providing top-notch customer service? Do you have a knack for multitasking and staying organized? Are you looking for a rewarding career in a fast-paced and dynamic environment? If so, we want YOU to join our team as a Client Access Representative at Burrell Behavioral Health!

As the face of our organization, our Client Access Representatives play a vital role in creating a positive first impression for our clients, staff, and leadership team. In this role, you'll be responsible for a variety of receptionist and clerical duties, including scheduling appointments, collecting payments, and maintaining accurate and up-to-date client records. You'll also have the opportunity to work closely with our providers and support teams to ensure that our clients receive the highest level of care.

Key Responsibilities:

  • Provide exceptional customer service to all clients, staff, and leadership team members
  • Represent Burrell Behavioral Health in a professional, collaborative, and respectful manner
  • Schedule and reschedule client appointments as needed
  • Complete client intake paperwork accurately and efficiently
  • Collect client cost shares for appointments
  • Work with providers to manage cancellation lists and reschedules
  • Maintain and update provider cancellation lists
  • Accurately complete daily deposit logs
  • Scan documents into client charts

Qualifications:

  • A high school diploma or equivalent
  • Previous customer service experience (preferred)
  • Proficiency in Microsoft Office Suite
  • Strong computer skills
  • Excellent typing skills
  • Exceptional organizational skills

What we offer:

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

If you're ready to join a dynamic team and make a difference in the lives of others, apply now to become a Client Access Representative at Burrell Behavioral Health!

CLIENT ACCESS REPRESENTATIVE
CUSTOMER SERVICE

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.

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